I lived at Zocalo for almost 3 years, and this is my honest review of both pros and cons. Pros: - It's a diamond in the rough. (And it is pretty rough.) The neighborhood itself is awful. But for Spring Branch, it's probably one of the better complexes you're going to get. Best bet: Just don't move to SB lol. It's kind of a s*** hole. - Maintenance is okay and selectively responsive. Many problems that came up with maintenance, I believe, stem from lazy office management and their refusal to communicate. The property is maintained well. - Pet friendly, and other pet owners are courteous and cool. The people compensate for the nasty management. - No major issues with pests, as long as you stay on top of having pest control every couple of months. (Note: They only spot treat) - A pro and a con: They leave you alone for the most part and are not intrusive. But when you actually need something, they still ignore you. Cons: - Management: The biggest reason I can't give this place 4 stars. It started off much better here when I moved in. Only one manager has stayed (Ericka), but she doesn't respond and does not care about getting to know you. Neighbors have expressed the same sentiment. Just overall nasty staff to deal with who seem oblivious to how awful they are. They recycle staff almost daily, which is a sign of a complex going downhill. The best managers have not lasted more than a few weeks, and it's such frequent changes that they have no clue what's going on, and make it clear they don't care to. Calling the front office, you will be greeted rudely and talked down to like you're stupid, and don't expect an email response despite the importance of putting things in writing. You'll be ignored. - Safety: While it's safe-ish, management seems to work hard to make it as unsafe as possible. My car was stolen out of the lot. Cars and trucks always have windows smashed, trucks up on cinder blocks, gunshots aren't uncommon, and there is always a non-working gate that they ignore for months. 9/10 chance your car will get jacked, smashed, or something similar, and management will begrudgingly (if at all) send out a text that it's YOU who should be more diligent. God forbid they do anything about it. - Plumbing: There is a serious plumbing issue with this place. My apartment flooded with what smelled and looked like sewer water at least a dozen times. They ignored it the vast majority of the time and told me to have my insurance deal with it. That is their answer to everything, so they don't have to do anything. I've spent hundreds of my own money on repairs and lost so many belongings as a result of the flooding that happened weekly for a while; it's unreal. When I moved out, it was evident that I had been living with black mold hiding in places all over the place. The building is literally sinking into itself, and the floors are all warped by plumbing issues. My upstairs neighbor had a literal cardboard box placed on his ceiling to stop a leak that had been coming into my apartment as well. Unsurprisingly, the leasing office ignored his emails, calls, etc., and as I heard, he still had that cardboard box covering a hole in the ceiling. -Move out: Since nobody knows what's going on there, the leasing office came pounding on my door days before my move-out, and when I called the office after waking up, one of the fly-by-night leasing agent ladies was as rude as ever, acting like it's my fault she didn't know when my move-out was. And then they charged me extra for the days that they miscalculated. Sorry, but how's that my fault? Not my problem that they f*ed up. - especially after a year of neglecting a mold-infested apartment, refusing to replace a fob after my car got stolen off their un-gated, unsecured lot, and not replacing it for 4.5 months, but still charging me monthly for it and -surprise- ignoring all emails and phone calls about it. Unfortunately, this place had a lot of potential a few years ago. But they stopped caring, and so the place just went downhill. Wish I could recommend but honestly glad to be gone. read more

I just moved out and lived here for over a year. My AC bill was over $400. My AC broke and they didn't call me for a week. The valet trash service doesn't pick up and you have to pay for it regardless. Dog poop everywhere. Gun shots every night. Their policies change daily and you get different answers from each person in the office. Avoid this headache at all costs. Desire and Ericka are horrible people which explains why they both live at Zocalo- trashy staff, trashy community. I have over 14k followers on social media and just posted how disgusting this place is and their staff. read more

I've been at zocalo for about a year now and I'll be leaving when my lease is up. I'm going to give an honest review of pros and cons! Pros: the community is beautiful. landscaping and grass for pups is amazing. Bright and colorful and nice water features. Cons: small apartments and none of the 1 bedrooms have washer dryers. There's also not a lot of 1 bedroom floor plans. Pro: the laundry facility is cleaned at least once a week and the club house is nice Cons: just cause the management takes care of it doesn't mean tenants do. They fight over w/ds - there is sand in them constantly I have to wipe out washers before use because I've had them come out sandy. I've also had neighbors use my baskets and carts then their excuse was they had bed bugs and had to wash a lot of stuff.... Cons: management staff is snobby and only polite on occasions. I will say when I first moved in maintenance issues were handled with respect and promptly. But then again, my apartment shouldn't have smelled like smoke to begin with. As my time has gone on, Desiré has singled me out and been petty and argumentative. The neighbors webpage is filled with drama on managements side and the tenants. Desiré fussed at me for my folded up dog cage that's mesh with the wall of my entry way which is tucked in a corner (only about 1.5" was visible you had to walk to my door to see). Meanwhile she literally has an empty dirty bird cage sitting on her front porch for at least 6 months........ She's made personal jabs, disrespects personal boundaries. I've told her I no longer want to communicate on issues because things escalate unnecessarily with her & she keeps arguing regardless. Brandon has rolled his eyes at me when our dogs bark at each other even though his dog barks like a banshee out the window in between his blinds. One of the other staff members I gave her a brand new bed frame for free; she was kind of rude picking it up and didn't ever thank me for the generosity. I also was fussed at for putting up my own fence on my patio (they're not fenced) but it was gorgeous white picket fence, I was told to remove. Meanwhile another neighbor has lattice put up horizontally and vertically blocking their patio and it's never been removed or acted upon. So I definitely feel personally targeted. Cons: multiple car break ins but mine has never been broken into. However my bike was stolen right off my unfenced patio! Had a lock on it too. The surrounding neighborhood is not great. Pros: big kitchen sinks, open floor plans. Pretty apartments. Pros: it's a very quiet complex. Very peaceful walking around any time of day. Pro: taco truck and convenient store within walking distance. Also a fire station. Cons: there is a sewage issue here that is quite gross but won't effect everyone's apartment. Certain buildings will have leaks around them, some residents will complain of sewage coming up their tubs. There's also been moments where water smells bad in bathroom but they usually are doing some kind of plumbing repairs and it goes away. But I've seen many residents complain about the sulfur smell in their apartment without running water. Con/pro: this is a pet friendly community and I swear there's like no fleas, I barely did any topical treatment this year and I found maybe 2 fleas total in 12 months? Also almost no roaches. However - LOTS of gnats. Lots of frogs. We've seen snakes. Lots of millipedes. Ultimately I'm leaving because they wouldn't lower my 6 month rate when renewing a 3rd time for longer lease. I had plans to move out of Houston July 2020 and was forced out of my old place due to maintenance emergencies. So I HAD to find temporary housing. Sadly the pandemic changed my plans and I'm now here for the long run!! Zocalo refused to offer me a 12m lease at the proper 12m rate. I had to pay at least my 6m rate. That would've been my 2nd year and despite its flaws I'd probably stay longer. I even called the corporate office and spoke to 2 people, but nope! Instead of long term tenants they'd rather vacancy, repairs, and then sign someone else at the 12m rate. Bad business! Have fun with that. Also their move out fees are OUTRAGEOUS. I'll be on my top game leaving here. I'll post pictures so you can be weary too. read more

Zocalo - Cleaning fees - Apartments Near Me - Houston, Texas

~ Recomiendo Zòcalo, hablan español! ~ As a highly organized and intentional person, I managed a spreadsheet of 29 apartments and used 3 different apartment finders because I wanted to find the closest to perfect home for the next 8 months. After reviewing all of the webpages, speaking with dozens of representatives, and touring a couple of complexes, I felt confident about moving into Zòcalo for two main reasons: 1. For the price of $1126, an 8th month lease for a 2 bedroom, 876 square feet, newly renovated - never lived in, top floor apartment, was unbeatable and the main selling point for me. I was also drawn to the fact that 1A. everything from the bathtub to the laundry machines in the unit were new, 1B. the community is well cared for and still up and coming, and 1C. the amenities of the filtered water station, lounge workspace, weights room and the additional yoga/dance studio make the complex a wholistic space. 2. Desiré - the Assistant General Manager, was one of the most helpful and patient leasing representatives I engaged with. After asking over 50 questions, reading the lease word by word, and maintaining a high need for communication, Desiré consistently responded and additionally went above and beyond to address matters I didn't directly bring up, but she knew I'd care about. The cherry on top was when she respected my partner's pronouns and didn't assume their gender - which is rare here in Texas, but important and affirming as queer people. Pro tips: 1. Check-in and write a review on Yelp if you'd like to take advantage of the $30 application credit. 2. If you're an educator, veteran, first responder, or medical practitioner, ask if you're eligible for a waived deposit! 3. Ask about the available units and if you have a particular preference of placement, ask if you can view a specific one. Because of COVID they're tryna limit the number of folks in the space. 4. If you aren't using an apartment locator, check out @fancyapartments_htx on instagram - as they offer a move in credit for including them in your search and referral process. All in all, I am beyond excited to be moving in in a couple of days and am grateful for having found such a gem. Check out Zòcalo for yourself - their web presence is just one piece of the puzzle and it's worth the consideration! read more

I started my apartment search back in September & narrowed it down to Zòcalo based on reviews & quality of the property. They allow you to sign your lease in advance & lock in your rate. I move in next week & im very excited. The section I'm located in only has one neighbor so far. It's super quiet. The renovations look amazing from the apartments , the pool & gym. If you're looking to move here now is the best time. read more

Zocalo - Kitchen - Apartments Near Me - Houston, Texas

See all

Whats to point out how great the manager Erika is. Shes been really helpful throughout are stay here would highly recommend her for your assistance read more

Truly great customer service . Their property is clean and management is easy to get access to

The only reason this place isn't getting a low low rating is because it is a nice complex, with a good MAINTENANCE not managerial team, decent kitchen renovations and limit indoor insects. The only nicely remodeled parts of the house is the kitchen and tiny bathroom with no shelving. My bedroom floor is slanted and my apartment reeked of weed from my upstairs neighbors. There is only one laundry room which is always busy, almost never clean and only half the dryers work and the other half is people letting their laundry sit for two hours. I wish that was a joke. Good luck finding any parking after 6pm. I can look past most of those errors and have. It's the people that make it not worth it. The first three months of living here, I was thrilled to move here, management was great when I first moved in. Issues started right after that. When I moved in, I reported paint on the floor and low water pressure. Not too big of a deal with the paint, and the water pressure is still pretty low in my bathroom but I got over it cause I don't want to nag. One month living here, paid my rent on the first with active building which is a platform I used for YEARS in my other complex. After I paid my rent, I noticed a week later there was still a 50 dollar balance. Odd that it would come after I paid my rent but I was thinking it was just a fluke cause I just moved in. Second month trying to pay my rent, the money gets taken out and put back, which has never happened before. It makes me nervous so I go talk to Ericka who told me everything was fine as long as the money was in there. It definitely was. But two weeks and it's still in there so I call and talk to Jaime who recommended a money order. The next day I get a money order, plan to drop it off after work and I get an email saying that I'm being charged almost $200 extra for NSF. I have used this same account and same app for years and NEVER has this happened. When I tried talking to the office, they were petty and refused to take responsibility for their mistakes. Like of course it's insufficient, you told me to take the money out and pay another way. I go to the office to drop off my money order and get met with plain attitude. And guess what? It happens the next month. I pay my rent on the 1st, two weeks later the money is still in my account. The manager tries to charge me again saying the account is insufficient when the money is right there in the account. Then wants me to be grateful because she agreed to only charge me 75 instead of the late fee. Now, they are trying to charge me for trash which the lady labeled at "overweight." This confused me because I easily could pick it out of the outdoor trash can and back in. I even took video of my doing it and I double bagged it for her sake and she wouldn't take it still. Truly unbelievable. The second you don't take their nastiness or you question them, they have it out for you. I had hopes that I could stay in this place for a long time, now I'm not so sure that I even want to. read more

I moved here a few weeks ago and I am so glad I found this place!! Management & staff are always super helpful, kind and professional. I love my new home!!! read more