This bank is horrible . I have spent over 3 months trying to get access to my account via online. I have even flown to Hong Kong , sent in countless forms trying to get access to online banking. The security device that was sent does not work , then one sends in another form. That was told my signature does not match. This procedure was repeated 3 times over the last few months. When I was in Hong Kong I begged them to allow me to complete the procedure there so there would be no mistake. I was told no , upon return to Hawaii they sent me another security device which did not work again. I sent in another form and again they said my signature did not match even though I made the exact signature on my passport and made when I made the change. Its almost a cruel joke, Dealing with robots and complete idiots. Every bank I know of has ways to verify an identity except this one which is reasonable. So I now have to send in yet another form with the same thing i am sure it will be "not same signature". read more