I was actually truly impressed by their respect, professionalism, and hard work. Pricing was fair in my perspective if you factor in labor (two guys), truck and insurance fees they pay, gasoline prices they pay, and recycling fees they pay for the item I got removed. I appreciate that they were so responsive and great at coordinating a pickup time. They came the same day that I called to make an appointment, but needed to return the next day to finish the job due to my own fault of not having the side gate key. They arrived at the time we had discussed, and removed the item promptly. I would highly recommend them, and would use them for other services to pick up junk in the future. Thank you for getting rid of my junk that was such an eyesore! read more

Jamal and Ricky were great. They showed up on time, in uniform and quickly cleared my items. I'll be using the service in the future.

Not at all a good experience. Lost me forever Got Junk! An appointment scheduled a week ahead for pick up was not honored. On the scheduled day, I received a call informing me that the truck was running approximately 90 minutes behind schedule. Shortly after, another call came in stating they would be delayed by a few hours. Keep in mind, the designated pick-up time was between 12 and 2 pm. Then, at 5:45 PM, another call arrived, this time stating, "We're in Escondido." Seriously?! It's unacceptable to set an appointment that cannot be kept. I don't mind being informed that a truck is running late. What I do mind is the BS. We waited around for that damn 1-800-Got-Junk franchise all day. What a huge waste of time. If you reside in Murrieta or the surrounding area, I recommend bypassing the 1-800-Got-Junk franchise and opting for a local service. After ending my conversation with 1-800-Got-Junk for the final time, I contacted a local company: Junk Removal Heroes at https://www.junkremovalheroes.com/locations/murrieta The junk was cleared within 12 hours. Thank you, Junk Removal Heroes! read more

Mike G. and Tim were INCREDIBLE! i selected a timeslot from noon up to 2 o'clock in the afternoon. However, I was contacted at about 11 AM saying they were coming a little bit later than my timeslot and asked if that was okay. Luckily, I was available for the day and said it was no problem. They contact me again at around 1 o'clock stating their arrival would not be until 4:30 and 5:30 PM. I said that was still not a problem as long as I was able to get rid of my couch and nightstand today. Upon arrival, i gave Mike and Tim waters because i knew they had a lot to load today considering the appointment i made was pushed back. the gentleman said they felt guilty and wanted to give me a discount. i was originally going to be charged $149.99 but ended up paying $120 for my items to be taken. i am extremely grateful for these men. moving out of state is so stressful and they made my day a lot better with their kindness and generosity. i hope Mike G and Tim get the acknowledgement and appraisal they deserve for going above and beyond for me today. if you two gentlemen see this, i hope you know how thankful i am and be safe out there! ... and stay hydrated lol read more

1-800-GOT-JUNK? Irvine - these were the items i needed removed. thank you tim & mike g. !! - Junk Removal & Hauling Near Me - Murrieta, California

This was the first time I've used 1-800-Got-Junk and I have to say, I'm so impressed with the service I received. I'm extremely happy with the pricing, the promptness, and especially the quality of service. Michael and his co-worker were extremely polite and made sure to explain the whole process before I signed the dotted line. Earlier in the day, Michael called to introduce himself and to share his ETA. He asked what my schedule was like just to ensure that they had plenty of time to make the appt. Michael answered all of my questions. He was so nice. It is pouring rain today and they were just as pleasant as they can be. Now I'm trying to look for mode junk so I can use their service again! Thank you! I will be recommending your services to all my family and friends! read more

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0 stars, not 1, but had to put it to complete review. Was quoted $499. to remove old spa. Came last week & couldn't take it, needed "more help". Came this week. When I went to pay the young man told me it was $160. per hour for labor, they were here for 1.5 hours. An additional $240. I was NEVER informed of labor charges. I told him this & he argued with me that he had informed me the previous week. He did NOT, this is not something I would have forgotten. When I gave him my credit card it asks for a tip. I didn't tip. His reply was "glad you appreciate all our hard work"! I told him "you didn't tell me of the extra charges, so you don't get a tip"! Will NEVER hire this company again. Untruthful about prices & disrespectful employees to their customers! read more

No complaints at all. Prompt service - called ahead - terrific attitude very friendly - good price - and fast! There's no doubt in my mind I'll use them again. John and I can't remember the other guys name were great. You won't be disappointed with their service! read more

I called 1-800-GOTJUNK at 9am, and within 3 hours John W and Mike M arrived at my property. They were prompt and professional, and hauled off all my junk within the hour! The rates are very reasonable, and they both gladly take care of all the heavy lifting! They even swept out my back patio after everything was hauled out. I am completely satisfied with John W and Mike Mand will gladly call 1-800-GOTJUNK again! read more

Spencer and James were fantastic! They made sure to let us know throughout the day as to an ETA to our house. We had a bunch of stuff to get rid of: boxes, plastic totes, wood, exercise equipment from 1990, dressers from IKEA, crumbling bedside tables, and an old couch. These guys got everything out and into the truck in two hours. They were very kind, and made sure we were totally satisfied with the services. We 100% are satisfied! Highly recommended 1-800 Got Junk to get rid of all your crap! Update: We had to have the guys come back and haul more crap away. Empty boxes, a broken bookshelf, and just plain JUNK. Spencer and Mike were our guys for today, and they were amazing! They were in and out of our house super quick, and as before, incredibly kind and friendly. They let us know when they were on their way, and before we knew it, they were arriving and ready to put stuff in the truck. We highly recommend 1-800 Got Junk! read more

Today was my second pickup with 1800 got junk. I scheduled the appointment online and Michael G. called ahead to confirm arrival (within the specified window). Pricing was clear and up front and all my items were hauled away quickly and safely. Michael was wearing a face covering and followed public health guidance for COVID prevention. I love that 1800 got junk takes away the stress of figuring out what to do with items you no longer need. Excellent service and will use this company again! read more

Terrible service. Never showed for an appointment after 3 calls in from me. Took half day off work. What a waste!!!

I called 1-800-Junk after having used them I'm the past with two other moves. Let's just say this time time was the best experience I've had! John W. And Mike M arrived on time and also kept me informed before arrival to let me know their time line. They were polite, friendly and very welcoming. They explained everything up front, Gabe me an estimate and removed everything in a timely -and efficient manner. They even swept out my garage when they finished!!!! Talk about Ritz Carlton top of the line service. Definitely will use them again!!! Amazing service!!! read more

Great service! John W and Mark M were polite, fast, and professional. I would highly recommend! read more

Unreliable during a difficult time. A recent death in the family forced a much needed house and garage clean out. Called 1-800-got-junk to give us a hand with the process. Day of the clean out they called to reschedule 3 times. Once they showed up they were great, attentive, helpful and got as much as they could done considering it was already after 6pm. Before they left we scheduled them to return again for the next day to finish up. Here we are, the next day. They've already pushed back their arrival time once and are at this moment late for the rescheduled time. We called Junk Removal Heroes this morning needing an alternative source. Jay was great. He showed up by himself within 90 min of calling him and he kicked butt. Jay hauled away a huge trailer (bigger than the 1-800-got-junk trailer) and charged us $200 less than they did. We're going to keep today's appt with 1-800-got-junk, if they ever show up but be sure that we'll be contacting Jay at Junk Removal Heroes with any further needs in the future. I don't understand how the other company got to be "North America's largest junk removal company with this kind of service. Update! We just called 1-800-got-junk to see when they're coming and they told us they couldn't come till tomorrow now. We had to go looking for them. We canceled the whole thing and will not be reaching out to them again. Horrible customer service. read more

Fast got a same day appointment they were willing to let me know they were on a job and what time they'd be able to be around once they found out the quantity of stuff I needed taken so they could have enough room in their truck to accommodate for all my stuff I needed hauled. Great guys! read more

On time with 2 phone calls prior to arrival for updated ETA. Courteous, offered to move patio furniture back in place after completing removal of old spa. Great team. read more

I've used Got Junk b/f.....These guys are great. Professional, prompt on time. Courtesy on the phone and will give you a text message when they're on their way. Andrew & Rey came out this time. Nice young men and they worked with me and did and excellent job. I highly recommend them, it's cheaper than using local waste service. read more

1-800-GOT-JUNK? Irvine - Junk Removal & Hauling Near Me - Murrieta, California

Used these guys when I needed to rid of a mattress + boxspring in one day. I flubbed up my pickup address on the website and they called me shortly after to get that sorted (I put in a riverside county city, typo'd an orange county zip code, and my phone so happens to have a san diego county area code). So they definitely stay in top of their website reservations. They kept me updated on their arrival window (it was initially 2:30-4:40pm) and any changes that came up. And changes did come up because the previous job turned out to a bigger job than they were told. They finally made it to my place at 8pm (which sounds bad but they kept me informed of their arrival window and would always ask if it was okay-- and it was, for me) and were in and out in a matter of minutes. Their website lists their prices up front without you having to call or get an estimate when the truck shows up so I knew what I was getting into for my straightforward job (mattress + boxspring combo was 169). I don't know much about the junk hauling economy but I guess that's standard pricing. If I didn't need to get this stuff out immediately I probably would've been better off buying a handsaw and cutting everything to pieces to throw in the regular dumpster, but unfortunately I didn't have the time for goofing around and for that these guys worked great. read more

They took all my Christmas money today:( I had no idea they would charge me $250 to pick up a couch, chair, tv all on the ground floor. I have never felt so ripped off, Seniors beware! I didn't have the luxury of shopping for a better price. Beware there are other services out there at much more reasonable prices. I fell victim to their advertising, now my husband wants to kill me! Ripoff alert!!!!!!!!!! Wonder if in the interest of saving my marriage & Christmas they would bring my stuff back & return my $$$. read more

I didn't know what to expect at first as I had never used a service like this. All I can say is WOW. Garry and Broc (I apologize if the name is wrong but I am reading it off the receipt) were awesome. These guys are OBVIOUSLY customer service specialists. Because of them I will use the Murrieta branch of 1-800-GOT-JUNK ever time I find it necessary, and I live in Irvine. In fact, every person from the Murrieta office that I have spoken to is remarkably polite but Garry and Broc are all stars. They were polite, friendly, fast, and professional. I will request them specifically for my next move and/or junk removal need. read more

I had a very poor experience with 1800gotjunk on August 2. First of all, they were two hours late. I was scheduled between 1:00 and 3:00. They called and told me that they would arrive toward the end of the scheduled time, close to 3:00. I got a call at about 2:45 telling me that they were running late and would be to my place between 4:15 and 4:30. At 4:40 I called to ask where they were and they said they were almost there. They arrived at 5:00 I showed him the stuff I wanted to have removed. He said "Well, you really don't have very much - and we do have a minimum." - so I'm thinking great, shouldn't be too bad. He then quoted me a price for half a truck load! I told him that it was too much, and how about just part of the load? He then reduced the price by $100. So, buyer beware - they try to gouge you with the first price they give you. Don't accept it! (or better yet, find another junk person to haul your stuff away.) After I paid them and they left, I went out to the shed and found that they had left some stuff behind! Also, they did not clean up the area as advertised. I sent an email to Customer Service outlining my issues and the next day I had a phone message regarding the problems. I called back and left a message - with a better phone number to contact me during the day. To date I have not heard back from that person. I then did their on-line ratings which prompted an email back to me stating that they would call me within one business day. I have not heard from them either. I had another email telling me that someone would call me by September 10th. Still have not heard from anyone. All in all, not worth it. They don't appear to care about customer service at all. read more

These guys were great! Salvation Army wouldn't take my old couch and I was panicked because I had a new one coming the next day. I had left work to get this done, etc. So I searched online, found these guys, made a same day appointment and they were awesome. I didn't really want to pay to get rid of a couch but this was the best option in my situation, and I hear it's quite common. Cody, Kody, and Stephen...very professional and friendly. Would definitely use them again! read more

They stayed in contact with me through out the day on the time. They showed up and made quick work of a pile of stuff in my garage that took me several weeks, and the price was great for the amount of stuff we had. read more

They have been out to haul my junk way on two occasions now, a couple years apart. My first experience with this company was great. Associates had me simply point out the items I need taken and they did all the work and even brought their own brooms and picked up any mess left under/around my junk. My second call was booked online for the following day. This made scheduling exceedingly simple. I did have an issue with one aspect of service, however, I was kindly provided with managements contact information and was promptly and graciously provided with excellent service. GotJunk associates are pleasant, efficient, and professional. read more

Had two cabinets and a few other items to be disposed of and the two workers were polite and got the job done efficiently & effectively. The only issue I have is the price for this service seemed rather high for the items disposed of, however since the cabinets were upstairs it was something I couldn't do myself. Due to the pricing I would have to think twice before using this company again. read more

These guys were worth every penny!! We had to demolish a structure in our backyard and didn't know how we would haul it all away. We remembered the 1-800-GOT-JUNK commercials on the radio, called them and had an appointment set up for the next weekend. Broc and Matt aka MC came out and we could not believe how fast they worked. They were professional, poliet, courteous and awesome workers. Watching how fast these guys worked, I only wished they could of helped us demo! ;-) The icing on the cake was when I learned that they also cleaned and swept everything up as well. The backyard looked as if there was never a disaster there to begin with. We could not have been more happier with the work these guys did. Highly highly recommend them. Thank you Broc and MC!!! -Erik and Melissa read more

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Needed a large corner desk group removed from my small office space. It was 6 pieces of solid oak....very heavy and bulky. JOSE and JAMIEL were my crew. They called me 3 times providing arrival updates. Both men were professional, polite, and very helpful. The cost to remove.the desk was a bit pricey ( $415), but I give them high marks for getting it done quickly and efficiently. I will use them again, and JOSE and JAMIEL are great representatives of the company read more

Grant and Josh were awesome. They were courteous, hard-working and very efficient. I would highly recommend them and this company because we had a wonderful and reasonably priced experience. What a relief to remove all the old stuff from my late mom's garage!!! read more

We recently hired 800-Got-Junk to remove items from our property in Temecula and we are totally thrilled with their services. They showed up on time and gave us a price and started to load their truck which didn't take to long. I sell real estate in the area and I highly recommend 800-Got-Junk to anyone needing debris removed as they are priced competitively and are neat and tidy. Well mannered employees also. I will always encourage my clients to call Got Junk first. read more

Terrible. I had an appointment for them to arrive between 9:00 and 11:00. Driver called me and doesn't know when he will be here, and then yelled at me because I got upset. Hope he shows up. NEVER AGAIN WILL I CONSIDER THIS COMPANY. read more

I had these guys remove my mattress from my home. their positive attitude while doing a hard job is huge plus for me as a customer. Shannon and Dalene honestly deserve a raise or something. They went above and beyond for my needs. They were right on schedule and honestly deserve a raise or something! Thank you Dalene and Shannon. This company is a 5 star service. read more

Awesome job! Professional, courteous and quick! Did and Tim were very nice and I appreciate the help!

These guys are great! Very professional, fast, and effective. They came right away and removed some old gym equipment that was taking up a bunch of space. The prices were very affordable and they came within a couple hours of booking! They also deliver great service as they cleaned up the area after hauling away the junk! I highly recommend them! read more

Garry and Matt were great!! this was the first time I use 1-800-Got-Junk, I called to get a quote, and they(call center) told me a price (which is not suppose to) But Garry & Matt still give me the price they(call center) gave me. They came on time and took my 2 couches (loveseat & 3 people couch). it only took them 10 min or so. SO EASY AND FAST!!! read more

I needed to get rid of some old sofas so i booked the last time slot of the day. They kindly came in, we negotiated a price and they hauled the old couches away. I could'nt be happier. read more

This is a fantastic company!!! Kyle is great and Daniel and Travis were the best! They communicated with me, were on time and I will recommend your services to everyone who needs to get rid of something. Thank you so much and I look forward to use your services again in the near future. Stay safe out there. Gayle from Orange. read more

My fiancé and I needed to have a couple couches and coffee tables taken so we could have room for our new ones. These guys came in to do an estimate and we were able to get a good deal on it. We were booked for between 2-4 but they realized the people before us had more stuff than anticipated, so they called and asked if we could have the items picked up later. I said sure because things happen. Although, it was only a little after four when they arrived and boy, were they quick, friendly, and professional. Thanks Matt and Sal for your help! You helped make a stressful situation a painless and breezy one! I highly recommend 1-800-got-junk and would not hesitate to use them again! read more

Spencer was on time and pick up all of our junk. He was to lift our old marble bathroom sink counter top. He was quick at getting the job completed. Great Job!! read more

Just spoke with an extremely rude, condescending woman on the phone (for the Anaheim area branch-call center). She was such a smart ass, uneducated loud mouth! They are overpriced. Wanted almost $200 to come pick up a piece of metal equipment that my company is junking. Got it done for $35 with another company who was extremely nice and professional. Like night and day between the two. Don't hire 1800 got junk...it's more like 1-800-Horrible-Overpriced-Rude-Service. read more

WAY overpriced!!!!!!! $247 to take my 2 piece sectional. Very disappointed. Nice guys but too much to take away one sectional.