Brandon helped me get into the car I had been looking at for a while. A pleasant experience overall.read more

BEWARE- This dealership is VERY dishonest. 2 years later, I'm dealing with a 400.00 plus bill from…read morethe KY Revenue for car purchased from them. I was told by the dealership one price "Out the door" but now Due to miscalculations of car usage tax by the dealership, I now have to pay what was NOT correctly paid with penalty and fees that I was totally unaware of. Apparently, they only paid a partial tax on the car to get us out the door THEN to add more insult to injury they send a letter saying that they aren't responsible for the miscalculation of tax! As person that has purchased multiple cars in Kentucky I have NEVER had to deal with this with any other dealership! Not mention the issues that I've had with the car since we purchased- water pump, starter, O2 sensor, oil leaks... NEVER AGAIN IM Very upset and WILL not purchase another vehicle from this place. I advise you not to purchase either.

These guys are the absolute best! Angels! Heroes! Life savers! I honestly can not find the words to…read morethank them enough. My motor blew while passing through from GA headed to MI. They understood my predicament and didn't overcharge me since I was from out of state. They worked with me and worked countless hours to get my car back on the road. Thank you so much Derrick, Steven, Kenny, Mike, Ron and the rest of the staff!

In October 2017 my husband and I drove 30 minutes to look at an older, low-mileage truck that could…read morehaul my gooseneck horse trailer (this place used to be called Town and Country). I thought the price was fair given the low mileage (~$10K), and while I could tell there was rust, the dealership had sprayed a black coating on the undercarriage, for what we thought was anti-rust purposes, and lined the bed with a plastic liner. Well, it ran ok for a year, but then started to leak power steering fluid. I took it in to my mechanic and learned it was also leaking brake line fluid. The work to fix the brake system was complicated by the black coating sprayed on the underside because it was tarry and thick like bed-liner coating, which was actually trapping the moisture and making more rust, and the mechanics couldn't just unscrew stuff, had to cut stuff out. Several thousands of dollars later to fix the brake system for safety reasons, I have to take it back to the shop...for air in the power steering line, and now learn that the transmission is also leaking. I am subsequently advised by my honest mechanic that I shouldn't invest more money for repairs because I'd be spending more than what the truck is worth, and that I'd be better off donating it to a charity for a tax write-off, or taking my chances on a trade-in. Clearly this dealership was doing what it could to cover up the rusty state of disrepair this truck was truly in, and got off with as much $ for it as possible by a naive purchaser. Shame on us for our naivety, but shame on them for being underhanded. Buyers beware.

From the owner: Let Town & Country Auto Sales show you how easy it is to buy a quality used car in Winchester. We…read morebelieve fair prices, superior service, and treating customers right leads to satisfied repeat buyers.

Please, please don't bring your business here. For your own sake. They markup cars ridiculously…read more(200% of the car's value) and get you stuck in a loop paying for a junker. I genuinely think these people are predatory with all the crap they get you to sign to highly discourage you from taking legal action. They will harass too. They know people who have to resort to these "BHPH" dealerships usually don't have the means for their outrageous demands on payments, and they don't mind stepping on you! Thanks

Interstate Auto just hooked me up with an awesome deal on this 07 Nissan Murano. Everyone here is…read moreabsolutely great, friendly, and respectful. It's a very chill and layed back environment. I highly recommend anyone wanting to purchase a vehicle to come here for fast, friendly, and efficient service. Thanks so much guys!!!

Like a Buy Here Pay Here lot Quality…read more I bought a Jetta TDI from them & within one day I had an EGR code for the emission come on.... now I bought this car when they said it came straight from the factory for its modification, so they "did all necessary services so she's brand new". Day two off the lot, EGR starts to go: mileage drops & heat stops working. Tell me it's unrelated & I might get charged a diagnostic fee because of it.... I tell them this is fine, I know it's emissions related & part of the warranty, but they tell me to diagnose this it'll take 3-5 hours! That being said, under the warranty I'm entitled to a loaner & they tell me no! So I call them out on them & they magically say oh, never mind, we can get you a loaner, but this will only take an hour to diagnose it & we don't give out loaners for hour service jobs.... They lied to me out of the gate, delayed my service (by two weeks) because they didn't have time for a 5 hour diagnose, then had the nerve to ask me after why I waited so long if I was having these issues... If you buy from this dealership check every feature of your car before you drive off the lot, basic heat, power outlet, wiper etc. I wouldn't trust these people to own the issue afterwards, get you in for timely service or give you the warranties owed to you by VW unless you call them out on it!

This was my first purchase at Don Jacobs but my 2nd Honda purchase. We worked with Robert H. He…read morewas wonderful to work with and it was a great experience. I was impressed with how quickly and smoothly it all went. I hate to purchase a car but if I had known how friendly and what a great experience it was going to be I would have purchased from Robert months ago!

My son purchesed a car there earlier this week. Deana so hard to find a lender. she did much more…read morethan that. She went through the application and explained every part of the paperwork. He ended up with a payment that was right in his price zone. I got the same treatment when I bought myself a car a couple of years ago. I highly recommend King brothers for your next car.Great service!

From the owner: Selecting the right vehicle for you and your family is a big decision, and one we're proud to be a…read morepart of here at King Brothers Used Cars. Family owned and operated for the past three generations, we value your safety and satisfaction over everything else. That's why we'll never pressure you to make a rushed purchase or quick buying decision. We're here to offer as much support as we can through the credit approval process, walk you through our inventory of quality used cars, and answer any and all questions you have so that you can drive off our lot in a vehicle you can count on. Around here, our customers are more than just customers -- they're our friends and neighbors, and that's exactly how you'll be treated every time you visit.

Received a recall for a defective emergency brake harness plus need a 7500 mile service on a new…read moreChevy Blazer EV RS Made an appointment, which was cancelled after the dealership said they did not have the parts required for the recall... Didn't they know that when an appointment was initially confirmed the first time? ‍ Made a new appointment! Upon arriving ON-Time my Blazer EV RS vehicle sat in the service lobby for an hour before being serviced.... I mean, why bother agreeing to an appointment when it is not going be honored by the dealership? It took approximately an hour for the vehicle to be serviced, which again, involved a recall on the emergency brake harness and tire rotation. I hand washed my blazer the next day, and discovered that the tires had not been rotated. WTF ‍ what a waste of my time.. With a lot of searching, I finally found my service rep's email and sent him a question regarding the procedure for rotating tires. acabrera@jackburford.com No response - was not surprised. And then contacted the general manager via email; jcornelison@jackburford.com No response Now I have zero confidence that the emergency brake harness recall work was actually done. So much for my safety! I will never bring my vehicle to this dealership nor recommend it to anybody and will be posting these comments on other related consumer sites.

Can't schedule and keep appointments for service. I booked an appointment to have my car serviced…read moreweeks in advance, received a text 3 days before asking me to change my time due to double bookings. I changed it to another day/time and then received another text saying that time had already been taken and asking me to change again. All I can say is wow, would I really let you work on my car if you can't even do something as simple as make and keep an appointment. Never had this problem with Dan Cummins in Paris, just take my business back there, sucks to drive from Richmond to Paris but at least they can make appointment's.

Persistent service problems no good at taking full care of customer complaints ...have had my…read morevehical for a month in service dept waiting on one part after another an won't resolve it with just taking the vehical back there for i am driving there vehical while paying for mine an they aren't compatible I would think letting get the money back to purchase something that works for me at this point would be good customer service as no one should be this long without a vehical they are paying pmts an insurance on....although helpful I am not satisfied with the exspiernce...so beware...