We had a minor cabinet issue with our kitchen cabinets. The owner reached out immediately and when…read moreI got back to him he not only found the time to come over to check out our request, but fix and repair the cabinet as requested. Birch Restoration will be at the top of my lists for small projects that I don't have time or expertise to do in the future!

We hired Kurt to finish our basement and are thrilled with the outcome! Throughout the project he…read morewas responsive, patient, and very thorough. He also repaired some baseboards in our living/dining areas that were damaged when another company replaced our floors. This job was finished quickly and with great attention to detail. Highly recommend working with Kurt for projects both large and small!

We checked as many out as many roofers as we could before selecting Installers Now…read more One roofer wanted wanted $25,000 Leon's was busy through the end of July. Another one was $20,000 One was $14,000 but I didn't like the guy Finally, we settled on Installers Now, LLC for $13,950 for the complete roof. Extra things come up on the job, like broken gutters and the installation of a bathroom rooftop exhaust fan. Only $800 for the 5 different extras. The boss and owner. Benjamin Mancillas was wonderful to work with!!! On-time and very polite on my exhaustive questions about the job Excellent warranty on their work. They showed up yesterday and did the whole job in one day, and it was beautifully done. Very, very good cleanup!! I mowed the lawn today and did not see, one rooftop piece or roof nail. I am very,very happy with the work!! Thanks everyone for your help, I thought you might find it interesting, the final result. Frank and Sheila 5117 Comanche Way

Benjamin worked with me from start to finish. He stopped over and answered all my questions…read morethoroughly. I had other inquiries regarding related issues and he helped me identify other work that should be done in conjunction with a roof replacement. I had him compete with three other companies nonetheless. He made every effort to win the contract but he wasn't pushy and only replied when I initiated contact first. I felt like I was dealing with a neighbor, not a salesperson. It was a tough decision but his personal touch closed the deal. When the day came to do the work, the crew was onsite right away and went straight to work. They were not disruptive and got the job done in less than one day. They didn't damage my lawn with their equipment and they checked multiple times that they cleaned up properly and didn't miss anything. They are a local company that I highly recommend.

We had hired this company and spoken with Sam Ward the VP of sales. Before sale he was kind,…read moreafter he was condescending and ignored the two seperate inspection results. The company rescheduled with less than 24 hours notice on three seperate occasions and did not apologize. Left open an outdoor outlet oncovered in rain, did not reconnect air conditioner. Workers who came were nice but appeared to hurry job because of upcoming birth of contractor's child. Really bad result and very unhappy.

Nothing but trouble with this company. Ordered 9/9/2025. It is now 1/13/2025. Workers came 3 days…read morein Nov. They failed to install kick plate at back door, and failed to install master blocks around one electrical outlet and doorbell (so cannot use). Kick plate was later installed, but not master blocks, even though they have sent people out several times (and once told me it had been done--I was sick and unable to check). The worst thing is that the color is not as shown on the manufacturer's website ( Cedar Knolls, "Cactus"). It is grey, not green. It also does not match the mock-up Infinity sent me via email so I could see what it looked like on my house. They did not have a siding sample on their wall when I went to pay my deposit (they had lots of others). The house looks terrible. They have sent different people out to look at the color on at least 4 occasions. They say it doesn't matter what the color looks like on the website or mock-up, the one the put on is called 'Cactus'. Today they came out and then called to tell me they were going to put a Lien on the house if I didn't pay the balance--and the job is not even finished! My husband and I are both vets and disabled and in our 70s (one of their big selling points was they "love" veterans). They told me Norandex would take $500 off the balance, or put up some kind of contrasting color on part of the front of the house--I can't even imagine how awful that would look! All I want is the green shown on the website and in the mock-up. This was a very expensive project for us. $500 would not make up for ruining the exterior of our house. EDIT: As soon as this Yelp review posted, ai got a phone call from Infinity saying a man 2ould be out right away to installl the blocks on the back wall and the doorbell. He installed only the block on the back wall. I have posted labeled photos from the Norandex website, the mock-up, and the actual siding. As I said, zi asked to see a sample of the siding when I dropped off my deposit, but they said they did not have one We had gotten 5 estimates and I had looked at dozen of swatches. No one be expected to keep them all straight. As to seeing it in different conditions, over the course of their several visits they saw it in sun and shadow. As to Norandex's offer of the batten stuff, I was never shown an example of even what that is, but i only want horizontal siding, as I ordered. I am not opposed to paying for satisfactory work, but we have not reached that stage yet. I am just very sick of being jerked around by them. If they or Norandex came up with a reasonable offer, I would consider it. $500 off a major project is a joke. Our house has depreciated more than that due to the horrible siding color. At the very least, both companies misrepresented the colors they are selling. Most companies want to do right by their customers because it takes at least 3 new customers to make up for one lost one.

Dont let this company in ur door! The sales pitch lady stayed for four hours. I started telling…read morethem to wrap it up after an hour and a half. I told them I had to go get my dog and it would cost me $100 if I was late. She stayed 20 min after the time I told her. I asked her to finish multiple times. I was not indirect. I was blunt and overt and she still stayed. I feel this company would pressure elderly people into their $22k showers. (Not even my whole bathroom. Just a shower !) please don't let anyone u love invite them into your home.

Everything from the time we called to arrange a visit for an estimate to the first time we were…read moreable to use the new shower was fantastic! Professional people, pricing, value, products and workmanship all get a 10 out of 10. They were so impressive on our initial visit, that we ended up buying that night and cancelled our remaining appointments with 4 other companies. Thank you, Larry Johnson and Nancy.

Last night we had the true test of our new door and windows. South Central Wisconsin was hit with…read moresevere thunderstorms. The rain just poured for a good 20 minutes or so. Not only did it rain hard but very strong winds blew directly into our new door and windows. With our old windows and doors, we would have been on hands and knees with towels and mops sopping buckets of water from our wood floors. This time we stayed absolutely dry. I was actually surprised we didn't get a even little leakage due to the intensity of the wind and volume of rain we had last night but, no, not a single drop. Can't say enough good about Thebco. You won't go wrong selecting them to replace your windows and doors.

In the late summer of 2023, I had our three slider windows replaced. Due to our condo regulations,…read moreThebco is the only approved company to do that work. Last fall, I reported that I felt they weren't working properly. When their service technician came out, I was told that the sashes were a quarter of an inch shorter than they should have been. He ordered new sashes. When they arrived, he installed them in two windows but in the third the latches didn't line up. He told me that he would order new ones and install the latches himself. On January 19th, one of the windows that was replaced in the master bedroom had a seal failure and there was ice in the bedroom, which I let Thebco know about. On May 20th, the service technician brought only one sash with the wrong latches. I called Thebco in early July and received an email apologizing blaming the manufacturer for the delay. I called again on July 17th and haven't received a response. Was Canadian wild fire smoke getting into our bedroom, and did I have increased utility costs with windows that may not be operating at 100%? Is this what you would consider good customer service?

We had the pleasure of working with Waunakee Remodeling to finish our basement. They were pleasant…read moreto work with from start to finish. They gave us a base estimate and then offered some options for upgrades. They answered all of our questions and gave helpful suggestions where we had no clue. The timeline they gave was spot on. They deeply care about the quality of work they do and went to above and beyond to make sure we were happy with the job they did. I highly recommend them and would use them again!

Apparently, my $40,000 job wasn't big enough to warrant much attention. They certainly took their…read moretime. If workers showed up at all, it was late in the day on a Friday. Took well over 2 months to complete. Communication was terrible. My main contact person never returned calls, and was generally unresponsive. I do not recommend.

We had them install a patio door for us. Everything they did was on time and as described. When…read morethey arrived to do the estimate they advised us on the model door that would serve all our needs and be the best value. The installation itself was done in under two hours and the staff left the site cleaner than when they arrived.

It was great working with Joe, Dan, and team. I had a few of our worst windows replaced, along…read morewith a patio door. Not only were they the best price in town, but the service was excellent. Even post installation when I had some questions. They were able to work around the old aluminum siding still on this house without damaging it. They cleaned up well afterwards, inside and out. I would recommend and use again.

We were looking to have some very dated floor to ceiling mirrors on a wall in our living room…read moreremoved. We contacted at least five different glass places - most never even responded. Martin contacted us with a reasonable quote. We liked the price and the fact that they were in the neighborhood too so we hired them to remove the 12' by 9' wall of mirrors. The two friendly workers were prompt and super efficient. They were able to remove the four large mirrors without even a crack in them and did it all in 30 minutes. That includes hauling them out of our place and into their truck so we didn't have to dispose of them. All of this for a good price (much less then the other quote we got). I know if I tried this myself I would have shattered glass all over the place and I would have been paying for an emergency room visit! Martin Glass was well worth it!

UPDATE: The owner emailed me the next morning. She is reviewing how repairs get tracked and helping…read morewith the customer service training for the new office staff, and she wrote, "The fault lies with Martin Glass, not you. Please accept my sincere apology. You are heard and believed." That was all I was after. I am leaving the review up because the visit happened, and I am adding this because the ownership answered and is doing something about it. --- Unfortunately, I can't leave 0 stars. My partner dropped off four window screens to be rescreened. On the first visit, the woman at the counter noticed the tension springs were missing from most of them and asked Sam, the manager, what to do. His answer was "well, if she's accurate, then we need to order some more, and it'll be a week." I hadn't been doubted about anything yet, and I was already being doubted. Two weeks passed with no contact, so I called and drove over. Sam told me they had texted and called. I received neither. The only reason I was standing there is that I called them. He then told me I had brought in three screens, not four. I told him it was four. He would not go look again. He told me I was trespassing, told me to leave, and said he was calling the police, and he started dialing. He stood there dialing for four or five minutes and never completed a call. While he was pretending to dial, I told him how it looked from where I was standing: he had decided I was wrong because I'm a woman, and he was keeping my property over it. He went back to pretending to dial. I finally asked the woman at the counter if she would please check one more time. She went back, said "oh, hold on," and my fourth screen was exactly where it should have been. The three large ones had been grouped together and the small one set off by itself. Their own filing was the whole mystery. I left with all four screens and no apology. The one star is not for her. She was the only person in that building who was willing to go look. A busy counter miscounts sometimes. That is not what this review is about. This is about a manager who would rather accuse a paying customer of lying, and fake-dial the police for five minutes, than ask his own employee to look one more time. If you use this shop anyway, photograph what you drop off with the full count in the frame, label each piece, and get the count written on your ticket.

I really wanted to like this company, as my mother-in-law has used them in the past, and had…read morenothing but good things to say about their services. My spouse and I scheduled a consultation and while the sales rep who came was moderately pushy, we ultimately decided to purchase six new windows. I had to reschedule once due to my spouse having Covid, additionally the instillation needed to be rescheduled again due to an inclement snowstorm, and the installers feeling unsafe (which I was fully supportive of, I did not want anyone getting hurt). The problem lies with communication. Our sales rep was supposed to be our "point of contact", however he has been extremely unhelpful, even going as far as reading and choosing to not reply to messages that were sent about the weather on the 2nd installation date; I tried to inform the sales rep it was unsafe for the installers to come due to a recent snow storm, and yet they showed up anyway - which was not their fault, they had not been informed. Additionally we have vaulted ceilings, which would typically not be a problem for instillation, if the proper pictures were taken and sent to the installers. Our sales rep did not take appropriate pictures, and did not send a proper description of the project to the installers, so they were unaware they needed a lift to access the windows. Currently the windows are being installed, and lo-andbehold the installers come without a lift saying they were unaware a lift was needed - which is not their fault, it should have been communicated to them... If you like good windows at a decent price, but don't mind poor communication, this is the company for you. *I will say the customer service over the phone has been great and the installers have been nothing but friendly - but I did have to shampoo the rugs after they left.

Do yourself a favor and stay away from this company!! We had our complete house installed with…read moreFeldco windows in 2018. The trim piece under our picture window is 8 feet long and it is just held there by chalk. It broke loose once and they came and recaulked it in place. Now it is falling off again, allowing water to get behind our siding. Called 2 months ago, then called 2 more times to get a call back. They finally called and said for $200 they would recaulk it in place. It is to long and heavy for caulk to hold it. When the wind is out of the south our curtains move. You can tell there is no insulation in there. The traffic noise is very loud compared to our old windows. Bottom line is Bad Company with cheap quality products and piss poor service!!!!!