Until our business account is approved with our new phone number, I will be posting under my personal account.
Regarding Tom S.'s review:
TL;DR: Were I to read this review, replacing my name with a stranger's, I would be concerned about how many claims he makes about rules he broke, yet calls the bartender for being in the wrong. State law clearly states that a bartender may refuse service to any individual. In this case, the individual in question was being unruly, disrespectful, and overtly breaking our in-house rules he had known about for many months prior.
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We have a very strict policy of to-go priced beer being consumed off-premises, as, unlike Tom claims, we make very little off of our to-go purchases. The night in question, he arrived with a friend. Both were very loud, were swearing loudly, and as a result, I was reluctant at all to serve them. Tom purchased a 6-pack of a Southern Tier product, and sat down at the bar. I asked him what he would like, and he opened a beer from his six-pack. As this was not his first time here, he knew very well that a) opening your own beer, and b) drinking from a to-go six-pack are absolutely not allowed under any circumstances. I repeatedly told him he could purchase a single from our cooler at the in-house price, but rather, he taunted me with his beer, making rude comments, and generally making the other patrons uncomfortable. I took his six-pack off the bar, and told him to leave. I strongly question the assertion that I "threw" his six-pack anywhere, as anyone who's simply dropped a beer knows. Due to his behavior, which was completely out of character for any of his previous visits or times I'd run across him in public, I did ask if he was high, drunk or showing off. This was a simple case of disrespect for our rules, which hardly qualifies any bartender as "insane."
Regarding the HBO GO account: A few months prior to this incident, I had been talking about a television show I wanted to watch via HBO. We talked about how great of a service it was, and he said he used a friend's account. I joked that I would buy his next beer (a Green Flash IPA, at $5.00) in exchange for the account info. He gladly gave it to me in exchange. I'm not sure how I would demand log-in information from someone. read more
