I was a patient at this facility. I am writing this review…read morefor anyone who is looking to better their lives at this "resort". When I decided to get help for my addiction I contacted 1000 islands to get information on this place. I was attracted to it for its pictures and reviews on their website. During my stay I came to the realization that things I was promised were proven to be fabricated. -I was told the food was made from scratch. The first week of my stay I found the food to be decent and different than what I was use to. I didn't appreciate finding a hair in my meal. The food is from scratch? Was proven to be false when I cut into a cold and frozen piece of lasagna. I was served a mouldy piece of bread for my sandwich. The fruit is usually never fresh. On numerous occasions I have grabbed for an apple/pear in the fruit bowl but the fruit has gone bad and sat for days. Myself and other clients had found hair in our food more than once and upon mentioning this to staff were told that hair nets are not protocol/mandatory. I must say that anything asked of kitchen staff they do their best to try and accommodate. -there isn't a pool on the premises -the gym is not "state of the art" equipment. They are missing weights the bow flex is very used and the workout room isn't very large. -was told that during my stay a doctor would be on hand 24/7 if needed. A doctor is there 1 hr a week. (Not enough time to see 10-15 patients) *The nursing staff is there 24/7 and they are fabulous and a were a great help. -the house keeping is 5/10 at best. They miss cleaning rooms, didn't replace towels weekly. The bugs are REALLY bad at night which would pile up outside all doors and windows a broom is not provided to help keep areas clear. -phones calls, internet time is restricted and not given daily as promised. -going out on a kayak, jet skiing, water skiing, boat rides are scarce. It's when the owner feels up to doing it, it seemed. It isn't something you can go out and do by yourself, a counsellor must be present. There aren't many daily activities to do and when sports equipment is bought you are told not to use it or in a restricted area. -weekly trips to the store isn't scheduled, at times staff has to be hounded if something is needed and other times staff is hard to find. -the rules and regulations aren't set in stone and seem to change/sway on a daily basis. This review is also constructive criticism to whoever runs this "resort". It is a good program and for me it worked. I did get the help that was needed for my addiction. I gained knowledge to better myself and work through triggers, tramas and issues to get through a rough period in my life. I do feel that if I'm a moment of weakness I could lean on my counsellor to get a refresh and wouldn't hesitate. The place needs more outdoors activities and staff on hand. Some days you are kept busy with classes which are informative. On the down times there isn't enough to do which in my opinion was very boring and really made me question leaving. Some clients would act out, create drama or ruin property out of boredom. Which in turn took privalges away from others. A counsellors schedule was never up to let you know when your counsellor would be in and the minimum 3 appointments a week promised never happened. I would do your research thoroughly before choosing this rehab centre. Ask a lot of questions and make sure it's the right place for you or your loved one.

My experience at 1000 Islands Treatment Centre in Mallorytown was extremely disappointing, and I am…read moresharing it because I believe anyone considering residential treatment should be very clear about exactly what services they will receive -- in writing -- before paying or entering the program. The treatment and aftercare I received were significantly different from what I understood had been represented to me during the intake process. Before entering residential treatment, I was told that my program would include SMART Recovery and psychotherapy. I was also told that following residential treatment I would receive six months of structured aftercare, including weekly individual sessions with an Addictions Counsellor. I was initially told this represented approximately 24 individual sessions; this was later changed to 14 sessions. When I arrived, however, I was told that because I was attending for 30 days, I would not receive psychotherapy during my stay and would not receive individual addiction counselling as part of aftercare. I was told aftercare would consist of group sessions. I found having to negotiate and repeatedly ask about services I believed had already been agreed to particularly distressing while I was actually undergoing addiction treatment. After raising the issue, I was eventually told I would receive three psychotherapy sessions during residential treatment. On August 12, I was also told that I would receive 14 individual addiction counselling sessions as part of aftercare. The following day, I requested a meeting because I was uncomfortable paying my remaining balance while there was still a dispute over what had originally been represented to me and what had actually been provided. At a meeting on August 14, I proposed two options: pay 50% of my remaining balance immediately and the remainder after receiving the 14 agreed counselling sessions, or leave the program at that point with no further amount owing beyond what I had already paid. I was told, "Leave now." I packed my belongings and left. There were other aspects of the program that concerned me Accessibility was another concern. The facility was not fully wheelchair accessible during my stay. Sessions took place upstairs without elevator access, meaning a client unable to use the stairs had to remain downstairs and participate by Zoom. I also had concerns about accessibility and the condition of the dock. The recreational program was also different from what I expected. Pickleball was advertised but was not offered during my stay. Golf occurred only once. When transportation was required, I was told the facility did not have the necessary insurance to transport clients, and taxis had to be arranged. The food was described to me as gourmet. That was not my experience. Meals frequently included frozen vegetables and frozen chicken breast, and on one occasion poutine made with frozen fries was served as the main lunch. I had to specifically request healthier options. I also observed staff smoking in or around doorways despite the facility being described as non-smoking, and I saw support staff sharing their personal phones with clients for selfies and music during recreational activities. Rules around clients' access to phones and laptops also appeared to be applied inconsistently. Residential addiction treatment requires an enormous amount of trust. Clients are vulnerable, families may be spending significant sums of money, and decisions about treatment can have serious consequences. My strongest recommendation to anyone considering 1000 Islands is to obtain a detailed written treatment plan before admission specifying the length of stay, number and type of individual psychotherapy sessions, SMART Recovery availability, individual addiction counselling, aftercare entitlements, costs, cancellation/refund provisions, and what happens if the services provided differ from those represented during intake. Based on my experience, I would not recommend 1000 Islands Treatment Centre.