I've been shopping at 108 Threads, both Pentwater and Ludington for many years and I've never experienced any problems with their clothing or customer service. However recently, my husband purchased a Costa tee shirt and after washing discovered a hole in the seam from not being sewn properly. In fairness, the shirt was bought during their sale, in which he received 30% off, so roughly the cost was 20 dollars. Being a repeat customer, I decided to take the shirt into the store and ask for an exchange, due to it being damaged. I'm thinking...a simple exchange. Instead, the girl working had to call the manager, because there is no exchanges on sale merchandise. To be clear this was not clearance merchandise. I asked if the sales girl could please have the manager call me, so I could get some verification on the policy. No call ever came. I'm writing this review because as a loyal customer of 108 Threads, I feel very dismissed. With the cost of keeping a business in two small towns, which mostly thrive on seasonal customers, I thought my consistent business was valued. A 20 dollar tee shirt cost them my loyalty as a customer and any future referrals I may have given. Which in the case of 108 Threads has proven to be inconsequential. read more