Charlie responded to my message early on a Saturday morning to let me know he was on his way. He…read morewas at my apartment in less than 30 minutes and had the lockout issue resolved within 15 minutes. Thank you, Charlie, for your time and good naturedness at 8:00am on a Saturday morning! I'll be recommending Sturtz from now on.

These guys are professional as they get. They were on time, priced right, and very courteous. If…read moreyou need a lock smith in Key West, check out Sturtz.

Tom was great. I had him rekey all our door locks. He was very punctual, diligent and did a great…read morejob. He explained how I could maintain the locks on my own. He was very reasonable. I would definitely recommend him and use him in the future.

Tom is amazing! Got back to me in a reasonable amount of time and I highly recommend.read more

Justin is amazing and saved the day!!! We needed a replacement key and got an immediate response…read morefrom him and he showed up right away.

Arrived at appointment on time.Made repairs and was gone in 15 minutes!.Everything is working good…read moreas new.

Service was prompt and competent. Nice to have a technician that knows what he is doing…read more Everything is working great now!!! Would definitely recommend

I will definitely call Sub-Zero again for our AC needs. Henry came out promptly and was able to…read moreservice both our air handler and outdoor unit. Coils were cleaned, pressure was checked, lines cleaned out. And the service was all done at a reasonable price. Thanks Henry and Sub-Zero!

Called them out when I was locked out of my house and they showed up in 10 minutes! Super…read moreprofessional and great quality job. Definitely recommend

Great service. Answered phone right away, very knowledgeable answered all my questions.read more

After having multiple AC companies check out my dripping Mitsubishi mini split, I finally found the…read morecompany to assess the problem and actually come back and fix it! I would give 10 stars if I could. Every one involved in the fix was professional and personable.

Had an issue with our original cleaning, one unit was not cleaned well and requested them to come…read moreback. Only did this due to a strong odor of mold after the cleaning. Took off the faceplate to find it was not cleaned or anything. They agreed and gave my wife a 9 am time slot. She took off work and they continued to push the time right until 4pm/ closing with no return calls. This review will change if we receive a call back or they show up within the time slot or window in the future. They never called back but showed up late. They were friendly and fixed the issue. No complaints and happy with overall service. Will use again in the future.

An air conditioning system is a big investment and you want an installer you can trust. Pablo and…read morehis crew did an excellent job for me. A mitsubishi system with 4 heads. They were quick and efficient and their install inside was beyond my expectations. We did have a small hiccup which they took care of immediately. In KW any repair people are difficult to get. Pablo responded to texts and calls and was here when he said. We trusted his advice while making our decision what to install. If he is available for you job, you could not find better. We had contacted him a 2 years ago about an install on a system that was being given to us. He advised against it as it was too big for our house and would have had problems. You can always find someone cheaper but Pablo is the real deal.

I had a great experience with 5 Star Air. The technician showed up on time, was professional, and…read moregot the job done quickly. My drain was clogged and backed up. Everything was explained clearly, pricing was fair, and the work was solid. It's refreshing to deal with a company that does exactly what they say they will. I'll definitely use them again.

I live in the Golf course section of Key West, and again, 5 Star Air came to the rescue for my home…read moreAC in a matter of an hour. The AC simply was not getting cold. When the tech Nick arrived he did a thorough inspection of the entire unit, diagnosed the problem, and fixed it within an hour, all for far less money than I thought it would cost. it's nearly impossible to find a critical, dependable service like this in the Keys, but 5 Star again over-delivered, right away. I am a homeowner who knows zero about the guts of a home, which is why I keep this company on my speed dial. Another great service with 5 Star Air!! Buddy. - Key West, Fla