We used this company's service to clean our attic, we had a very bad mold and insulation issue…read more Pro-Green was very professional great service, kept us very informed of everything they were doing. Nate and Brian were very professional and neat while working. Did a very good job. Pro-Green was very reasonably priced. We definitely recommend Pro-Green and would use again!

Hi, As a result of the work that the team at Pro-Green accomplished, my house feels like a home…read moreagain. Within the course of a few days, they literally changed my life by very painstakingly sorting, organizing, deep cleaning, sanitizing and decluttering my basement and the first floor of my house. the results far surpassed my expectations. I highly recommend that you put them at the top of your list and confidently know that they will go above and beyond.

Highly recommend - Prompt, knowledgable, kind and with integrity! Mike at Bio-One came out the same…read moreday that I called with a concern about mice droppings in our attic. We have had an exterminator service on hire the past couple years to prevent mice that seem to like our garage and we were quoted upwards of $10k by them to clean out droppings in our attic. I called Bio-One for a second opinion on the clean up. Mike did a thorough evaluation (and climbed into our tiny attic opening!) and provided reassurance that it was not a major issue (barely anything there) and did not require professional management. He was so personable, knowledgable and kind and saved us thousands of dollars with his evaluation. If we ever have a true issue I will absolutely be reaching out to Bio-One again.

In May of 2024, I called Mike at Bio-One and he quickly set up an appointment to visit my home in…read moreWorcester, MA. A shed attached to my house, the crawl space above it and a finished room in my basement had an infestation of mice and squirrels and their urine and feces were causing dangerous odors and more. Mike is a smart, experienced and trained investigator so he was able to find the source of my problems and to provide a well-planned out solution to my critter problems. I highly recommend Mike and Bio-One to anyone who needs the right and affordable guy and the right business to provide advice and actions to resolve a wide variety of hazardous conditions. Gary R

I called in the owner about a previous biohazard cleaning, concerned about a lingering odor. Not…read moreonly was Bob reassuring, but during the time of the appointment, I was impressed with his concern for the industry in general , and maintaining a standard requiring certification. That's dedication.

From the owner: Clean Scene of New England offers biohazard remediation and crime scene cleaning. We also offer…read moreFentanyl and other drug remediation, hoarding and decluttering, gross filth and sewer back-ups. we service all of Rhode Island, central and eastern Mass and eastern CT. All of our techs are trained and certified by (ABRA) American bio-recovery Association with yearly updates. So if you need our services and want it done right the first time at a reasonable price, please give us a call. Thank You!

When I first contacted this company via email, I was very impressed by the prompt response and that…read moreJim scheduled an appointment for the following day before 11:30. At 9:22 am Jim texted to say that he would be there at 11 but called me by the wrong name, Danielle . I let him know who I was and he apologized saying he confused me with someone else . He texted back 7 minutes later to say he wouldn't be able to see me before 11:30 presumably because he gave "Danielle" my appointment. He could now see me between 1 and 3. I texted at 2:30 to ask for an ETA . He texted back to say it would be more like 3-4. I texted Jim at 5 to say that I didn't think he would completely blow me off and that he was inconsiderate.That was a lie because I knew early on in this exchange that I was being deprioritized as a new client.He responded to say he was sorry ( for the first time) and said he had a technician headed to my house but just called him to turn around and come back. His turn to lie. He never reached out when he knew they wouldn't get there between 3&4. He waited for me to text and then made up a story . I'm glad he's busy enough that he can blow people off without even a text .What he doesn't know about me is that I hire people for my entire neighborhood. We all have issues that need addressing. This company really disrespected me and wasted my time.

I reached out to Bio Pro Boston earlier this year to help me address a hoarding situation with an…read moreelderly family friend facing serious health challenges. Jim was always amazingly responsive and willing to meet with me and the friend several times to go over options for mitigating the situation. This preceded my contracting with his firm for work! Jim operates transparently with pricing and setting expectations before the work is undertaken. When the time came for the work, his team was professional and courteous. At all times the work was conducted with the goal of complete customers satisfaction. Bio Pro understands the emotional challenges hoarders have and operates with compassion when mitigating a property. Additionally, I must credit Bio Pro for educating me about disclosure rules, practices and the definitions unsafe conditions defined in the Uniform Inspection Checklist. If you have a person in your circle that's a hoarder, I want to you to know you can contact Bio Pro in confidence to explore options.

This company sent a guy out in the middle of the night for us when our pipe beneath our kitchen…read moresink burst this winter. We rent, but we rent from family so we were extra concerned about them doing a good job and taking care of our wood flooring just off the kitchen. The tile had been draining straight to the dining room and we didn't want the wood to warp. They dried it all out for us with a method I don't remember the name of but it was greatly appreciated. They worked with my aunt on the paperwork because she's the owner but they were great about making sure to coordinate timing with us.

Got a call a week ago from my parents neighbor that water was coming out of my parents garage. A…read morepipe had let go in the upper level and coming through the ceiling in the garage. My parents were away and I had to deal with this mess. Their insurance company referred us to Servpro and I can't believe how amazing they were and they handled everything for me from start to finish. It was reassuring as I live over 2 hours away. CJ did a great job communicating what needed to get done and how long everything would take. I was there this weekend and my parents and I were extremely pleased. It looked better than it did before. Awesome job everyone!! Would highly recommend.

Do not ever call ServPro of Providence for any help in cleaning, drying or restoring your house…read more The entire team is inept, incompetent, a waste of your time and money. Below is just a short summary of our initial engagement, I would have to write a novel to tell the entire saga. Before I go on, note that I've never dealt with my home flooding and figured ServPro would walk me through this process, be on my side and help me understand all steps as any good company with quality customer service would. They, unfortunately, took advantage of my naivety. Our basement flooded in July of this year. When I called to schedule some time for them to come out they were very helpful and scheduled me quickly. A guy named Ivan was scheduled to come to our house, review the damage and set up a plan. On the day he was supposed to arrive he was late but when he arrived he seemed somewhat knowledgeable about what was going to happen and scheduled their actual service for the following Monday which was only a few days away. He said he's send me a contract to sign via DocuSign before the actual work would begin. Monday morning rolls around, no contract has been sent. I texted Ivan he said don't worry about it "he trusts me" and it will be fine. When the team arrived on Monday they started work without a signed contract, however like I said, Ivan assured me this was fine. The team starts tearing up our floors and ripping out baseboards. After they tore out about a 5' section of baseboard and a 6' x 1' section of my flooring they stopped because they found tile they suspected to be asbestos under the flooring. Evidently, they need to test the tile before any more work can be done. In the meantime they left their drying equipment on while I waited for Ivan to come and take a piece of tile for testing. Ivan was supposed to come that day. He never did. He was supposed to come the next day, he never did. He finally came a few days later. It should be noted that anytime I texted he'd rarely respond and I couldn't leave a voice message as his mailbox was full. Then out of the blue I get a contract sent to me in my name that was already electronically signed for me. Yes, you read that right. Someone at ServPro signed the contract for me, on my signature line. I called ServPro and asked to speak with the manager. The receptionist asked what it was about I briefly told her so she took a message, evidently never told their GM and Ivan called apologizing profusely saying it was the wrong contract sent to me. In fact, it wasn't, the contract was in my name, my insurance claim number and my address. They ended up leaving their equipment at our house for well over a month. They never called to check on us, never called to check on their equipment. When I elevated my frustration to my insurance adjuster and the GM at ServPro nothing was done. When I was finally able to speak to Chris about the flooring issue and the hole they left he came out to look at it. He said they'd fix it, however, when I called a few days later he said he had no idea what I was talking about they don't do flooring, that was my responsibility. I swear it was like dealing with tweedle dee and tweedle dumb at this place. Long story short, they never should have even started tearing up my floor they should have only dried the basement. The asbestos testing is not covered by my flood insurance nor is tearing up the flooring. Thank goodness they found the tile, otherwise, they would have left my basement in ruins. In fact, it's now in worse condition than before the flooding. They aren't taking accountability whatsoever and have the audacity to bill me for a piss poor job. Their GM, Chris, sent us a $150 gift card to a restaurant as an apology. It's insulting and I hope that if anyone else ever has to deal with some sort of catastrophic damage to their home in the Providence area that they never work with this inept, incompetent team at ServPro. I plan on filing all the complaints I can on this company with BBB and seeing if I can take them to small claims court as I don't want a penny to go to them for leaving us worse off than before. Below is the spot in the floor they tore up. We had to remove part of our flooring in the closet to be able to cover up the spot and then you'll see the baseboards they completely ripped out.

I can't believe these people have any rating above 2 stars. They changed me top of the line prices…read morefor second rate work! They were taking so long to get started after we made the agreement for them to do the work that we had to hire a lawyer to help them hurry up and get started. After they got started they needed consistent monitoring to make sure they held up what they agreed to and we still ended up with second rate quality work. I will never hire these people again not even to repair a shed! Absolute charlatans!! Beware!

I had ServPro come out to do a lot of teardown after some water damage at my house. Jonathan was my…read moreproject manager. He was fantastic. Extremely responsive and helpful throughout the entire process. My onsite crew was Hector, Ismael, and Juan - and I highly recommend them as well! They were so professional and friendly. They did a great job and cleaned everything up beautifully afterwards. The entire process went very smoothly and I couldn't have been happier. 5 stars!

Great! With all the rain we had, I walked into a giant puddle in my basement. I called Marc at…read moreServpro and they came out assessed the situation. I scheduled a time for them to come back. Not only did they come back on time. They were clean and neat. They cleaned everything up like it never even happened. I would recommend these guys to anyone looking for help.

Daryl is as honest as they come. Used him for mold remediation and will absolutely be using him…read moreagain if needed. From scheduling with Denise, to the actual service itself, everything was great!

I can't say enough good things about Air Sciences! We are selling our house and the inspector…read morefound some mold. Some of the quotes we got to fix it were ridiculous! Daryl came in and took a look and gave us a fair and honest price. Much lower than the rest. He took the time to explain everything. I was so impressed with everyone who works there! I HIGHLY recommend them for any issues with mold remediation/decontamination. He also has a program where he gives back to the community. First class company!! I'd give them 6 stars if I could! Pattie M