I can't say enough great things about Number One Garage Doors and their technician, Michael Cloe. From start to finish, he was absolutely exceptional. He arrived right on time, was incredibly professional, and took the time to thoroughly explain every detail of the garage door repair. Not only did he fix the problem flawlessly, but he even noticed I work in healthcare and applied a special healthcare discount--what a thoughtful touch! Michael went above and beyond, and honestly, he deserves a 10-star review (and a pay raise!). I highly recommend him to anyone needing garage door service. Five stars all the way! read more

Though the representatives I spoke with on the phone (Astrid and Josh) were pleasant, the actual customer service and follow-through were extremely disappointing. Over the course of 7 days, **#1 Garage Door cancelled or failed to show for TWO scheduled appointments**, both of which had been communicated and confirmed by text. Meanwhile, my garage door remained unusable due to a broken torsion spring. After the second missed appointment, I called for the **third time** expecting the situation to be escalated and corrected. Instead, I was told the soonest available appointment was **another 9 days away**. That would mean potentially going **18 days with a broken garage door** because of their scheduling failures. I specifically asked to speak with a manager or have the issue escalated. I was told that the additional 9-day wait was **the resolution management had approved** and that it was the best they could do. I then asked whether they could contact the local service company directly and expedite the appointment given the two previous missed appointments. I was informed that the local company is actually **#1 Garage Door itself, not a subcontractor**--yet they still could not offer anything sooner. To summarize: **two cancelled/no-show appointments over 7 days, followed by management approving another 9-day wait as their solution.** I contacted another garage door service provider, explained the situation, and they were able to schedule service **for the very next day**. Being friendly on the phone does not make up for repeatedly missing appointments and then expecting the customer to wait another 9 days for a problem the company failed twice to address. **Based on this experience and especially the lack of meaningful customer service when things went wrong, I CANNOT RECOMMEND #1 Garage Door.** read more

Michael was very professional and explained everything that he was doing, I would 100% recommend him to work on your garage door

#1 Garage Door tried rip me off big time. The repairman was trying to replace parts on my garage door that was not need charges $1339.00. My home is only 3 years old. My door only needed new springs. I would NOT TRUST this company and do waste your time. I called Garage Repair company and replaced my Springs for $325.00 and no they did not have replace any other items on my door because everything was in top shape. Do not allow them to work on your garage door these people lie they are unethical. Trust me you don't want to get ripped off with dealing with #1 Garage Door. read more

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Luis Carmona gets a 5 star rating! He came to reassess why my garage door was not opening on Friday, and scheduled to come back Tuesday with all the equipment needed. He finished all his work within 3 to 4 hours, that means installing a new motor that is Bluetooth connected to my phone and my Amazon account for when packages are delivered. He changed the springs and my old garage door opens up like a new door. I am very impressed and would recommend. Not to mention, he left my garage, clean and picked up after himself, leaving no hazardous nuts, or bolts or tools behind. read more

#1 Garage Door - The service I recommend - Garage Door Services Near Me - Orlando, Florida

Mike did a great job in replacing my broken springs. I highly recommend him for your garage door needs.

If I could, I would give no stars when I talk to the technician he asked what the problem was. I told him he said it shouldn't be a problem. So $125 dollars and five minutes later he tried to upsell me. He said that the belt to my opener was secondary to like three different that kept getting higher. The home warranty not pay for it so I'm out $125. When I got to tech Know my frustration he sent me another estimate and said he could not fix the belt. He told me before he sent estimate that he was gonna try to get more home warranty company now they won't pay for shit! Thanks, Collin and Josh for nothing!!!! read more

Walker arrived when promised, completed the work quickly and efficiently, and was super professional. Highly recommend!

#1 Garage Door offers recommendations you can trust. Instead of pushing for a big sale to replace my dated garage doors, they listened to my needs and quickly resolved the garage door issues. Thank you for being an upstanding business! read more

Service was prompt, professional and polite. Jay was very well informed and had the problem diagnosed is under 30 seconds.

Kept me informed about arrival. Was on time. Fixed the issue quickly and was so pleasant. Could not have been a more perfect experience

Michael did an amazing job! he made us feel comfortable and was honest about what needed to be fixed. I would use this company again. Ask for Michael! read more

Used #1 Garage Door through my home warranty company Communication was good, technician Donovan showed up on time. He took time to explain to me what was happening with my door and suggested corrections. read more

Liam was great. He explained everything really well, was quick with the repairs, didn't have to order parts and come back, and then took the time to show me how to better maintain our door. Would definitely recommend! read more

Donovan was on time and I didn't have to wait all day. He listened to me then described to me just what was happening and what I needed. He is very experienced and expediant read more

My Garage was under warranty and this company was sent out. The technician did an assessment of my garage door and said the door was fine but the gears were worn on the unit. He took some pictures and left. An hour later I got declined because he said my door was out of balance which caused the unit to break! I immediately took videos and sent it to the company showing that nothing was wrong with my door. The manager agreed and changed the diagnosis with my warranty company. My warranty company offered 100.00 because they don't understand why the diagnosis was sent in error. #1 Garage wants me to pay 628.00 for their technician's mistake! Horrible situation and Horrible customer service. The videos were too long to attach. Edit: I was contacted by a Manager with the company and they are going to replace my unit at no cost to me. I am grateful that they took responsibility and are making it right. Kudos to them. I still canceled my contract with my warranty company though because even though I understand their concern with the conflicting reports, I feel as though since I had been with them for 4 years and never filed a claim, I shouldn't have been denied for something that was completely out of my control. Lastly, I removed content from my original post, not because it wasn't true, (because it was totally true) but because I didn't mention it to the manager at first. I let my emotions take over and told it online because I was upset at how it was handled. read more

First I would say the technician was capable and good. However, the company is not honest. We have home warranty and when our spring broke, they cover the spring replacement. Generally, replacement of spring would involve balancing the door. Balancing the door is absolutely required and typically included whenever garage door springs are replaced. Springs bear the entire weight of the door, and a replacement is incomplete without testing and adjusting the tension so the door operates smoothly. They said that they will not replace the spring unless I buy the balacing service for $250. I have called around and almost everyone said that balancing is standard. This company is a scam and will not use them again. The total cost was $100 for home warranty and $225 for balancing the door after spring replacement. (I did go ahead and pay it, since they took 5 days to come to fix it and we really needed to get it done. ) read more

Austin has been our tech a few times and he is always on time, respectful, and professional! I would highly recommend him as a repair tech and #1 Garage Door as your first choice for all things opener-related! Give him/them a call, you will not be disappointed! read more

Garage door opener ceased to function. The next day the technician came out and installed new sensors. Very polite and professional young man. Fixed the door in no time! read more

Donavan was great. he arrived on time and fixed it within an hour. I would highly recommend him.

unprofessional in appearance, uniform, and form of transportation. if you are in a hurry to get the job done, don't use this company. Fron the time I called to get a person out , to the actual day they came out was over 2 weeks. go elsewhere. read more

Absolutely amazing service! Quick response time, reasonable pricing. My tech was very knowledgeable about his craft and was able to make the repairs quickly and on the same day! Can not speak highly enough of Luis and #1 Garage Door! read more

Do not allow them to work on your garage door these people lie they are unethical. I used them with a home warranty and they lied to the warranty company so it would never be covered through the warranty company. From the start of them coming over they were trying to up charge me and get me to pay them directly. Do not use them. RUN RUN RUN!!!! read more

I've got to say, I'm always skeptical of random companies that my home warranty company assigns to fix projects around my house, but I've seen Chase from #1 Garage Door twice now, and I'm super impressed with him. The guy is honest, efficient, well spoken, and helps you understand what your options are in terms of fixing or replacing parts. read more

I had my garage repaired by #1 Garage Door, LLC in February 2025, paying over $600 out of pocket for their services. I was assured that the work came with a warranty. However, less than two months later, on April 26, 2025, the garage malfunctioned again. I contacted the company immediately. The receptionist acknowledged that my repair was under warranty and, although the original technician was no longer with them, she assured me that a technician would contact me the following Monday or Tuesday. On Monday, April 28, I received a text from the company stating they could not fulfill my request because they no longer had a technician in my area. They apologized for the "miscommunication," but that was the last I heard from them. I replied to that message reminding them the service was under warranty and asked how they intended to resolve the issue. I received no response. I followed up again on Tuesday, April 29, and still have not received any response. This company claims to stand by their work with a warranty, but clearly does not feel obligated to honor it. No one has contacted me, returned my calls, or offered any solution. I expected more after spending over $600 for a repair that didn't last even two months. Extremely disappointing and unprofessional. read more

Alex was very professional but also kind and patient as he explained the process. Contact with the office was good even with having the warranty company in the middle of the transaction. I opted for the upgrade on the opener above what the warranty company paid for because of how it would make my life simpler. read more

I just got my door installed and we are very happy. Service was great. Installation was quick and installer was friendly. Rafael was really great in answering all our questions when he came over for a quote and took the time to explain everything. This was great service provided and I wouldn't hesitate on calling them again. read more

Luis was very nice, he checked out the opener and all the parts of the door and made recommendations based on the age and condition of the door. read more

Great communication. Nice and friendly service. Reliable. Dependable. Would definitely recommend

Was having issues with my garage door. Mike came out, assessed the situation, diagnosed the issue, and provided me with options for the repair. Mike did a great job, and I would recommend him to anyone. Courteous and thorough. read more

Jay is an excellent associate he tells you everything he is doing. He's a professional at what he does. I really enjoyed talking. He told me things to watch for on the garage doors. He's very fast at what he does. He's a real pleasure to have working for you. I would recommend him to anyone that needs their garage doors worked on. His company has found a person that they better keep on. If he was my associate I make sure he would have a good salary so I wouldn't loose him. Great guy. read more

Tommy was friendly and had a great attitude. He diagnosed and fixed the issue quickly and provided information on regular maintenance to keep my garage doors in good shape. read more

My garage door had been stopping and going back up when it was supposed to be closing. Paige from #1 Garage Door fixed my problem. He was on time, knew what to do, and did the repair efficiently. He is also a very pleasant person and explained what was needed and why in clear terms. I would certainly call #1 again should the need arise. read more

Used this company through our home warranty company, Hunter came out didn't want to diagnose our existing garage door issues, just wanted us to upgrade to a new garage door opener "which wasn't covered by our home warranty Co." He suggested the Cambridge garage door opener "saying it was the best and quietest on the market" we looked it up online and it indeed said it was one of the best and quietest on the market, so we went ahead and upgraded to the Cambridge, after installation was completed Hunter mentioned "that it was a little loud" and he went on his way. We were promised an additional remote by Hunter "said he'd ship it to us" after a week we still hadn't gotten it so we called we were then told "my boss said no" Meanwhile the opener is still noisy so we decide to call and see what can be done about it, Hunter comes to our house "with another opener in his truck" but only tightens the chain and says he can't replace it with out his bosses approval but he will be back because it is too noisy, after a week with no call back we again call the office and are told the supervisor wasn't available for two weeks. Here we are another two weeks out and nothing from anyone! Terrible service! DO NOT USE THIS COMPANY read more

Jamie was clear and honest. He was efficient, only took an hour to get our garage door working again.

We had to have two separate services for two different issues. Dakota took the time to explain all the different options available to us as well as what was covered and not covered under our warranty. He got the door running again and it is working perfectly read more

My experience with Dakota was great. He looked everything over and explained to me what was wrong and what needed to be done. He came back quickly with the estimates and was just as quick and thorough with the repair. He was friendly and professional. I also appreciated the fact that he came all the way to Colorado from Georgia to help out after our initial technician was injured. I highly recommend this company and Dakota! read more