Extremely Disappointing Experience…read more My husband and I scheduled appointments to reestablish care with Valley Oaks after our original provider, Dr. Shin, left the practice. We received confirmation texts showing my appointment at 11:00 a.m. and my husband's at 11:15 a.m. We arrived 15 minutes early, only to find out that my husband's appointment had been changed to 7:30 a.m. without any notification. I showed the staff our confirmation text, but was simply told it was "booked wrong" and that he would need to reschedule. There was no apology or accountability, despite us both taking the day off work. The clinic itself was also extremely disappointing. The facility was run-down and dirty, with visibly worn broken furniture, and dirty used water cups throughout the office. The overall condition of the office did not give us confidence in the quality of care. So maybe it was a sign. After this experience, we feel we're better off finding a different provider. Extremely disappointing from start to finish.

Staff was really nice but the receptionist called in sick and no one opened up for my 7am…read moreappointment. Finally got in a 8. Things happen so they did their best to make up for it. Really friendly staff.

On January 19, 2026, my wife and I visited Quest Diagnostics - North Decatur for a blood test. We…read morehad also been there the previous day. From the moment we entered, we noticed a level of kindness, compassion, and genuine care that is rarely seen elsewhere. Every staff member treated clients with respect and warmth. The staff member who attended to me, Miss Melanie, was exceptionally professional, patient, and friendly. Even when I made a small mistake, she explained everything clearly and kindly. I told my wife, "Miss Melanie is truly a wonderful person." My wife said, "The lady who helped me was also very kind." A few days earlier, another lady who assisted us looked very much like Miss Melanie's sister -- she, too, was incredibly helpful and caring. After recalling an unpleasant experience at another center, we decided that even though the North Decatur location is about six miles farther from our home, we will continue to come here in the future. Our sincere thanks and warm wishes go to Miss Melanie and the entire Quest Diagnostics - North Decatur team for their excellent service and kindness. ________________________________________ ________________________________________

I went in march concerned about my overall health, mammogram, uti, etc...I proved a vag swab/urine…read more I've been waiting to hear back for months, I got busy and forgot to check in. Yesterday June 15th I received an email to set up my patient portal, first thing I did was check my results. Abnormal stuff was detected but I can't read the labs. What have I had these 3 months? I hope I didn't spread it. It's June 16th..I have to wait all day to hear my results...I'm a nervous wreck. Finding a new doctor I feel...

I cannot say enough wonderful things about WeKare Medical Center! From the moment I walked in, I…read morewas met with kindness and professionalism from the front office staff--they are truly some of the nicest people I've ever encountered. The doctors are absolutely amazing--by far the most caring and compassionate I have ever met. Their warm bedside manner made me feel comfortable and truly cared for. On top of that, I was assigned a community healthcare worker who has been instrumental in helping me navigate essential resources that I desperately needed. The level of support and care I've received here is unmatched. I highly recommend WeKare Medical Center for all of your healthcare needs. If you're looking for a place that truly puts patients first, this is it!

i had the best experience ever with these folks!!! okay first them little ladies in thr front…read moreoffice are warm comforting loving .... they have a genuine sense of love for the community & you can tell they want to help. next who is this jamie lady whom does community impact for families & individuals. this lady was by far the best person i have ever met.all year long.i have been in clark county for fourteen years.i have three daughters, one with autism.and this lady goes to the top of my list. genuine caring honest real warm friendly i mean omg thank you clark county for this lady jamie @ hope4nv on charleston.

Not sure why there are so many negative reviews. I've been to many PCP's in Las Vegas and this…read moreoffice is excellent. I've seen several providers here, the most recent being Reba Mathew. She has amazing bedside manner, listens thoroughly and demonstrates empathy for my concerns. She has helped me through several recent health issues and sends me to the correct specialists when needed. I appreciate the front office staff who always answer the phone and quickly send paperwork via email if needed. I highly recommend this office if you're looking for a small office with top notch care. The office doesn't look like the photos on yelp but it's clean and they're efficient. The office is never too busy. No long waits in office and they offer telemedicine once established. Thank you, Absolute Primary Care.

I left this appointment extremely disappointed and concerned by the lack of a thorough evaluation…read moreand discussion of my options. I specifically went in because I wanted medical help with weight management and wanted to understand what options might be appropriate for me. Instead of feeling like my individual situation was evaluated, I felt dismissed almost immediately. I was willing to discuss my diet, lifestyle, weight history, insurance coverage, medications, testing, and whatever else was necessary, but I was not asked the questions I expected from a provider evaluating someone for weight management. When I explained what I had been eating--for example, approximately 2 cups of zucchini in the morning, around 1 1/2 cups of green beans, and more zucchini with dinner--the doctor shook her head and told me it was too much and "too starchy." There was very little effort to actually dig into my overall diet or ask follow-up questions before making that judgment. What concerned me even more was how unwilling she seemed to go over weight-management options with me. I did not expect a doctor to simply prescribe whatever I asked for. I expected an actual medical discussion: What options exist? What might I qualify for? What are the risks and benefits? What labs or other testing should be done? If one medication isn't appropriate or covered, what are the alternatives? I did not feel I received that kind of evaluation or conversation. I also asked about a previous medication order from February. While I was being walked out, I heard the doctor asking the office staff what had happened with that order, and nobody seemed to know. I specifically asked what happened so I could prevent the same issue from happening again, but I was told the date was locked in the system or they could not see the reason. Afterward, I contacted/checked with my insurance and confirmed that a prior authorization had never been submitted. I ended up having to pursue additional information myself, including looking into labs, a sleep study, insurance requirements, and whether another doctor could submit a prior authorization. That is particularly frustrating because those are exactly the kinds of things I was hoping to receive guidance about during the appointment. I understand that a physician may decide a particular medication or treatment is not appropriate. That is not why I am leaving this review. My concern is that I did not feel properly evaluated, educated about my options, or given the opportunity to have a meaningful conversation about my health before being dismissed. Patients seeking help with obesity and weight management deserve to have their concerns taken seriously and to understand the medical reasoning behind their treatment options. I left feeling like I had to do much of that work myself. I would strongly encourage anyone considering this office for weight-management care to advocate for themselves, ask detailed questions, and independently verify with their insurance that any required prior authorizations have actually been submitted. I'm just going to get my lab results and my sleep study results and absolutely take them to a new doctor. Plus Rowena Garcia I already can go to the doctor that's helping my mom since she said she flat out can't help me with any options anyways. My husband will be coming with me as well. No more of this. Our health is more important to us.

My first visit yesterday, May 21, 2026 with APRN Molina de Pena lady was a good and pleasant…read moreecperience. Very competant, caring, kind and took her time to listen! Which..in itself is a Miracle here in Las Vegas. Only thing that I take offence to is the Medical Assistant/Triage nurse, Matthew? Though a wonderful person, great demeaner, kind, caring also, but lacked in the basics in taking your blood pressure reading, which is pretty shocking. Being that this could be the easiest part he performs during a Triage. He did an incorrect wrist cuff technique for my Blood pressure reading. (He left that same arm dangling, in the process, instead of holding it up at heart level.. and in turn, got a high reading) when I have Normal blood pressure, as my Baseline is normal & mostly on the low end! So, I know my baseline well, and this is just unacceptable. I found this Centerwell Clinic to be exceptional. It's large, very modern in Decor, including an Activity Center inside. Everything was very clean & neat. And the girls working in the office were very kind, friendly and curteous. A very good all around vibe I thought. I truly recommend this Clinic location for anyone.

Don't accept commercial insurance. They don't tell that until you have a bill and charge you more…read morewhen the bill is decline from the insurance.

After a revolving door of doctors at UMC, I finally decided to b switch providers. I had a really…read moregreat experience with Shawwna Fitzwater! She was super attentive, took her time with me, and I never felt rushed. Everyone in the office was really friendly and personable, which made the whole visit even better. It was just a comfortable, easygoing experience all around!

This place is located at Flamingo area. I visited the clinic to inquire for annual check up, labs…read moreand TB test for work. I found out that they service such as Primary care check-ups and annual physicals, Preventive medicine like immunizations and lifestyle counseling like Medication management, Urgent care and wound care services, Transitional care after hospital stays to help prevent readmissions and In-home primary care for patients who need care at home. It's really cool that the provider can visit at home for Medicare insurance. The staff are very attentive and helpful for smooth check up.

Calli Collins is a fantastic practitioner that I have been seeing for a long time. She is the only…read morereason this is receiving a 3 star rather than 1 star review. This business advertised itself as a medical office that is lgbt friendly and provides services for including hrt for patients. That is why I chose this office. Other offices charged VIP plans for hrt and were focused on cis men. This office has now bait and switched the trans patients it advertised itself to, mandating they buy into the expensive VIP plan as they switch to a "concierge" service. So they want to charge me 76-100 extra dollars per month, not covered by insurance, to still have to go through insurance and pay for all of my medical treatments and bloodwork. I would rather pay that extra money to go to a specialist office not scamming its patients. If Calli Collins ever leaves this practice, or if they start requiring the VIP for even typical primary care services, this review will be changing to a 1 star, and I will go into more detail about my negative experiences with other staff in the office. The front desk staff are rude, dismissive, and openly gossip about patients within earshot of the waiting room.

UPDATE- I JUST FOUND OUT HOW DANGEROUS IT WAS FO THE PA TO HAVE ME ON ESTROGEN WITHOUT PROGESTERONE…read moreFOR A YEAR!!!!! after the initial prescription ran out a year ago, in our telephone appointment she said "there's no standardized daily dose for progesterone" and so she did not renew the prescription. And therefor for a year I have been daily dosing estrogen with ZERO progesterone The other feedback I had about the experience is just vibes

Again, I have to say, Dr. Ong is awesome! so on the occasional heartburn of not getting through on…read morephone I will modify because he really is the only doctor who got to the bottom of a 19 year medical issue!!!

Got the covid and just got out of hospital for about 3 day. Didn't want to go back to big hospital…read more So I try getting a doctor in a small clinic. I ask him did he take a certain medical card . It was like pulling teeth trying to feed him information and spell for him everything. I informed him I couldn't urinates for 2 day now . He proceeded on doing paperwork. I got impatient and ask him can I come in now to see the doctor. He finally tell me the doctor won't see no one till Friday , that was 4 day a way. I got frustrated needed to urinate but can't . I just hang up . what a waist of time, Did all the paperwork for nothing. Just frustrated , he should have ask what the reason first and availability of the doctor and which insurance he take last. That all I'm saying, I got to go pee now.

This is a brand new practice. I brought my daughter in and Dr. Bruce was amazing with her. The…read moreoffice staff were also great with her.

From the owner: We are an Urgent care Primary care facility.read more

I went my mom firts time as new patient they took good care of my mom.front the beginning to end…read morethank you dr miller and staff please keek the good work everyone

This office staff is horrible and cannot handle prescriptions. The Dr. Doesn't connect with…read morepatients in anyway at all. He knows nothing and I was prescribing my own meds to him because he doesn't even know of them. He's not upto date and he only wants your $$