I really like Dr Gellner I find her skilled, relational and effective in her overall eye exam and evaulations. She helps me understand what is going on with my eyes.And I appreciate that a lot. read more

Dr. Gellner is an awesome optometrist! Being new to the area, I was looking for a new optometrist, and I was able to get a new patient appointment about one month out. Not bad at all. I really liked Dr. Gellner as she spent plenty of time with me to cover everything very thoroughly, especially as I had just had cataract surgery and needed a follow-up exam for my eye and new glasses as well. I got a new pair of frames & lenses and the staff was very friendly & helpful with picking out my new glasses, calling me right when they arrived, etc. Highly recommended! read more

She is kind, courteous, professional and very accurate in her optical assessments. She does what she can to accommodate emergencies quickly. I have been able to get video appointments for things like severe pink eye and she immediately called in the prescriptions. This was very convenient when neither of us had an opening for an appointment. read more

I've been to three other optometrists in Arcata/Eureka and Dr. Gellner is by far the best! Dr. Gellner if polite, professional, and efficient. The office staff are very friendly and helpful. Unlike some other places, this is a small office. Only Dr. Gellner practices from this location and she takes her time with each patient. All of my appointments have started within 5 minutes of the scheduled time. read more

Zuzana R Gellner, OD - Optometrists Near Me - Eureka, California

I had a very positive experience with Dr. Gellner and her office. They are very warm, welcoming, and professional. I actually enjoyed the exam. Dr. Gellner is efficient and clear and a pleasure to be with. I also appreciated that they were quite happy to use my old frames for my new prescription (after establishing that they were in suitably good condition). read more

I have been a patient of Dr. Gellner for several years and feel fortunate. The previous OD I had gone to had a flashy office and was always pushing some new technologies on me. Dr. Gellner is a totally old-school, hands-on kind of doctor. You get a thorough eye exam without any unnecessary bells and whistles. I trust her completely. read more

She was the most thorough and informative OD I've ever seen. She gave me an understanding of some other issues that can be the underlying causes of my eye redness and the possible treatments that might help resolved alit, which I did and it worked. No other MD had come up with these solutions, for years! She's a good OD. read more

Doctor is courteous and thorough plus you can walk out with your glass prescription with no sale pitch on the products they supply.

One of the best optometrists that i've been to and I've been going to eye doctors for 17 years. The office and equipment is extremely clean. My exam was extremely thorough. Also - this was the first time I could tell a clear difference between the 1 and 2 lens questions! She will most likely want to dialate your eyes. Dr. Gellner uses eye drops for I am done with contacts because my eyes are so dry. She suggested taking Omega supplements and preservative free eye drops to help the irritation. I also asked her about macular degenerative disorder and how to prevent it. She was very friendly and helpful. There are only a few options for glasses in her office. She does not try to sell you on getting glasses there. If you're going to buy glasses online - make sure to ask her to measure your pupillary distance. The exam was expensive ($95), but well worth it. I left feeling well taken care of and that my RX will be correct. read more

I recently tried to get new glasses from this office. Everything was good until the RX was incorrect by a long shot. Dr. Gellner was trying to figure out the problem. However, that didn't occur. 1. An employee, S, bookkeeper (?) told me I owed money I have a receipt for. She told me, "No, you never paid," at least 4 times. Then S told me if I had bothered to answer my phone, I would have known that she found that receipt. I told her that I have a real interest in getting my new glasses, but my phone log shows no calls or messages. "Yes, they do." Hmmmm. I asked her what number she called and she would not repeat my number back to me just in case it was wrong. I don't know who she called, but it was not me. 2. I also gave another employee, R, $30 dollars for an additional payment they said I owed. I did not question it. This happens. When I asked R (the person I gave it to) if she remembered, she said pleasantly, "Yes, I do remember actually." S broke into the phone conversation with R, and said that I never paid and "R really didn't remember and was just trying to be nice." What??? Then S said I still owed $179 but during the conversation changed it to $79. 3. S told me she recorded our conversations. I asked her if that was office policy. She did not answer. Well, it was never recorded. She finally said she "recorded" my conversation because she jotted things down on paper. That's not recording a conversation!! She said it was. 4. I've never had an optometrist need to call another optometrist for information on an old RX. S told me that I had incorrectly given Dr. Gellner's fax number to my former doctor and said I was the reason for the problems. I asked if it were possible that I gave the correct number and my former doctor's office miswrote it? No, S said it was my error. Really? And she knows this how? BTW, when S originally gave me the fax number, I repeated it back to her because it was important to get it correct. 5. I wanted to make an appointment to speak to Dr. Gellner, but she would not do this. She said she would make an appointment with her and I didn't want to talk to her any more. Dr. Gellner and I could have salvaged this but that was not the case. 6. I then decided that this place is not a safe environment and told her that I wanted to cut affiliation with this office, as it was going to be another 2 weeks wait ("maybe" is what S said) and quite frankly I had lost faith that they would get it right. I asked her how long it would be until I received my money and she said she was busy and I was not her only concern. I told her that this was rude because isn't busy what a business wants? She then did the expected...she said I was rude. 7. I called back 48 hours later and asked what progress had been made. S said she mailed me a letter and when I asked her what the letter said, S said "You can just wait to find out" and hung up on me. I called back and Dr. Gellner answered and told me I had not paid but she "would give me the money even though I had not paid it." Moral to the story...this could be a nice office until something goes wrong and S takes over. I cannot believe that S told Dr. Gellner what she had ACTUALLY said to me, because Dr. Gellner was curt and rude to me from the moment she answered. ***R was never rude to me (at least that I know of). She always treated me politely and professionally. I would definitely advise going to another office. Definitely. read more

First thing I should mention is that Dr Gellner does accept MediCal, which I found out isn't always the case with optometrists in Humboldt. I used to get my eye exams at Costco, but when I called them in mid July they said the resident optometrist no longer worked there, so I had to find somewhere new. When I called Dr Gellner's office I was told I would need to show up in person to make an appointment so they could see my insurance card, so I did, and after some paperwork I was booked for an appointment a week later. The morning of my appointment I was caught in traffic that caused me to be 4 minutes late, but I called Dr Gellner's office from the road and while they weren't real pleased that I was going to be late, they still honored my appointment (with the warning that if I was more than 5 minutes late, I could lose my appointment, which was fair). I would definitely recommend Dr Gellner to others. My exam wasn't the most thorough that I've ever had, but Dr Gellner was very professional and everything she said was clear, succinct and easy to understand. The appointment took less than 30 minutes which I think is pretty good because I'm not an easy patient since I have a hard time keeping my eyes open during eye exams. Dr Gellner had to hold my eyes open manually. Oh, and I believe they also sell glasses as well, but I didn't purchase glasses from them so I don't know the price range of their frames. read more

Dr. Gellner is a great optometrist! She is kind, professional, and smart. She doesn't try and oversell or push her products. Our entire family feels comfortable with her and her office staff. read more

Dr. Gellner was my optometrist when I was a kid, so when I moved back to Humboldt 1.5 years ago, it seemed natural that I would go back to her. Unfortunately, my experience with her as an adult hasn't been that great. The first time I saw her was for a routine exam, and that went fine. Routine. Uneventful. No complaints. So when I developed an eye problem - redness within 2 hours every time I put my contacts in - I called and made an appt with her. Right off the bat she told me, "Most people treat this issue with steroid eye drops, but that goes against my philosophy." She recommended resting my eyes (refraining from contact use) for a few days and letting it clear up on its own. I tried that. No improvement. So a week later, I called back and asked about the steroid eye drops. I was again told to rest them....for 3-6 months! I repeatedly called and tried to get her to write a prescription for the drops, and every time she refused. Now, 6 months later, I finally (and reluctantly) went back into her office for an exam, and again was told to rest my eyes, take fish oil, and use eye drops, but that "probably your eyes are too dry to wear contacts ever again." Gee, thanks for not even really trying and throwing in the towel on me. Super. It is obvious to me that she lets her own personal philosophy get in the way of serving her patients. (Or at least this patient.) If she doesn't want heavy-duty medical intervention for herself, then fine. But if a patient wants to take a viable option and she refuses....I'm sorry, but I think that's bad practice. Okay, then, if that's not enough, this last time I went to see her, she was VERY rude to my daughters!!!! Look, I get that it's easier to work without kids there, but this is the real world. I went straight from work, to pick-ups, to my appt. If I'd had the time/option to take them home, I would've, but I didn't. Furthermore, my girls were being really good! Her policy is no phones in the room. My phone was on vibrate, but I let them use it to play games to amuse themselves during my exam. They picked a game that made ONE vibrating/buzzing noise, and she whipped around in her chair and started yelling at them about her no phone policy!! Then, a little while later, she got up to turn the light on, so my 7 year old walked over to give me a hug, thinking my appt was over. She snapped at her and told her to sit back down on the bench!! She snapped at a 7 year old CHILD for, of all "bad behaviors," hugging their mom!!! My daughter wasn't being loud or disruptive or anything - she just wanted to hug me - and she got yelled at for it!! I couldn't quite believe it, I honestly didn't even know how to react, and my poor daughter looked pretty upset by it. Even my 11 year old told me later on that it made her uncomfortable. If you don't like kids, fine. But you do NOT get to treat mine like that!!!!! Especially when they did NOTHING wrong!!!!! They followed your rules, and they were quiet and good!! I'm sorry their mere presence was, apparently, a horrible inconvenience, but again, you don't get to treat my children - or anyone else's, for that matter - like that!! They're CHILDREN!! Lighten up! Needless to say, I'm taking my business elsewhere, where hopefully my children will be respected, and my own wishes for my own health are taken into consideration!! read more

Zuzana has been my optometrist since I was 14 and she consistently does a very good and thorough job. The office staff is also very nice, and the selection of glasses in the office is great! My whole family comes to her office and we can't imagine going anywhere else. read more

I was having eye strain problems and Dr. Gellner got me in the same day to make sure I didn't have any major problems that could be time sensitive. I went back to a follow-up appointment the next week and was very pleased by the professional caring demeanor of Dr. Gellner and the staff. I never felt rushed or like a number to be processed (as I often do at my regular doctor). read more

Wonder service and prices! Why have I been paying $ 200 or more somewhere else for my bifocals? Excellent and affordable

I've been attending optometrists my entire life, and I absolutely LOVE Zuzana Gellner. She's so friendly and knowledgeable. I also don't feel dumb or incompetent when talking to her about symptoms or concerns (unlike many other doctors I've been to). The reception staff are also so informative and patient. I would recommend Zuzana Gellner to EVERYONE. read more

Dr. Gellner has been my daughters & my OD. for around 10 years , she and her whole staff are amazing. When i first moved to Eka. from southern Cali i had to find all new Dr.'s and i am so glad i found her. She is AWESOME! read more

This place is great. I was having severe eye pain and needed help fast. They got me in within a 1/2 hour, examined me, determined the problem and then sent me to another office to have something removed from my eye. The other place said that they couldn't do it for hours and she insisted they take me right away, which they did. I went to the other place and they took an object out of my eye within 20 minutes. After all this, Dr. Gellner did not even charge me!! Go here for you eye care, the staff is great, the Dr. is great, and the service is amazing. read more

I had to find a new eye doc as mine was retiring. Dr. Gellner was amazing. She was skilled and got my prescription accurately. She gave me sound advice regarding my contact lens options and was kind and professional. The office staff is nice and was able to fit me into their schedule the next day. They were not into a sales pitch and truly seemed to be looking out for my best. I also brought my 8 year old daughter and Dr. Gellner got down the 3d model of the eye and explained it to her :) Overall, it was a great experience! read more

I'm sorry to say that I never got past the receptionist to see Dr. Gellner, so this by no means says SHE is a good/bad eye doctor. What I do know is that when I called and said that the patient would be a medi-cal patient, I was told I had to go there in person to make the appointment. The receptionist was on edge and very unpleasant. I went directly there, she checked, said she needed to get permission since it was a "re-exam" then had me fill out paperwork. I put our first phone conversation aside.. and thought I would look past it and work towards the appointment. Since it was a "new customer" we had a 3 week waiting period.. 3 weeks later, I got a "confirmation" call yesterday... this morning, I was called and informed, by said receptionist, that since we were now in a "new" month, she had to have the o.k. again from Medi-cal and partners.. and when she called, they declined it... When I said it was "frustrating"... she went on to lecture me that it was NOT their fault, but the fault of the insurance.. That this was new.. etc.. etc.... I mentioned that working with her has been a hassle from day one, only to be lectured some more.. I was not allowed a word during her lecture.. I was told that Dr. Gellner comes in on Thursdays on her day off to do new patients.. etc.. etc..." Whatever happened to the old "customer respect" idea?! At this point, I chose to cancel the appointment, and will go someplace else, where the receptionist is also pleasant to work with.. Sorry Dr. Gellner.. you might want to discuss with your receptionist how to work better with your "new" patients.. I'm sure I'm not the first... nor the last! read more