The ride is expensive for being so short, and it had the potential to be a ton of fun, but my experience was very poor due to a serious safety problem.
When you climb into the Zorb, there's a hole with two doors that they zip up so that the ball is sealed and your body parts don't go flying out as you roll down the hill. The zorb is also filled with a small amount of water so that you slide on it and stay at the bottom, rather than tumbling end over end as you would if it were dry inside due to friction.
On my second ride, either they didn't zip the two doors (they insist they did), or BOTH doors managed to have broken zippers. Within the first few seconds of my ride, I could see clear through the hole - both doors were wide open. In my personal opinion, if you're guessing on the odds of me (a skinny guy at about 155lbs) breaking through not one but two doors, or them not zipping up the doors, I'd have to guess it wasn't zipped up.
Even if it were zipped up: the fact that both doors managed to break means that safety inspections are lax at best, if not nonexistent.
The rest of my ride consisted of sheer panic: constantly looking for the hole to make sure my legs didn't slip out, because I could've easily broken them if I flew partially or totally out of the Zorb as I tumbled down the hill. A couple of times, the hole snuck up on me and my butt sunk into it - catching me and rolling me upright or maybe nearly upside down (it's hard to tell as you tumble down) and then dropping me face first into what water might've been left, and/or the dry surface as I was further down the hill. My foot nearly slipped out at one point and I luckily pulled it back in.
I am very lucky (as is Zorb Rotorua) that my injuries weren't a great deal worse.
My skin is burned/rashed up a decent bit on my back, my shoulder and a slight gash on my elbow because the water had mostly flown out as I tumbled down, so my skin was rubbing against the dry rubber/plastic causing burns.
The biggest thing that bothered me wasn't even the terrifying experience, it was how nonchalant the staff was. They were polite, and asked if I needed anything, but they were also seemingly dismissive of or maybe just uninterested in just how badly that whole situation could have gone. You should know that in 2015 a woman broke both legs Zorbing at this very location, so I'm not exaggerating here.
They did offer me a form to fill out to report the incident, which is good - and they did offer me a band-aid for where I was bleeding and asked if I needed anything else - but it all seemed very casual and without any serious concern or apology for the frightening experience.
I should point out that I was very clear with them that although I was a bit shaken up, my bumps and bruises were relatively minor and I wasn't "after them" for anything - I'm not a stereotypical "sue-first" American and I was very subdued, not visibly angry or anything like that.
So, it's fair to ask: how do I think it could've gone differently?
I feel like in most places, there would've been at least some enthusiastic apologies given, and I'd have been offered a full refund (rather than just being offered a refund for my 1 unused ride out of a 3-ride package - so I was not even offered a refund for the ride that went haywire!). Heck, maybe ask if I need a glass of water or anything, just some sort of gesture that made it seem like they cared about my comfort?
I didn't expect anything much of the staff there besides a more genuine feeling of concern or apology - they really just didn't seem to be all that concerned.
They didn't even stop operations to examine the rest of the Zorbs - something I think would be a bare minimum - they just kept bringing people up to ride down.
We've been in New Zealand only a couple of days now, so perhaps it's just a cultural difference I'm not yet attuned to, but I really didn't feel like the staff cared all that much, it seemed they wanted to ensure they were doing the bare minimum by offering me a look at their first aid kit, but they seemed pretty nonchalant about how terrifying the incident was or just how lucky they were that my injuries weren't worse.
I can't recommend you go there despite the fact that the rides WERE fun for my wife, who didn't have any safety incidents. I don't think it's worth the risk when they don't seem super concerned about safety, even after they have something go wrong. read more