My parents moved to Merrill Gardens shortly after it opened. My mom was independent, my dad needed…read morea lot of assistance, and they wanted to share an apartment, which they were able to do easily with the flexible levels of care. When my dad passed, my mom moved to another beautiful apartment and continued to thrive. She loves to play daily games (bingo and rummikub) and share meals and social gatherings with her close friends. In the rare cases that she needed extra assistance medically, the staff was attentive, kind and caring and they communicated well with me. The activity directors have been wonderful and creative, making everyday life fun and active for the residents. We've also enjoyed and developed relationships with many of the staff members.

Our family decided to put my mother into residency at Merrill Gardens when she was 85 years of age…read more She was a resident there until her death last November at the age of 96. Throughout her time at Merrill Gardens, she experienced nothing but amazing care and attention, wonderful relationships with other residents and staff, and a comfortable apartment and vibrant lifestyle. I cannot recommend this facility more highly. Merrill Gardens is a nurturing, safe and incredible living community!

I dropped off a delivery and these apartments look pretty nice and the guy that let me in was very…read morefriendly.

Horrible customer service here. No communication with their tenants and lack any follow up when you…read moreneed support. I'd figure out how to get the office staff in a better place and more aligned with what the community needs are. I've seen people harassed by other tenants consistently and no support from the flora staff. The only good thing about this complex is the maintenance staff. They know how to really support and understand timely needs.

Thank you for replacing a 'Washing Machine' a few days ago, but I am still waiting for a drying…read moremachine which was fallen on the floor due to a tremendous vibration when the washing machine was spinning. I am looking forward to hearing from your department soon. I have enjoyed my living so far.

I recently toured this apt and it was a really nice. It's very close to a shopping center with a…read moreSafeway and Starbucks. It's close to the freeway which is wonderful for my early morning commute. The lady who I had the tour with was very nice.

I have been living at Town Center Apartments for 5 years and I love it. The location is perfect…read morebecause it is walking distance to four different grocery stores, drug stores, restaurants and bars, boutique shops, schools and a leisurely 8-10 minutes walk to the BART station. The building manager Claudia, and the maintenance staff Dave and Miguel, do a wonderful job responding to our issues, repair or replacement requests, and they do a great job maintaining the appearance of the apartment complex, community spaces and grounds. I stay in a top unit which have a high vaulted ceiling and a fireplace, and it is nice to be able to listen to the Happy Valley Creek, and look at trees out from my windows, and sometimes I see deers. I think all the units are equipped with central heart and air conditioning (which you need here in Lafayette), and a full size washer and dryer. There is a newly remodeled BBQ area, patio area with a nice view, and amenity spaces. I feel safe and happy here, and I would recommend this place.

I am writing this review to share my experience trying to rent an apartment at Town Center…read moreApartments in Lafayette. My wife and I were initially drawn to the property because of its location near BART, but the entire application process turned into one of the most frustrating rental experiences we've ever had. The first red flag was communication. We were never able to speak with anyone at the leasing office by phone. Every interaction was either through text messages with someone who wasn't on-site or with an overseas representative, making it nearly impossible to get straightforward answers. After our self-guided tour, we decided to apply for a two-bedroom, one-bath unit. Right before submitting our application, we were informed that the unit we wanted was not renovated. Nowhere on the website was it disclosed that some units were renovated while the available units were not. The apartments shown during the tour gave a completely different impression than what was actually available, which felt misleading. Despite that, we moved forward with the application. Because I am self-employed, I was repeatedly asked to provide additional documentation that was never listed as part of the application requirements. Every time I submitted what was requested, another request followed. It felt like the requirements kept changing as we went along. We spent nearly a month going back and forth with Rajshree, submitting document after document, even though we clearly demonstrated that we were financially qualified, including current bank statements showing well over ten times the monthly rent in available funds. I repeatedly asked to speak with someone by phone so we could discuss the situation and find a solution, but those requests were ignored. Eventually, we were told we needed a co-signer, but even then the requirements were never clearly explained. The same cycle continued, with vague requests for more documentation and no clear guidance on what was actually needed. After wasting nearly a month, paying over $180 in application fees for three applicants, and getting nowhere, we finally gave up and rented elsewhere. When I eventually spoke with Rajshree by phone, there was no apology or acknowledgment of how poorly the process had been handled. Instead, she claimed they had called us and that we never returned the calls, which is simply not true. We genuinely wanted to lease here because of the location, and we made every effort to work with them. What I still can't understand is why a property with multiple vacant units would choose to turn away applicants who were financially qualified, willing to sign a one-year lease, and even willing to pay the entire lease amount upfront. Instead of working with us to resolve what should have been a straightforward application, they allowed the process to drag on until we gave up. It left me questioning whether their priorities are really centered on filling apartments and providing good customer service, because that certainly wasn't our experience. To make matters worse, it took approximately six weeks to receive our deposit refund, and we had to follow up multiple times before the check was finally sent. Don't let the recent positive reviews fool you. If this is how difficult it is to communicate with management before you've even signed a lease, I can only imagine how frustrating it would be if you actually became a tenant and needed help with an issue. Save yourself the time, money, and frustration. There are far more honest, professional, and responsive apartment communities in the area that actually value prospective residents. Based on our experience, I would strongly encourage anyone considering Town Center Apartments to look elsewhere.

This apartment complex sucks. Do not live here. Save yourself the headache…read more For ex: today they towed my car from my assigned parking spot for asphalt recoating. There was no signage put up to inform residents not to park in their assigned spaces. The complex is dirty and the office staff is sarcastic when they respond, no responsive and rude. Imagine what they have to be like to tow their residents' vehicles from their assigned spaces without any posted signage. See photos for proof. Apart from this, the pool is dirty and freezing. It is never heated. And the walls are paper thin to where you can hear every word of your neighbors' conversations. The deposit is cheap for a reason! It is hell. Don't live here. They are managed by Essex, look up the several lawsuits against this property management company. Update: they did clean up the trash outside. The pool continues to be freezing cold. And it's frustrating to have the upstairs neighbor banging on the ground when I'm just trying to read my son a bedtime story, that's how thin the walls are. Additionally, they allowed a blue nose pitbull to move in next door which is a violation of the lease that states this types of large breed, aggressive dogs are not allowed. I've emailed about it and I've been told if they're service animals, pitbulls and any other aggressive breed is allowed if they're service animals. I asked, is that dog a service animal? They're refusing to answer so I hired an attorney to look into it. I'm scared to walk my small dog or to let my autistic 4 year old play outside. These dogs are unpredictable especially around people they don't know. It's irresponsible to have one on the property. The office seems to be waiting for something bad to happen before they address the danger. As always, my concerns go dismissed. And they continue to refuse to tell me if this is a service animal or not. I'm guessing they'll have to tell my attorney.

After 5 years, departed this property about a year ago. Essex Properties and the off-site community…read moreteam for this property are just horrible. I plucked the below from a message board, and couldn't agree more. Ladies? even though you lied to me and decided to report that $290 "move--out penalty" for not contacting you after the agreed to move-out date, a policy no-one communicated to me until after the fact, my FICO score remains above 800, so your crappy team is the corner-case...Folks? Do yourself a favor and find another property: "Essex Property Trust exemplifies a "profit-over-people" business model, characterized by systemic maintenance neglect and blatant disregard for tenant health and safety" Please search "Kenneth David McIsaac" as an example, while I have 2 x vehicle thefts and a bike theft recorded with the Lafayette PD

I had a very disappointing experience living in this building. The property does not feel secure --…read morepackages are frequently stolen, which was extremely frustrating. The laundry facilities are often very dirty and poorly maintained. Additionally, the apartment was not properly cleaned before move-in, which was unacceptable. Another major concern is pricing transparency. The costs presented initially were not consistent, and additional charges kept appearing, making it difficult to trust the management. Overall, there were constant issues throughout my stay. For the price they charge, I expected a much higher standard of service and professionalism. Unfortunately, I would not recommend this property to anyone looking for a safe and well-managed place to live.

Do not rent at this place!!!! 3263 Apt 201 has cockroaches as well as other apartments. A lot of…read moremaintenance issues and they don't care about the tenants. The utility bill keeps going up! All the smells from near by apartments creep up. Laundry room machines take your money and the washers smell like standing water.

Epic stay! The Ave…read moreis perfectly located across the street from a full service (clothing, home goods, grocery and alcohol) Target and walking distance to both BART and downtown Walnut Creek. They have both furnished suites and unfinished long term rental units. Deliveries (Amazon, UPS, FEDEX...etc) and US Postal mail are a breeze. Excellent amenities including outdoor pool, gym, clubhouse, and pet areas. The Staff are all Rockstars! Colleen (Leasing Manager) is the ultimate hostess who will find you the perfect place to stay, while Tiffany (Mgr), Francesca, Mikaela and Anna see to all of your residential needs with a smile that leaves you feeling welcome and at home. I can't wait to return!!!

I lived at the Ave in Walnut Creek for 11 months, after my home was destroyed in a fire, and while…read moreit was being rebuilt. The front office staff is remarkable! Flexible, responsive, friendly, and really easy to work with. The apartments aren't huge (950 sq ft), but they're well furnished, the kitchen is well stocked, they're clean and modern, with all the amenities you need (in-unit washer/dryer, Keurig coffee maker, cable TV, iron and ironing board, plenty of hangers, monthly housekeeping service, etc. Security in the building is top notch. The pool and terrace areas are fantastic, as are the clubhouse, exercise room, and boardroom - which you can reserve for free anytime. The maintenance staff is also friendly and responsive - including coming to my place after midnight when my smoke alarm went off because the battery was dying! In my situation, the Ave was a life-saver! I felt safe, cared for, and welcome. Strongly recommend!

New tenant, and I couldn't be happier. The community is clean, quiet, and safe. The interior…read moredetails of my unit are outstanding. The Ladera / Rutherford staff have been extremely helpful and professional. Louis from maintenance is the person you want for any issue, big or small. He's awesome. A+++

From the owner: Rutherford Management Company has proudly served as an owner-operated property management company…read morein California. Our modern apartment communities are built around the concept of putting our residents first. We have specially designed each community to offer an exceptional lifestyle with first-class amenities and features, bar-none customer service, and desirable neighborhood locations.

At the end of our lease, we had the apartment professionally cleaned- more clean than we originally…read moremoved in. They still kept our deposit and won't return our calls. Poor management!

The apartments have been a loud and dirty construction zone for the last year. The remodeling,…read moreretrofitting, were never disclosed to us when we signed the lease. The "amenities" as advertised could not be used and mangement was never around. Our child could never nap due to the noise and actually dangerous because it's a small property when you can hear everything and everyone. And then they took half our deposit to clean THEIR MESS!! As soon as our lease was up in December, we bailed. Stay away.

We didn't end up renting here because the unit was a bit small for our needs, but we wanted to drop…read morea review for our experience with the property manager, Priscilla. She was hands-down one of the best property managers we've interacted with! She's incredibly professional, easy to talk to, and absolutely on top of things. The tour was great, and Priscilla was transparent, detailed, and full of helpful tips. She took the time to explain the vibe of the community, gave layout recommendations, and even shared application tips to make the process smoother. She was open and honest, even discussing other apartments with us in a genuine and friendly way. The level of care and attention Priscilla gives makes it clear she really looks out for her tenants. We would've loved to live here, but we found a different place with a bit more space (and a higher price tag). That said, we did love the extremely convenient location in Walnut Creek. It included parking and a fantastic, huge balcony. I highly recommend checking out Newell Vista if it fits your needs, you're single, and you need a convenient, relatively affordable spot in downtown Walnut Creek. You'll be in great hands with Priscilla!

This used to be a great place to live until the new property management company took over. Unless…read moreyou enjoy random, unexplained charges every month and an infuriating lack of communication from the property manager, rent elsewhere.