We were having a birthday party and our drains were backing up. Wife wouldn't let me handle it and called around for a plumber as it was a Sunday. Had a plumber out and took him longer than I'd expect, plus he said he had to reset our toilet in the master bath. Said he couldn't get his snake to make the bend. Long story short, couple months down the road, drains are backing up again. This time I went under the house to check where the blockage was. The drains should have never passed inspection when the house was first built but they've worked for 20 years prior to use buying it 3 years ago. I pulled the clean out plug after draining the main line and looked towards the turn to the lateral that exits the foundation to the septic tank. I could see the end of the plumbers snake broken off at the 90. I ended up cutting out a 10' section after the 90 and found that the plumber hadn't even cleared the worst of the obstruction. Had one of their managers come out to look at the job and he confirmed the snake head was one of theirs. Saw what I cleared out to make my drains work again and verified the tech should have scoped to verify all was clear and didn't....all of this we were charged $1000 for crap work. Asked him to give me a price on fixing a couple of problems with the drains that shouldn't have ever passed the building inspection, let alone the inspection we had when we bought the home. He said they would knock off the labor as the job their plumber had done was not up to their expectations. Yeah sorry guys....I'm not going to give you another $1000 for something I'm going to do for $150. Got a call from a gal at their office on the 7th of October asking if I had looked at their proposal? I laughed and said "the guy that came out and said they had done a piss poor job said they'd just charge me for materials, as the work performed before wasn't good at all". I told her I'd rather right this review than pay you guys another dime to tip me off. She said that the manager/head guy would get in touch with me the next week as he was out of town this week. I said fine, I'll wait for his call.... Again, that call was the 7th of October...it's now the 10th of November and not a word. I've been busy and my drains are working as best they can so I waited. Done waiting and here is my review.... I would hire these guys ever again..burn me once shame on you, burn me twice, shame on me. Pics are of the initial cut on the main lateral and after I had dug about half way through the sludge their plumber didn't get rid of. read more