I hosted my daughter baby shower at 1631. We were looking forward to a fun few hours on a Saturday with friends and family, ended on a sour note for not only our event, but the event after ours. A few days before our event ,the owner emailed a change in our tightened our time for clean up to accommodate an other event. A staff member was to help us pack up and clean up, cutting our time so the next event could get in and set up earlier . Ending one event overlapped the incoming event which caused utter chaos! As my daughter was opening her gifts, we were packing up food, decorations and gathering the trash. Our cars were not in the lot as space is limited. Our cars were not readily accessible because parking is limited. The incoming party was parked and ready to move in! We were so rushed trying to get out of the way,loading food ,gifts and decorations in the appropriate cars, hoping not to lose anything, but more importantly trying to stay organized ! There was one staff member, who was very kind and understanding, was doing her best to work quickly to wipe up for the incoming event. Both event hosts felt bad for the other party. Emails were exchanged between my daughter and the owner. There was no apology, issued as to timing was cut to close for comfort. Actually, both hosts were treated unfairly, in my opinion. The owner should have asked if shortening our clean up time, from an hour to a half hour would be a problem. Trust me, it was a BIG problem!!! One thing I do feel badly about was, not getting the trash to the dumpster. We got it as far as the steps, then saying more goodbyes to family and friends who were helping, 2 men from the next event, kindly walked our trash to the dumpster. I did apologize profusely they had to take our trash out. Cute place, very sorry our event ended rushed,sweaty and my daughters tears. And very sorry the following event started with the same way. A big shout out and a bigger thank you to the staff member who was very sweet, put forth great effort to please everyone the best she could. Could only give 3 stars. Many lessons to be learned on client - customer service.
B Weaver read more