After a horrible experience with Titan Towing and Recovery I was reassigned to Empire Towing. Their…read moredispatcher Beth was fantastic. Joseph the driver pushed my 1929 Model A out of the garage to the street. I had a great friendly chat with both of them. By coincidence Empire installed a battery in my Porsche Macan several months back. Again, a very professional service and for hundreds less than either Porsche or an independent garage would charge. Thank you Empire BTW - There is more than one Empire. Go to this one in Mooresville.

very unprofessional. I was told they were 5 minutes away. waited 20 minutes. finally the driver…read morecalled. I said I was dissapointed to wait so long. driver never showed up. I had to call Buick roadside assistance to find out They were not coming. The driver also lied that I swore at him and was biligerant. All untrue. also found out AAA would not send another tower even though I am A AAA member for 30 years.

Fuck this place do not do business with them they are shady. I bought what I thought was an rsx oem…read morewheel because thats what was shown on the listing, it never showed a picture of a steel spare rim which I ended up receiving after I purchased said listing online. I could return the stupid spare rim they shipped using their bait and switch tactics but shipping cost more than the $96 im now out purchasing the stupid steelie spare they shipped to me. I've contacted them through my online purchase email and they dont care that did a bait and switch on me

This Beaver purchase proved a horrible experience for me personally. I looked online for a…read morereplacement engine for my niece's 2010 Honda Civic LX 1.8, which had a cracked #2 cylinder liner. There were quite a few engines on offer...ranging from $500+ E-Bay and wrecking yard models to $1200-$1500 extra low miles direct import Japanese units. I went with these guys, (despite them being almost $300) higher than the cheapest E-Bay option. I did that because I was told they were a good, reputable place to purchase Honda parts from in NC. The original engine purchased was a relative low miles unit, which I had shipped directly to the install facility. On installation and initial startup, a coolant weep from a hairline crack in the block was discovered. The installation facility notified me and then immediately reached out to Beaver. The car never left the shop. The delay was an expensive inconvenience. One week later, a much higher mileage engine was sent out to the facility. It was again installed after removal of their first defective unit...(two complete installation charges) because of their defective part sent. Things happen! I'm not unreasonable but the fact remains, I paid for a "good" engine. If it is not and I incur massive additional costs as a result, cost sharing would be the least they should offer...(either discount the engine or pick up a part of the installation). I was prepared to absorb much of it, despite not being at fault. These guy were having none of it. They completely absolved themselves from ANY of those costs...despite sending a faulty engine. They refused to let me speak to the owner and acted as if they'd done me a favor by sending out a much higher mileage engine. I did not beg for that engine. I paid money for it...money I could have spent elsewhere.

The customer service was great, but there knowledge wasn't there. I had to get a new tire because…read morethe tire that they said the tread was still good had almost none.

I really like dealing with Darrian he's honest an trustworthy I've never had any problems dealing…read morewith him and I will continue to do so. Will is also a great help with introducing the new Atv to the customer maintenance and function of the vehicle. I highly recommend Motts Powersports. Now, with that being said, the reason for three stars I pulled up to the back to pick up my dirtbike, went through the back informed I could not do that anymore, which was fine until when I was taking back through there with an employee, and they started to cuss at her. I told her she shouldn't let them talk to her like that but I also told Mark about it and he said he would take care of it. I'm glad they are working in the back because his regular customers would not want to hear that. Again, I thank Darian and his downstairs staff for always being courteous, and I will be back and continue to do business.

absolutely terrible service for my flat. told me it would be an hour for them to get to me and…read moreafter an hour and a half of waiting with no updates - i FINALLY get a message saying they're another HOUR out. Called at 6:30, didn't get home until after 9pm. and after I shared my frustration with them about the timing, the guy tells me "well if there's a problem i can just leave right now." beyond unprofessional. safe to say i will NEVER call again.

Slow as fuck never booked this company if you value your time there is no way anybody should have…read moreto wait 2 hours for a toe in the middle of the night and they canceled on me Justin a bitch

There is not enough good things that I could say about the service I got when I was in a time of…read moreneed. With a handicapped person in the vehicle and not able to get them out of the car due to wheelchair lift issues since the van would not crank, they were very understanding and assisted us in removing the vehicle from the dangerous intersection and waited until we could safely remove the handicap person to another vehicle.

Jim provided awesome service. He pick my car (and myself) up in Salisbury and took it to the…read moredealership in Kannapolis. Very hardworking and friendly individual. Very reasonable pricing. I would highly recommend to anyone who needs their vehicle towed!

Some of the most Honest mechanics I've met, i needed an engine swap and they gave me a great quote…read morewith all service included where as some other shops were only willing to install my engine. these guys definitely go above and beyond and I will absolutely be recommending people to them.

Negative 1 if possible!!!!!!! Never call them bc they never answered. And will mess u with ur…read moremoney. Would not trust them for nothing. Do not go to them and get ur car fixed or even looked at. They screwed me big time and shit me out of alot of money.

AAA battery went out. Was in warranty time. Driver called. Said he didn't have a battery that would…read morework on the van. But still drove out to me without it. Showed up and his jump box was dead. So he couldn't jump my jeep off to get a battery test. Tried multiple times. Finally got a read and it showed the battery was bad with weak charge. He said it wasn't a good enough reading to replace the battery. He needed to check the alternator. He couldn't check that without getting the jeep to run. Which he couldn't with no battery on the van and dead jump box. He said there was nothing more he could do. I asked him to come back with the battery so he could do his test. He tried to charge me. I said i will pay when he comes back and completes the job. He agree'd. Said he understood and GAVE ME THE OPTION TO NOT PAY. Tracy told him not to leave. And then called the police on me for mot paying. I was forced to pay them. They never came back to resolve the battery issue. I purchased a new battery from another company the next day (even though i was in warranty) and never had another issue out of the jeep. Cruddy people. Absolutely disgusting service. Tracy should be ashamed to act in business like this. They showed up with no ability to fix or test my jeep. And still charged me for showing up. And called the police on me after the driver agree'd to come back the next day with a battery. And then they never showed up.

Always responsive and respect and gives amazing fast service.. I would definitely recommend him to…read moreany friends or family! Thanks Tracey

do not use this company! They are pretty shady and pretty rude on the phone when you can finally…read moreget to talk to them. Multiple calls and no one would return my call. I have also seen reviews very similar to mine so I guess this is their MO

The owner is very rude, Jason was not reasonable and started yelling when simple questions was…read moreasked. They steal stuff out of your car so if you can catch the tow guy before he leaves.. take EVERYTHING out.