I went here for the first time about a month ago.
LOCATION: This location is in a busy area because Windsor Castle is right nearby, but it's not too crazy. 3/5
ATMOSPHERE: The ambiance is okay. If I had a suggestion, it'd be switching out the chairs because the basic wood look just looks too basic and boring, and I think by doing a simple switch of just those would make the restaurant seem much more cozy and inviting, instead of giving off harder vibes lol. 3/5
SELECTION: It's an Italian chain restaurant, so they have pizzas, pasta, etc. They also have a separate vegan menu, which is nice, except that you have to ask for it. I think it'd be nicer if they just included it in the regular menu. 3/5
WHAT I GOT: I got the Vegan Lentil Ragu. You have the option of getting it with wholewheat penne pasta or non-gluten containing fusilli pasta. I ordered it with the fusilli because while I'm not allergic to gluten or have celiac disease, I typically eat gluten-free because gluten tends to be hard on my digestive system. So anyways, when I ordered it, I said, "can I get the Vegan Lentil Ragu with the fusilli?" and the waitress said, "with what?" and I repeated "with the fusilli pasta," making sure to point to it on the menu too. So it seemed like she got it down. But, when it came out, it was the wholewheat penne pasta. Usually, I'd speak up and say that's not what I ordered, but we had already waited nearly an hour for our food, even though it lowkey wasn't even that busy (but more on that below). So, I didn't feel like waiting any longer and had to deal with having gluten in my system. It was disappointing. At least it tasted okay. The pasta was cooked thoroughly, the sauce was fine (although I wish there was a little more), and the lentil mix was alright too. It wasn't amazing, but at least it wasn't overly oily, salty, undercooked, or spoiled -- just trying to think positive lol. But yeah, I was still disappointed that the waitress got my order wrong, but I was too starving and upset from waiting too long to ask for my actual order. 3/5
SERVICE: So yeah, the service was super slow (like I said, it took nearly an hour for food for four people to come out), despite them not being terribly busy or anything. And, the waitress clearly didn't know how to put my order in correctly or something, even after my clarification. Overall, my experience here was way worst than I expected. 2/5 read more