HHorrible experience. My ex and I co-parent our dog, and she and I are on wonderful terms. I set up an appointment and requested pain evaluation and anxiety evaluation as the dog is 10 years old and has worsening hip dysplasia and recent housing changes have caused her anxiety that's causing her to lash out at other dogs in the household. I have a behaviorist that is coming to the house to evaluate the situation between the dogs and make recommendations, and she asked that I have a pain and anxiety evaluation before her visit to the home. I made it clear that I could not make it to the appointment due to work and that I'd be having my ex bring our dog in, and to reach out if they have questions.
They weren't allowed in the building due to construction, even though other dogs were coming in and out. They waited 45 minutes on the sidewalk for a tech to come out. Didn't even see the doctor. The tech did not evaluate for pain or for anxiety. The tech did not call me with questions that my ex couldn't answer. No evaluation at all, just wrote prescription for heartworm and flea & tick meds and sent them away.
I called this morning to ask about the situation and spoke to the very tech that visited them on the sidewalk. He ignored the fact that I set up the appointment and made very clear what I needed at the appointment. Instead he kept reiterating that my ex didn't have all the information to questions that he had. He ignored that I had made specific examination requests. He ignored that I had already mentioned that I have a behaviorist. Regardless of what I said, he kept falling back on his own assumptions. Rather than listen he chose to be rude.
We will no longer be visiting Zutilla clinic, which is a shame because previous visits have been great. This place has gone down hill significantly. Customer service be damned. read more
