We have a 15yo Chi-weenie and we have always had her teeth cleaned every 9-12 months. At 14, the…read moreanesthesia did not bode well so we decided to discontinue the cleanings. She started declining and we knew it was probably her teeth. Our regular vet cleaned and removed two canines and two upper jaw teeth. All four created fistulas and our vet said in a small dog that repair would require a specialist. We were so blessed to find Dr Steffes and her staff. She did the surgery and our dog is doing amazing. She has reverted from acting like she was in her final times to the way she acted 3-4 years ago! Getting the infection out and getting her mouth healed has been incredible!! This practice is fantastic from the moment you enter the door until you are complete. They explained everything to expect and answered all the many questions that we had. I cannot recommend this practice enough especially for your delicate older pets. I feel like they have given us more time with our old girl!

I've been to a few vets before, but this is the first Clinic whose Dr. actually listens and takes…read morecare of pets. My dog is getting the help he needs, thanks to this pet clinic!

HHorrible experience. My ex and I co-parent our dog, and she and I are on wonderful terms. I set up…read morean appointment and requested pain evaluation and anxiety evaluation as the dog is 10 years old and has worsening hip dysplasia and recent housing changes have caused her anxiety that's causing her to lash out at other dogs in the household. I have a behaviorist that is coming to the house to evaluate the situation between the dogs and make recommendations, and she asked that I have a pain and anxiety evaluation before her visit to the home. I made it clear that I could not make it to the appointment due to work and that I'd be having my ex bring our dog in, and to reach out if they have questions. They weren't allowed in the building due to construction, even though other dogs were coming in and out. They waited 45 minutes on the sidewalk for a tech to come out. Didn't even see the doctor. The tech did not evaluate for pain or for anxiety. The tech did not call me with questions that my ex couldn't answer. No evaluation at all, just wrote prescription for heartworm and flea & tick meds and sent them away. I called this morning to ask about the situation and spoke to the very tech that visited them on the sidewalk. He ignored the fact that I set up the appointment and made very clear what I needed at the appointment. Instead he kept reiterating that my ex didn't have all the information to questions that he had. He ignored that I had made specific examination requests. He ignored that I had already mentioned that I have a behaviorist. Regardless of what I said, he kept falling back on his own assumptions. Rather than listen he chose to be rude. We will no longer be visiting Zutilla clinic, which is a shame because previous visits have been great. This place has gone down hill significantly. Customer service be damned.

I was recently there to pick up meds for my pup. They were closed for lunch and supposed to open…read moreback up at 2 pm. I waited until 2:10 ish , no big deal, things happen. When I pulled up I noticed a frantic lady with a heavy labored fur baby in her lap. The pup was unconsolable. She said she had recently moved here. She had found the baby in distress when she arrived home and this vet was the first place she saw. I couldn't wait any longer I gave her my phone number and told her to call me if they couldn't help and I would give her other recommendations for urgent care. I actually told her how compassionate dr miller was and felt sure they would help her. I returned later that afternoon to pick up the meds for my pup and so I asked if they were able to help the lady and without hesitation she remarked in haste , "our sign clearly says by appointment only". I was definitely not expecting that response having witnessed the distress the lady and her pup were in... I feel like if you work in a veterinary clinic and have that lack of compassion for animals (and human beings for that matter) it may be time for you to find another career path. As for me and my pups we no longer go here as this sort of conversation has been overlooked on numerous occasions because I know dr miller takes very good care of my families horses with the compassion like no other. This may not be the best way to make a complaint but after talking to a few other clients, for some reason this behavior is overlooked in the office setting. I pray the little lady found help for her pup but my gut told me the pup was in way too much distress to last much longer. Please do better. For some folks, our animals are part of our family.

I've been a client of Animal Clinic East for about a year now. I see Dr. Love because I have a…read moreBoxer and she does, too, so I know she knows the unique issues that come with the breed. She's been great with my boy, who's a rescue and has some problems. She's patient with him, answers questions about treatment options, and seems to be up to date on current literature and treatments, which is really important to me. The office and techs have been great, too. The only thing I don't like is the inability to see a doctor on Saturday. I ended up taking my cat to my previous vet for an emergency because they were open on a Saturday and I didn't want to go to the emergency vet who didn't know him at all. Most people work during the week and it's very inconvenient not to have vet staff on the weekends even for regular visits.

The quality of customer service at this location just does NOT compare to the downtown Animal…read moreClinic location! The front desk lady is very dry and shows no emotion- it's almost rude! The pet tech helper was a bit distasteful as well! You aren't allowed to be with your pet at all during their frightful time at the vet! It's unacceptable and unprofessional to refuse this accommodation to the pet owners and their pets! They DON'T bathe cats without drugging them- unlike the receptionist said they did. Once we left, Animal Clinic Downtown was able to successfully trim all my cats' nails without any kind of problem, and they had no problem with letting me sit in during their nail trim! I've never had a single issue with any service or employee at Animal Clinic Downtown!

Love this store. Great assortment of products at reduced prices. Clean dressing rooms, good service.read more

They have always checked in on all my cats after they came to see Dr Toumayan! Best service! I…read morealways feel that the staff and Dr. Toumayan care about my the health and well-being of my cats

We've been using NGAH for many years for our dogs. Super friendly and helpful staff. Very clean…read morefacility with lovely new office expansion. Dr. Ward and Jennifer took excellent care of Peanut for us today. We love them here and recommend them to all our fellow pet owners. Thank you, NGAH! We love you!

Review of Dr. Ramirez…read more I recently brought my very sick cat to see Dr. Ramirez, and unfortunately my experience was disappointing. Despite how ill he was, she declined to provide any medication and instead focused on recommending additional products. She also told me that our second cat would likely become sick as well, which added even more stress. Over the next couple of days, my cat's condition worsened, so I took him to another veterinarian. They immediately diagnosed the issue and prescribed antibiotics, which he clearly needed. A couple of days later, our second cat also became sick and required antibiotics from the same vet. This second veterinarian even called twice to check on both of them--something I really appreciated. In comparison, I never received any follow-up from Dr. Ramirez. Based on my experience, I did not feel that my pets received the care or attention they needed. I feel i wasted $160.00 on someone who leaned on the wall to say you are not going to like what i am going to say, before she ever touched my cat. She cares more about the money!

DR Jones and all the staff are the BEST ever. Our mini schnauzer loved everyone there. They were…read morevery kind and knowledgeable and DR Jones know how to do blood draws without hurting our baby did not even know she had it done. Thank you for your compassion and wonderful care. They are really a hidden Gem, near Aldi's behind MapCo gas in small mall.

Caring, concerned and professional! Dr. Jones has a huge heart, and loves animals. Her staff was…read morewonderful, and showed genuine concern for both my pet, and me! Highly recommended!

I have been taking my pets here since 1983. I was one of their first clients!!! They really,…read morereally care about the care of your furry family members. We have been thru some tragedies together recently and they were right there by my side. God Bless each of you guys (and gals).