I was able to get an appointment within 1.5 weeks of when I called, so that was great. My dog's…read moregroomer was Dani, and she did an awesome job with Rollo! And she was super sweet with him as well. I thought my dog was going to be a problem since it was his first ever groom, and he's a senior dog, but Dani was able to buzz his coat, wash, and nail trim without any problem! She even had a method to trim his paws which he doesn't usually like. I will be going back for sure!!

The groomer did an absolutely wonderful job with my standard poodle, who is not easy to cut. Both…read morethe groomer and the owner are very welcoming and gracious. Their facility is clean and quiet and well organized. I would highly recommend this business to anyone needing to have

WORST CUSTOMER SERVICE EVER! They have rescheduled our dog for several weeks out in the last six…read moremonths because groomers keep quitting. The last groomer we had was new and pulled at our dogs back hip soo hard she could not walk for three weeks. When I asked to speak to a manager to discuss our concerns about the continued rescheduling and poor treatment of our animal, the manager in the Northampton office told me "Sorry, things happen, and then informed me that we were no longer welcomed at the Good Dog Spot" I then asked to speak to the owner, at which time she repeatedly told me that we are no longer welcomed at the Good Dog Spot and then she hung up on me. I would tell anyone considering using the Good Dog Spot to have their pet groomed should strongly consider finding another company to use. It is quite obvious that groomers at the Northampton store continue to quit because they are forced to work under a terrible manage. The best business advice that could be given, would be FIRE THE NORTHAMPTON MANAGER!!!!!

Honestly the rates are very high. The webcam access only lets you view the playroom areas, so that…read moreoffer was very misleading. I boarded 2 dogs that were up to date up on their vaccines and they still came home with some form of kennel cough.

Amanda was the only groomer who could handle my shy doodle. 3 different groomers gave up on him…read morebut she didn't. She does a great job and is so kind to my shy little boy! Highly recommend!

From the owner: Fresh Pawz Dog Spa is accepting new clients! Give us a call or visit our website to book now!read more

Awful - after being a loyal customer for several years, my dog was injured and limping at pick up…read more This place is EXPENSIVE, and I expect a certain level of care. $1500 in vet bills later and a few empty apologies from the manager later (plus a few details about how he had to take time out of his day off to deal with us) - and no offer of any compensation or refund or any good faith solutions - I was told my account would be closed. I wish I had read some of the recent reviews on here before boarding my dogs this time around, but I really trusted this place. Now just dealing with the unexpected cost of 1500 dollars making a big impact on finances. Stay away!

My wife and I dropped our dogs off for a weekend of boarding and grooming. We left instructions for…read morethe groomer to groom our boy and do a practice grooming of our girl. We were also told that the grooming would be recorded so that we could watch the session if anything weird happens. When we picked up our dogs, it became clear that the boy's grooming was incomplete. He had little knots on his head and a large knot on his tail, as well as a new bald spot on his chest. When we spoke to the groomer about it, she said that he was difficult and wouldn't sit still so that she couldn't complete it, and she said that the bald spot was a cowlick. This didn't *seem* right, because he gets groomed 4 times a year and in the previous place they never had any issues with him at all, and we pet his chest all the time and would've noticed a bald cowlick spot before. She was also not told that the girl was supposed to get a pretend grooming session at all, so that never happened. Since the boy has never been an issue before, we wanted to see the video that we were told we could see if we requested it (we wanted to know what might've set him off), but then we were told that we couldn't because the video system has been down for weeks. The manager I spoke with didn't care and just told me that the groomers rent out the rooms so they aren't responsible for what they do. We contacted the owner but she hasn't responded and instead blocked us on the company Facebook page. Best case, this place has terrible communication amongst the staff and the groomer, poor customer service, and a broken video system. I wouldn't trust my dogs there.

My dog received her first haircut today with Nichol and am very, very happy! My little Shichon not…read moreonly looked great, but a bath and haircut only took a little over an hour. I love that she only does one dog at a time, so no dog is in a kennel after a bath and waiting for their turn to get their haircut. Leah was so relaxed when I picked her up and instead of rushing to the door to get out, she was strolling around, so comfortable and stress-free. And her price is very reasonable! I'm very happy with K-9 & Felines, knowing Leah will always be in good hands and home quickly!

Nicole is one of the most caring groomers I've ever met! Nicole attended The Cat Grooming…read moreSymposium, which is a weekend long, immersive grooming seminar. I have taught many classes at TCGS as I'm a co-founder of the Holistic Cat Groomers Alliance. Nicole impressed me with her quick grasp of the material & insightful questions. I have no doubt she would put a cat's safety & welfare first, instead of risking the life of a cat for secondary aesthetic preferences. Nicole is also an active participant in my Holistic Cat Grooming forum and her input shows her compassionate dedication to the welfare & comfort of the cats in her care, in addition to a keen understanding of the compassionate, holistic method. I would highly encourage you to entrust Nicole with the grooming of your precious cat.

My sweet Maggie stayed with you this past weekend while we spent time with our UMass Freshman for…read moreFamily Weekend. Maggie tends to get very nervous away from her family, but after looking for the "ok", went back with the caregiver to her boarding area. The staff was fantastic upon drop off and pick up--super nice. Maggie had a great time! We'll definitely book again next time we're in town! Thank you so much for caring for our Baby,

24 hour staff for animals....how it should be! They board both cats and dogs is nice. There's also…read moredaycare for the dogs and a grooming salon for both dogs/cats. While I wouldn't ever be in need of boarding for my cats, my dogs have stayed here multiple times and I've never had an issue with it!

We are extremely happy with having Petite Paws Mobile Grooming coming to our house once a month…read more Ellie Mae is a beautiful 7 year old retired champion show dog we are blessed to have as our family pet. Ellie Mae's coat looks beautiful and she looks forward to going out to the state of the art van with Meredith once a month. She comes into the house looking beautifully brushed, her white undercoat thinned, nails cut knowing that she is living her best life! She is very relaxed when she goes out to the driveway because she knows she is not going to be far away from us. I strongly recommend Petite Paws Mobile Grooming to any and all dog owners.

From the owner: Meridith holds certificates in First Aid & CPR as well as Advanced Skin & Coat 101 and Skin…read moreAssessment