I'd like to leave a review for this U-Haul location. I come here for propane maybe 5-6 times a…read moremonth, sometimes even more. Tonight, I parked where they usually do propane, and a woman was standing by the station. As soon as I opened my door, she told me they close propane at 7 PM. I looked at my phone--it was 6:52 PM--and mentioned the time. She just looked at me without saying anything. Frustrated, I shut my door and called customer service.
While I was on the phone, a man (I believe his name was Lamar) came up to my door and said he could help me. I've seen him maybe two or three times before, and every time, he's been super helpful and nice. Tonight, he gave me advice to try to come at least 15 minutes before 7 PM, which I'll do my best to follow. But what stood out to me was when he said, "If you can't, I still got you." That level of customer service and support really makes a difference. Lamar absolutely deserves stars!
There are also two other employees I see regularly. The tall man who usually handles propane started off giving me a bit of a standoffish vibe when I first came here, but over time, he warmed up. Now, he's nice to me, and I don't feel that tension anymore. I'd give him .
The woman I interacted with tonight--I don't deal with her much aside from paying at the register. My interactions with her have been neutral, so I'd give her .
The reason I'm leaving this review is because I do business here often, and it's important to feel welcomed, appreciated, and comfortable. Tonight, Lamar made me feel all of that, and I wanted to recognize his effort.
Overall, I'm giving this location stars because Lamar and the other good employees deserve the recognition, but there's still room for improvement.