Always a good wash. Good hours. no tipping! Pick up a…read moredamp towel on the way in. Includes dryers at the end of the line. Has self-serve vacuums on each side of the car that reach to the trunk / lift gate. Provides window-wash solution and freshener. Compressed air nozzles for cracks and crevices! Floor mat wash machine can now accommodate many Weather Tech mats. Or they'll pressure spray at entrance. Monthly Club price includes unlimited washes.

First time I did a review I rated this place well they got 5 stars from me. But hey times are…read morechanging. So I get the monthly vip stuff. Everytime I come here and I think the arm will go up it does not. Now when I come Im not super busy but I aint got time for them to look me up in the system and blah blah blah. Why you charging my credit card but its always a big ol game of clue to let me in. I dont feel like vip Matter o fact I feel like I want out this club. The towels have spider webs on them. I'm just unhappy over all. The last 8 times they dont ever have air freshener for your car. No snacks. What makes this vip worthy. I got to vacuum out my own car. I issue them one star. Yall got ta do better. Treat your vip customers better. Vip member hump yeah right!

Worst car wash experience ever! They have certainly went…read moredownhill. I was there around 1130a and the only car getting serviced. Had to tell the guy to re vacuum, I could still see stuff on carpets, clean the review mirror, clean the passenger side wheels (they were gray), vacuum out the back, and more I've already forgotten. My windshield still has spots on it and so does the front of my car. I'm so disappointed! They used to be my favorite full service car wash, but I will never go back there again!

My first visit to this location and find myself a fan of Waterway Car Wash. They offer somewhere…read morearound a half dozen locations around the St. Louis area. Not only a car wash, but also a fueling station is included. What I found to be one of the more positive aspects of the business are their gas pricing through Waterway Fuels. I'm sure it's a draw into their wash, but it worked for me needing a fill up coming off the road. I encountered a friendly staff person who assisted me with payment of the wash and a ticket. Also, one of the aspects of the business that I've never seen at any other car wash before is a bug prep area. Again, perfect coming off the road with lots of bugs. It's an area right before you enter to scan your ticket. The prep area offers brushes, squeegees and plenty of soapy water. My ticket scanned with no issue and the wash overall was pretty good. They also offer self-serve vacuums which I skipped this time. An overall clean operation with strong service was my take away. I'm sure that I will return next time in town.

A good place to get your car washed while traveling…read more While visiting the O'Fallon, Missouri area, we decided to stop at Waterway Carwash to clean the car after several days of traveling. The location was easy to find and offered both fuel and a car wash, making it convenient to take care of both at the same stop. We filled up with gas first before heading through the wash. Since this was our first visit to a Waterway location, we weren't familiar with how everything worked. The wash itself was straightforward, and after it was finished, we pulled into one of the vacuum and detailing spaces to wipe down the car. A staff member politely informed us that we had parked in an area reserved for VIP members and directed us to the appropriate area for standard customers when we were pretty much done. It was an easy mistake for first-time visitors to make, but the employee handled it professionally and courteously. The facility itself was very clean and well maintained. The vacuum and detailing areas seemed well organized. The prices also seemed very reasonable for the services provided. Overall, we had a good experience despite our brief confusion about the parking areas. Between the clean facility, courteous staff, reasonable prices, and convenient location, I would recommend this Waterway Carwash to fellow travelers or anyone in the O'Fallon area looking to give their vehicle a good cleaning.

So, I am the guy who reads others' reviews before writing my own. I was kind of let down by…read moreothers' negatives. My review is going to be positive. I liked the experience even though I am not a machine wash kind of guy. The reason I did this is because this is my father in law's car. He doesn't keep his car up that well. I work in a shop and was going to take his car in for an emissions inspection and the car was gross inside, spilled soda, MaccyD's bags, an unopened Dr Pepper, change all over the center console where there was spilled soda. I am rambling, anyways, I couldn't drive in a germ ridden so I took it to Waterway. The place is amazing, the pricing for the full service was great, I even got a ceramic style protectant which made the windows water repellant. The young lady asked if I wanted the trunk cleaned as well, I said no, I didn't even want to know what that looked like if the interior was in such grossness. They asked after the car bath if I wanted any attention to certain parts of the interior. I said yes, please really clean the center console. They did a stellar job inside and out. I like that the wheels were even very well cleaned (the design has a lot of spokes which is kind of hard to get in between, though they cleaned them well). Very good pricing, very attentive and courteous staff, very nicely laid out outside couches and indoor waiting area, I like that they have greeting cards as well (my brother just passed away and I was looking for a sympathy card for my sister in law). All in all, I highly recommend, you can't go wrong.

I have to say the woman that was helping everyone get through the car wash was very pleasant and…read morenice to deal with. The car wash itself does not have anyone manning it instead there are signs that tell you to pull forward and when to put your car in neutral. This is the first time I've been to a car wash that does not have someone navigating you in it so I was a little nervous but I had no issues at all. The vacuum that I had must've just been so full or maybe had something stuck in it after the car wash because I did not have a very good suction. The only thing I would encourage the location to add are rags with spray on carts like I've seen at other car washes so people can wipe down the insides of their car without having to buy some thing from the vending machine. I think this is a nice bonus to add.

Cleaning of the inside of the vehicles, it's offered with the membership I have and they always do…read moremediocre work and you have to ask for them to do the service that's already paid for. More training should be spent on cleaning the inside of the vehicles properly.

I enjoy this touchless car wash. My car looks nice and clean and their vacuums are great…read more Never too crowded and the area is always clean.

Just stopped by on my lunch break and sat at the entrance for 5 min while an employee hand washed a…read morecar (bucket and sponge). He looked very annoyed at my presence and kept on washing. After about 5 min of this I backed out and will return to cancel my membership. Been a member for a little over a year and service at this location seems to be declining.

Their gate on the members lane fell off and hit my car a month ago and they are trying to blame a…read morenon existent previous car for it. Their district manager has a voicemail that is continually full and doesn't answer his phone or Email. Apparently they don't intend to fix my car. I provided an estimate of repairs the day after the incident. Very poor customer service. As a matter of fact it is nonexistent!

Great service. But, my opinion I think the wash and soap should be better for club members and…read morepaying customers. But, the overall is great.

Above and beyond every time. There is a reason there can be a 30 min wait, these people do a…read morefabulous job, they get everything, door panels get detailed and every jamb gets sprayed and wiped down. Best car wash I have found in 50 plus years. Thank you Gen. Grant, keep up the great work!

Wow! I was really happy with my service at GG. I ended up at this spot to get my car detailed…read morebecause my friend has used them before. I made the appointment online, they have a pretty legit cancellation system in case something comes up and you have to cancel short notice. I liked that! When I arrived, they were ready for me which was great. Two gentleman tackled my car and got all of the crooks and crannies that im unable to reach. I sat in the lobby and worked (legit WiFi) and it took about an hour and 10 minutes. My car wasn't that dirty so I can imagine it might take a little longer if your car has some deep, detailed work it needs. They did a wonderful job and my car felt like new when I got in. They're easy to find off of Watson, and I really appreciated the customer service. I'll for sure return!