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16th Phase Diesel

5.0 (1 review)
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Services - 16th Phase Diesel

Commercial truck repair

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2 years ago

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Tech On The Way

Tech On The Way

(23 reviews)

Downtown

Celena did a great job. She came promptly during the window for my appointment and now my car is…read morerunning again. I didn't even have to leave my house - she made it so easy! Will definitely consider Tech on the Way in the future.

I really wanted this to be a good experience, but unfortunately, it wasn't. We contacted this…read moremobile mechanic service when our car wouldn't start, hoping for a quick fix. It was late, we were stuck in a parking garage at 10 PM with no tools, and we trusted their guidance. The mechanic started service around 4 or 5 PM and we didn't leave until 1 AM. We were charged $681 total, including $165 for a diagnostic and the cost/labor for two batteries. The mechanic mentioned we could replace the batteries ourselves to save money, but that really wasn't realistic given the situation we were in. The biggest issue was the lack of communication. For hours, there was no clear diagnostic explanation, and it wasn't until after the batteries were replaced around 10 PM that we were told the issue might be related to a computer system failure. This was not mentioned at all before we replaced the batteries, which made it feel like we were going in circles. After everything was done, we still didn't have a working car, and we were left without any real answers or codes to understand the problem. Eventually, we had to tow the car to Pep Boys, where they diagnosed and fixed the issue for just $177. We feel that this mobile service could've been more transparent and provided clearer communication throughout the process. Given the high cost and lack of results, I'm sharing this review to help others avoid the same frustrating experience. Be sure to ask for clear, up-front diagnostic information and pricing before agreeing to any services

16th Phase Diesel - truckrepair - Updated May 2026

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