This is a very disappointing review to write. PLEASE READ- DO NOT RECEIVE SERVICES HERE!
I was referred to Courtney the owner by a woman I met at a super bowl party, and her lashes were so beautiful. I decided to try Courtney lashes.
Courtney originally quoted me $95 for a full set, which I explained to her I did not need. I told her the state of my lashes and referenced that the cost of a "Fill" was posted at a different cost on her website. I wanted a" Fill". She then quoted me $65-$75 dollars for the service. This communication was all stated vis text.
She was informed via text and later in person that I currently had existing extensions on and she did not tell me there would be any charge above $65-$75 dollars.
When I arrived Courtney had me fill out paper work and then took me through to a back room for my treatment.
I asked her at the beginning of the service while explaining the state of my lashes and the history of my previous services, what the cost would be for fuller lashes. She told it would be the same.
She then applied a tape to my face, which later caused irritation to my skin.
Courtney told me she would need to take a few lashes off and it may hurt. However, never in the past have I had a lash removal service (and I have had several) that was painful. Only when you are pulling out Natural lashes at the root is it painful. This is caused to neglectful and a hurried service experience.
It was painful and I told her this twice. I asked Courtney if she was pulling out lashes and she assured me she was not. I should have got up right then, but I was hoping I could trust her and maybe the pain was due to a different technique that would still protect my natural lash but would not be comfortable.
During the service Courtney was texting on her phone and on 3 different occasions she answered her cell phone and stopped preforming my service while she had these lengthy conversations, each lasting 3-5 minutes. Again, I had the longest work day and was dosing in and out of a nap on the table. Napping is quite common when I get my lashes done. Is it was her text or phone calls that would wake me up.
Due to being tired, I didn't say anything about the calls. It was also late and I knew she had a family so I was trying to be patient and understanding. Still terrible customer service.
At the end of the service I stood up to look at my lashes and discovered that they were uneven in length and in quantity. I also saw several lash extensions removed without my request each had 3-4 of my natural lashes attached to them (including the root). She had been pulling out my actual lashes. Courtney denied the fact that she had pulled out my natural lashes and the eye were already hanging there. However, I knew the state of my lashes before I came in and none of them were hanging or falling off. The lashes also had the root attached.
Also, my eye lids were swollen, which had never happened before. The reason I had never had swollen eye lids before is because no one else had ever pulled out my natural lashes. The swelling was 100% due to her pulling out my actual lashes. When I asked her why my lashes were not full at all, she said I would have to come in for a fill every week to get them full and what she posts on her website is not what she delivers in treatment. I am also unsure if she could perform a service with fuller lashes as she pulled so many of my lashes out; I don't know where she would place them. This type of poor service can't even be corrected somewhere else.
I will need months to regrow these lashes.
I told her I was unhappy, and they did not look like what I had described I wanted. I also asked why she pulled out so many of my lashes, there was no denying the proof. I could see the lashes and the redness and swelling of my eye lids was getting worse.
She then told me I owed her $95. I told her that I was not paying more because I asked her twice once during and once after the removal process if the service cost would be different and she said "No".
At this point I had my card in my hands as I had every intention on paying the price I was quoted and then never returning to her again. She started raising he voice at me and with aggression stole the credit card out of my hands and returned to me a receipt that stated a transaction in the amount of $97. I questioned the charge, but realized I was not going to get anywhere with this woman, she was being aggressive and she was also very inconsistent with her emotions and manners. I was concerned what else she might do if I argued with her. I didn't know if she was under the influence, signs I wish I would have seen before the service began. We were in a building on the 5th floor alone, and I was concerned for my safely, If you want to look and feel beautiful after a lash service go somewhere else. read more