She does a great job on my little tough guy. Always ready when promised. In the past we seemed to…read morehave a problem cutting his nails . She does it with no problems

This place is so good especially the owner. She got me in last minute and in holiday season too!…read more Made my guy Kingston look just the way I wanted and more!

I dropped off my Labradoodle and Maltese this week for a grooming. It was our first time at Tails…read moreand Tangles and I must say I'm very impressed. Both dogs were done in the timeframe that was committed and they were both happy dogs when I picked up. Ashley, the groomer brought my boys out with an update on their experience which I appreciated. Both smelled great and we're sporting a new bandanna. I was most moved by a follow-up call on the next day from Ashley. She wanted to check in and see how the boys were doing. She also was concerned with my Maltese because he has allergies. I appreciate Ashley and the warm welcome to Tails and Tangles. Our next grooming appointment is already scheduled.

My two cats love coming here! I have been going to rails & tangles since they opened. I have…read morebrought my cats to other groomers in the past and they seemed almost terrified when I picked them up. The girls here truly love animals and it shows. They know my cats by name and truly seem excited to see them when I call to book an appointment. They do a really great job washing, trimming nails and doing the "lion" cut on my fluffy fat cat that constantly gets knots. I recommend them anytime anyone needs a groomer. I'll try to post some before/after pics soon.

The absolute best in Western Mass! After having bad experiences back to back with our previous…read moregroomer, it's safe to say The Paw Spaw absolutely cares about their clients. Sammy specifically is amazing and such a sweetheart. She knows her stuff & her recommendations from our 1st appointment jump started an amazing cut for my puppy. His coat grows in beautifully now! Benji has never been so happy leaving the groomers! 100% recommend!!!

Awesome first trim for my puppy. Staff was amazing and welcoming and my puppy had a great time! See…read moreyou all next month!

I'm thrilled with this groomer. My dogs nails had been severely neglected and he was known to be so…read moredifficult that he had to be sedated to have them trimmed. The groomers here did it with no sedation, just a cone around the head. They were able to get a nice short trim of the nails. They only charged $10, but I added a $5 tip because I was so pleased. Definitely go here.

Recently moved to the area and while neither of my pugs likes getting their nails cut, one of them…read morewill fight to the death to avoid it. This place is amazing, I had zero expectations that they could even clip a couple nails and I was so happy with the result when my husband came home and they had gotten most of his nails. This was a huge relief as his nails had gotten so long and we really didn't know what else to do. We will definitely be back for all our grooming needs.

i brought my dog here, after a couple visits he started to get seizures and wasn't doing very well,…read morei had to bring him to the vet several times for his issues. I asked the community and the people i know that go there if they had the same experience, and they did, the main lady who does the grooming, she had been hitting the dogs which caused my dogs seizures. Do not ever go to this lady if you want your dog to live a happy, healthy and long life. I don't even know how they're still open to be honest. Love your dog and don't go here.

Sharon has groomed my mini schnauzers, Lady and Belle over the past thirty years. You wont find a…read morebetter groomer, and she's a wonderful, caring person. I drive an hour to get to her because no one else has her skills with a Schnauzer cut.

Karen was SO NICE, and she REALLY cares about the dogs. Was my first time there, definitely will…read morenot be my last time there. Great experience for me and my dog.

The groomer Karen is very rude and could definitely use a course in customer service! She has poor…read morebusiness skills. It takes her days to get back to you regarding an appointment. She is expensive for the grooming that she does and the quality isn't there. My dogs coat is not shaved and clipped well. Choppy and hairs standing on end. Plus she literally cuts the skin and doesn't own up to it. Who knows how she treats the dog? I really think she has issues. Something isn't right! You can tell by the inconsistent reviews that she is given. My advice is to find a responsible caring groomer if you care about your pet. I am never going back. I couldn't agree more with the review by Sarah M. and Joe S. - I stood up to her and I thought she was going to have a break down.

Grooming was quick and easy and they had other shitzu dogs there which made it easier for me. The…read moregroomer did a great job with my dog.

This is such a wonderful gem of a pet store in Springfield. They sell high quality pet food at a…read moregreat price point and we can usually get a grooming appointment within the week. Recently Becca groomed our dog and she did a wonderful job. We will be coming back to her for future grooming services! I try to frequent this store more than the big chains because it really seems like they care for their customers, their animals and employees. I highly recommend the Springfield location!

Mac loves this place! All I know is when I tell him we're "going go see puppies" (codeword for…read morePorter Road) his tail starts wagging. As we approach the driveway he is excited and happy. Mac can't talk so I rely on these signs to know he enjoys coming here. Also the reasonable, reliable owner and staff are alway willing to accomodate. Mac leaps into their arms when he comes.

unfortunately my dog had to spend 24 hours there, the staff was very incompetent as the owner was a…read morecomplete clown. once my dog was removed from Porter Road pet care he had to go immediately to the vet to be evaluated and was found to be showing signs of early dehydration and for the amount of food he ate when he got out he definitely was not fed there. I would highly recommend running for the hills with your dog and not leaving him at this poorly poorly facility.

What a pleasure it is when I drop my 2 Cavaliers off for grooming at Courtney's Pawfessional…read moreGrooming! The job that Ang does has been perfect for their breed & they feel very comfortable with all the activity around them. Prices are not outrageous either! Glad they are convenient for us!!

We have been twice since getting our new puppy, and it's really been great. He comes back so soft,…read moresmells nice, and has a new bandana. Lexi is awesome! We were so surprised today when we picked up our puppy they have made a little Christmas ornament with his picture and paw print for us. Price is pretty good at $45 For a wash, blow dry, ears, and nails done. They got all of the sap out of his fur. It's a drop off and pick up kind of place. Very small inside. A great local Hampden business to support.