I found this lovely café by chance driving by when I searched for a quick place to stop and work…read moreremotely before at an appointment at lunchtime in Palo Alto. I'm so happy I did because it's one of the few places that has a nice London Fog. I love that when you get your coffee "for here" it comes in actual ceramic mugs instead of plastic or paper. Thanks for creating less waste this way They even have metal utensils too! There is a long table inside with an outlet extension for working that could comfortably seat 6 people, but up to 10 if you really wanted to. Inside, it's bright with all the storefront glass and spacious with its open strut ceiling concept. Aside from coffee and tea, they also have salads, croffles, tartines of various combinations, and pastries so you can grab a quick bite or dessert too. Parking is limited right in front of the café but there's another parking lot in the area so I wouldn't worry about parking here either. The cloud 9 name and theme is so clever since it is right by an aviation club. The music inside is light and unobtrusive. Outside there's a peaceful, quiet patio with shade, sun, and flowers. Absolutely magical.

Has potential but vibes were kind of off. First, for almost $10 for an iced matcha latte can I have…read moreit filled to the brim please ? I came at opening, and it was just myself and one other person there getting a drink. Both of our drinks had about an inch of a gap. If I'm paying almost $10 for a drink with tip I expect a full 12oz or 16oz latte. Per previous complaints, it states they are supposed to fill it all the way. The taste was great, but it annoys me when places do this.

I told myself I'd stop by every time I'm in the neighborhood, and Covour keeps proving to me why…read more Was nearby for a soccer tournament for the kiddos, needed coffee, so popped right in. Their cortado was dialed in. Just the perfect balance of flavor. I also tried their plain croissant, maple scone, and cinnamon rolls, and every single one was on point. This place is not just a fancy hangout spot. Everything is indeed legit here! Reliable spot. Will keep coming back!

Came back to Covour and was soooo excited and happy to see the new cup upgrade ! It is now 14oz…read more More content and better visualization of the drink in generally. This really means that they care and take feedbacks to improve customer experience. Drinks and pastries are always on point. The Early Grey Matcha is just right balanced of the earl grey top+syrup and that is not too spiced ! Love and will continue to support Covour as the positive progress are being made through out !

I recommend: Large +$1…read moreHot Ube Matcha Latte, half sweet, Hokkaido Whole Milk Ube part is concentrated at the bottom, so definitely stir to mix the flavor throughout. Order at the tablet all the way to the left of the Cafe :)

I come here many times because I love the matcha soft serve. However the last couple visit have…read moregotten progressively worse!!! You pay about 8 dollars for a drink or soft serve, and if you ask for light ice they still pack it with ice and honestly you get hardly any drink, secondly lately the lady that made my cone the last few times likes to do a big circle and leave a big hole in the soft serve which also now leaves you with less / hardly any ice cream for your money. Most importantly I had the worst customer service from her this last visit. It was so bad another lady waiting for her items asked for her name and told her the same things I was saying. I have to say the day I went in, the young lady working the register was very sweet and helpful. Hats off to her for knowing what customer service is. Most importantly, the older lady working drinks and the soft serve machine about 1:30 ish ( name might be vaung? Didn't hear after when I walked away) today was rude as all can be and so unprofessional!!! Her alone makes me not want to go back. I ordered 2 drinks and a soft serve. My order was called out. when I went to retrieve it, It was missing the soft serve and the one drink didn't have the soft serve in it either. I told her my order is missing two things and she yells out this is order 2. I said it's wrong and she pushes the drinks towards me. I explained again what's wrong and she proceeded to help someone else. Comes back and says this is your order. I pull out my receipt and say there's no soft serve cone or soft serve in the drink, and may I please have a bag for the drinks. She goes to make my cone finally, gives me my cone and again I have to say there's no soft serve in the drink. She looks at the drink like I'm lying and then inspected the drink to see if there was any. smh ... literally looks at the drink and starts shaking it to see if there's any. Then finally does go to take care of it. She comes back with it. I asked for a bag again and then she says I need to charge you. Mind you, i'm holding the cone in one hand and the two drinks in my other arm against my chest . Whether or not you're supposed to charge is beyond the point it's the fact that she never apologized. It took more than once to get this right and then you're gonna make me go pay for a bag separately when my hands are full with two drinks and an ice cream cone on top of it. It was the way she handled it all. She was rude!!!! On top of it, then another lady actually proceeded to complain about her because she was rude to her as well, and she laughed at us, like it was okay for her to be rude or whatever we're saying was a joke. Worst customer service I've ever had in there and I felt this is something that should be mentioned. on top of it lastly she left a nice big hole in the middle of my cone so I barely got any ice cream. Might not care because I'm just one person, but they just lost a customer. Maybe two from what I saw today. Do better!! With all the other business around if someone is choosing to come in to your establishment, they should not be treated rude. Looking at some of the other reviews as well, I see the ice thing and bag thing has been repeated. If you know someone's order multiple things and you see they are alone. Maybe ask will you need a bag before hand. Not when they have everything handed to them and then say I need to charge you. I tried to call the management to bring this to them first and there's no answer on the phone or the email I sent over. Maybe they don't care either.

Lovely place to grab a coffee and a snack. Staff is super friendly and food and drinks are tasty!…read moreWe'll definitely be back.

Lovely spot to grab food before the library opens. Friendly service and wonderful seating outside…read morewith outside heaters. Very little seating inside. Cute table outside that is kids size. Chocolate Croissant was yummy. Crosdiant egg sandwich was also yummy. The coffee wasn't bad. Thank you!

Ordered to go. Garage parking next door…read more Espresso with a splash of dairy; wonderful coffee taste :) yum! They ran out of monkey bread, apologized, and offered me a croissant and cookie which I happily accepted and ate with my espresso. Great customer care today, and helped made the rainy day felt sunnier :D thanks!

A spacious cafe with indoor and outdoor seating! I was surprised by the amount of outdoor seats…read morethere were, perfect for a catch up with a friend or to do work. Lots of street parking in the area, I came on a Monday at 9am and got a spot right in front. Parking is a 2 hour limit, and there's no meter to pay. Iced Matcha Latte with Soy Milk: Solid matcha with ceremonial tea and quick service!

This lunch was delicious!! And I can't believe it was less than $15! I highly recommend this place…read morefor your go to lunch place in Palo Alto I had the chicken teriyaki bento with bubble milk tea The milk tea was good And the Japanese milk yogurt ice cream was delicious as well I had the salt bread and ate it too fast before taking a pic salt bread warmed up was very good 10/10

My husband and I were in Palo Alto and decided to check this place out since I wanted matcha…read more There's a small parking lot in the back, but since there isn't a sign on that side of the building as well, it's a bit confusing. Once inside, I noticed it was pretty dark inside & it was a hot day but they didn't have a/c so all of the doors were propped open. Service was a bit lacking when I was there. I placed my order for a Mango Matcha, Crème Brûlée Matcha & Banana Cream Matcha (not pictured) & asked for the Banana Cream to not have ice since we were bringing that back home to my sister to drink. The guy ringing me up didn't seem to be listening since he was busy talking to his friend instead while taking my order. He ended up ringing up my drink to have no ice & no cream. I wish I noticed it before I left, but just grabbed the drinks and left since we were in a bit of a rush. We thought the drinks were good & good matcha is used for the drinks, but the matcha wasn't whisked very well since there were still small chunks in our drinks. My sister was also disappointed that she didn't get the banana she was hoping for with her drink. I'll probably come by to try it again one day, but right now it's not somewhere I'm rushing back to.

Grabbed brunch at Fambrini's, it was busy but there was still seating around 11am. The atmosphere…read moreand vibes are cute! You can find parking around the neighborhood but I found a parking garage around 2 blocks down. You line up and place your order at the front, after you can grab your napkins/water/utensils before heading to your table. Ordered Fambrini's breakfast and enjoyed it, the scrambled eggs were fluffy and potatoes were very flavorful. I liked the sourdough but do wish it had been toasted. Would come again and try other dishes.

Food: The food here was definitely decent in both portion…read moresize and flavor, and the presentation had a clean look. While nothing completely wowed me, everything was still enjoyable. Some menu items felt a bit overpriced, while others were more reasonably priced. Overall, I'm not sure it's fully worth the price point, but it's definitely not bad either. Smoked Salmon Toast (8.5/10) - This dish had a lot of layers of flavor, and the egg was cooked perfectly with a runny yolk. I loved the variety of veggies that came with it, and the portion size was satisfying. The plating was also very nicely done. You can choose either potatoes or salad on the side. Tiramisu Crepe Cake (8/10) - Not overly sweet, which I liked. The cocoa powder balanced the sweetness nicely, making it more enjoyable. It was creamy without feeling too heavy or too much. Service: The setup here is more casual and self-service. You wait in line at the front to order and pay first, then grab your own utensils and napkins before finding a table. Once seated, they bring the food out to you using your table number. Overall, the service was decent. Ambiance: The place was very lively and packed, so it can get pretty loud with how many people are there talking. There's a lot of outdoor seating, but there was still a line out the door when we arrived. The space itself is large, spacious, and has a nice atmosphere overall.

I've been to this spot a handful of times and they've never let me down. I had an appointment in…read moretown and figured I needed a little pick-me-up. Now, I'm usually not a coffee drinker, but a friend of mine out here is slowly getting me into it... or maybe she's just using me to feed her caffeine habit lol. Either way, I'm starting to enjoy it more. I grabbed a vanilla latte and a raspberry charlotte and man, both hit the mark and the spot before I headed out. The store is always so classy, beautifully decorated, and the pastry presentation is next-level. It's the kind of display that makes you want to order one of everything just because it looks that good. The seating area inside is small, so if you don't lock a seat you'll either be outside at the front tables or grabbing it to go. The hospitality here is always amazing -- super attentive, courteous, and genuinely kind. Only thing to note is the parking. It's street parking, so keep your head on a swivel when pulling in or out. All in all, this place continues to deliver.

I heard great things about this place but for us it was not as much our taste. We always get an…read morealmond croissant and this one wasn't as flaky and fresh tasting. It tasted not dense instead of a fluffy fresh croissant. It may be a personal preference though. We also got the kouign amann that I usually really like but this place didn't have the sugary coating or the flakiness either. The workers there were friendly and there was no line at 9:30am on Saturday. The restroom is a no go though. Very small and very not clean.

This place is pretty much the only place with delicious 100% whole grain bread that tastes great…read morewithout sugar or any additives. Most other bakeries add some refined flour to their heartier breads, and store-bought versions often add sugar. But here the Whole Wheat and Whole Wheat w/Sesame stand alone for only using fresh milled whole grain flour and providing delicious taste & texture.

This downgrade was done with a heavy heart- guys, as a premium bakery selling everything at least…read moreone day old is a big no no. We got today the country loaf and a bunch of pastries. The location was the farmer's market in palo alto. Everything, and i mean everything was old. We trust them so we only found out in the car the bread was at least a day old, the pastries were old. We went at 9am, there is simply no excuse. We had to do a detour through Manresa to save our brunch and had to buy everything again. Unless i hear back and get a compensation for our almost $40 spend our business with you guys is sadly over.

This location is so lovely, the customer service is incredible. Ramy went out of his way to help me…read morewith my drink, he was incredibly patient and kind while still being so fast with preparing drinks and still attending other customers. He's extremely hard working & kind. Service & drink was a 10/10

Absolutely disgusting mint mojito. Zero taste. Tossed it. Won't be returning. Like ever.read more