First the good things: the gondola ride is nice, and the views are wonderful. That's were the good ends, at least for my group. We didn't go to ride the luge, or dirt bike track, so I can't comment on those things. We wanted to go to the wine room, and then have dinner. We checked the hours of operation on line, and it stated they were opened until 10 PM. When we purchased our gondola tickets, we asked if the dinning room would be opened until 10, and were told yes. The ticket seller didn't elaborate at all. We arrived at the top at about 5:50 PM. We walked around, and enjoyed the views for a few minutes. We had to ask three different employees, one of whom, was quite rude, for directions to the wine room. When we finally found it, it closed at 6 PM. Nothing on the internet shows that the wine room closes at 6. We were disappointed, but decided to go to dinner. I'm not usually a buffet person, but this buffet looked awesome, and thought it was worth the 60.00 NZD, or so, per person. When we asked to be seated, we were told that with out a reservation, we couldn't be seated until 9 pm, and we should have been told that, when we purchased the gondola ticket. We weren't informed. We decided to go to the cafe instead. The cafe was basically closed, it was maybe 6:30 PM. The only thing available was fish and chips, and pork tacos. The beer and wine were warm, and when we complained about the warm beer, (because what goes better with fish and chips than beer?) the employee just shrugged. When we got to the bottom, we complained about the lack of information, and service, and were told that we should have known to ask if the wine room was opened,and we should have known to ask for a reservation for the dinning room. They didn't care about the apathetic, and sometimes rude, employees. They obviously were not interested in taking responsibility for anything.
Overall, I would say skip this place! We spent numerous days in Rotorua, and two weeks in New Zealand, and this was the low point of our trip. The customer service here is horrible!! read more