I have never in my life experienced such a disastrous medical experience than the one I've been subjected to by Acorn Vet. Five weeks ago I brought my 1 year old dog in to check out a hard lump next to her spine. The doctor (who was very kind and knowledgeable) recommended a biopsy of the lump, and warned that he had recently seen a case in which a highly aggressive cancer was removed from a young dog. He assured me that we should have the results in 10-14 days. I have since called Acorn Vet no fewer than 8 times to get the results of that biopsy. After multiple inquiries, I was told that one of the samples was lost in the mail, but assured that the other half of the lump would be sent to the lab by urgent request, and that I would definitely have results in one week. That was 12 days ago, and since then I have been given the complete run around by a staff who keeps telling me they will call me back, but fails to do so. I am worried sick about my dog and whether she does in fact have an aggressive cancer, in which case we've wasted precious weeks waiting for a completely incompetent office to get back to me. We are now in a situation in which we have no choice but to wait to see IF we ever get the results, as we no longer even have the lump sample to be tested by another vet clinic.
The doctors at Acorn Vet seem just fine but if they ever recommend a biopsy, please be cautioned that results may take far longer than they quote you, and the staff will treat you like an annoyance. read more
