Do not waste your money. Our vehicles driver side mirror was knocked off by their dryers. They have been unresponsive in their reply to the matter. We have had a membership for years and are very disappointed in the way this has been handled. To be honest, it seems like they could care less. I never write reviews, in fact this might be my first, but I would like to warn others so that can avoid the hassle and damage to their vehicle. read more

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Would give zero stars if that were an option. Zips took two nice local businesses (Rain Tunnel and Blue Iguana) and drove them so far into the ground it's unbelievable. Poor quality service, lousy washes, no vacuums at some locations (who would believe that at least two locations had the existing vacuums ripped out and replaced with....nothing. What kind of car wash doesn't have vacuums...car washes ran by fools, that's who) To boot, the old Blue Iguana( Meramec Bottom location) had some sort of machine issue and damaged my car. Guess who's dodging my calls???? Brite Worx seems to be the better choice. read more

Very expensive as the basic wash is now $12 and they don't spray the front or wash the back. Go to Tidal Wave down the street, wash is $8 and they are fantastic and pay attention to detail! read more

Waited for 20 minutes just to find out they aren't taking on any more cars. Won't be back.

This response must be an automated response because I have several tickets that were created and got the same response indicating that they will check into the status and would receive no response further. There is no way to directly contact the claims department. Every time I reached out by my ticket claim I would receive the same response and the process would start all over again or it would say the claim has been closed. I still have not received the money they owe me for the damage of my vehicle. It is obvious to me now that they have no intentions on resolving this. I am being forced to consult with an attorney now. This was the first time I ever used their car wash and it destroyed my vehicle and their employee witnessed it. The company agreed they were at fault after I filed my claim but have not followed through. I hope this helps anybody who is reading these reviews about this company. If I ever receive payment for my vehicle from this company I will update this review. Highly doubtful as it has been 7 months now. read more

I am writing this review about the Zips on Tesson Ferry in St Louis MO. My husband & I both have a monthly subscription on both of our cars. We pay a total for both cars of $55.00. Today we both went & had our cars washed. There were 3 employees working that are useless. They lack any type of customer service. Did not engage in any way with either of us. When entering the car wash they don't spray down the front or rear of the cars. The car wash doesn't rinse off the soap. The dryer doesn't dry your car. They car wash doesn't clean your car. When we came home we spent 30 minutes on each car cleaning the dirt of the cars then drying them. DO NOT WASTE YOUR MONEY WITH THIS CAR WASH. WE WILL BE CANCELLING. read more

The employees are lazy, they don't spray the car anymore. They all look at you like we inconvenienced them.the equipment is always broken, the hoses inside the car wash either spray in the wrong way, or not at all.What an embarrassment read more

What happened to your responsible employees who assisted customers? When did the employees stop spraying the cars prior to entering the car wash? Today, a customer in a handicapped vehicle was struggling to get the screen to process his request. One employee is on his cell and two others were in the building. I left my car to ask for someone to assist the gentleman who needs assistance. Someone finally came out, as the line of cars was building. I am really disappointed in the service. There was a time, your employees were professional and helpful. read more

Careful if you stop here for a car wash in Ballwin, mo. They give sticker and tell you can have free washes for a month. They ask you to sign but don't disclose they will be charging you $35 per month. Another unscrupulous business. Avoid and move on to an honest car wash (there are many. read more

car wash poor quality, much equipment "down time" leaves suds and film on car. particularly bad is the cleaning on the rear of suv's... they have been billing me for extra membership for over a year. they will not talk to me, only allow problem ticket or email response. currently complaint with bbb and working through my credit card company for refund. zips will not ever provide information on my memberships to determine the fraud billing to fight the fraud with my credit card company. highly suspect company after talk with local worker at zips location that the company regularly participates in fraud.. use club carwash or any other, not worth the hassle... read more

Subscription with this car wash is a great concept when it's open... half of my membership visits had me showing up to the car wash closed for unexpected repairs. Even when I received a car was I had suds left on the car. Don't waste your time or money with this joke of a business or you'll find yourself writing a review just like this... read more

I had a similar experience that others had with the "car washes for a month" thing. I got no receipt, no paperwork, and zero explanation that they would be signing me up and charging me $35 a month. I didn't even realize that they wrote down my credit card #. The wash isn't that good and the vacuums were not in good working condition when I tried to use them. I canceled the membership that I didn't want the second I learned they charged my card again. Of course they won't refund because that is "against policy" read more

Disappointed as basic unlimited wash has gone from $14.95 monthly to $20.00, today went to get car washed and after waiting in line 30 min. was told machines went down and had to be repaired. Who knows when I'll get to wash my car? read more

Joey at Tesson Ferry went the extra mile for me today to solve my membership issue.

Absolutely terrible car wash. the attendants were friendly and even allowed me to go back through after paying 15 dollars for a car wash that included "wheels". Even after a second wash there was still gunk all over my wheels. Bird poop on the side of my door and regular marks on my windshield STILL did not come off after TWO 15 dollar car washes. It's only been about 10 days since my last wash (not at a zips) so it's safe to say I was very disappointed. read more

USED TO BE the best car washes around until ZIPS got involved. The wash IS NOT THE SAME and the membership this is STUPID. If you were a fan or RainTunnel you will be disappointed. Cant explain it but its just not the same. They screwed up a good thing. read more

Rate 3 star Gone downhill (tesson ferry) numerous sprayers not functioning. Just "bubbleing" Washed truck 3 times lately and tailgate still filthy when done. Needs maintence badly. Just renewed membership but transferred to meramec bottom. read more

We took our brand new Blazer there and the wheel cleaner put deep scratches in the front passenger wheel. They insisted I hit a curb. I did not hit anything. They were rude and condescending. read more

Zips Car Wash - Car Wash Near Me - Saint Louis, Missouri

This has to be one of the worst places to get your car washed!! 14.95 for a car wash is one of the most expensive I've seen! It does a terrible job too, it left scratch marks in my black car. Very easily seen in dark cars so be warned. read more

Long time customer of Rain Tunnel and still have several car wash cards. A) Hate the new equipment. Wash is not nearly as good as before. It scratched the car and cracked my front grill of my car. Plus the soap that smelled so good now smells like dirty dish water. B) They will not accept the Rain Tunnel credits C) The worker could not have been less helpful or annoyed by the fact that she had to be there. D) They took out the vacuums! Dumb. Lost a customer for life that lives in the neighborhood. read more

1) Dude tried to grab my credit card at the kiosk. 2) Attendant insisted I buy a membership. 3) I didn't get the wash I paid for.

Wow what a joke of a car wash! Advise you stay away from this one or any zips they just rip people off! Buyer beware!!! I'd use Water Way and the have a great monthly club! read more

I also feel like the quality of wash has gone down since they changed from wind tunnel to Zips. Not enough water before the wash starts and not enough to rinse soap before the end. I also had several missed spots all over my truck today. read more

Thoroughly unimpressed by this car wash. Second time giving it a try, and for 12 dollars there's no vacuums to be found and bird poop all over my car after exiting the wash. My car wasn't sprayed when pulling in and on top of the crappy car wash my license plate cover was ripped off and my plate was bent. This place is shit,BRING BACK RAINTUNNEL AND THEIR AWESOME STAFF AND SERVICES!! read more

Love zips great wash cheap monthly memberships $14.95 a month for unlimited car washes!

Here is a full review of the terrible car wash I received: You pull up to the automatiated kiosk only to be nickel and dimed into a decent car wash: the basic wash is $7 but you can add this for $3, that for $3 (and trust me the $7 wash won't get your car clean, or even get all of the soap off it for that matter). Then you pull up to the car wash entry and they do not pre spray your car. Nothing I love more than a dry car going through the wash and potentially messing up the paint. The soap and water dispensed on your car when you are in the car wash is also minimal. As I go through, im thinking: whoever owns this car wash now is incredibly cheap. Once I was finished my car still had bird poop and soap all over it. An idea for the management: why make a $7 car wash that doesn't even get your car clean? Make the basic wash more expensive and actually include some of the things that you are trying to charge an extra $3 for. TLDR: this car wash is terrible. Just wash it yourself. read more

I went to get my car washed for $12 which is a normal car wash. Shanon, the car wash worker, upgraded me to the best car wash for only $6 dollars! She was very polite and I'd go there any other time. read more

Worst ever experience!! Horrible customer service!!! Car is still dirty and they tol me there's nothing they can do!!! Will never go again!!! read more

Really disappointed that they will not honor previously purchased Rain Tunnel cards. Many people buy them for gifts and are just getting around to using them with the snowy weather we've been having. There was no visible signage posted from the road stating that they were going to no longer be honoring the Rain Tunnel cards. Money wasted. I understand not selling anymore Rain Tunnel cards but they should at least honor the ones that had already been bought and paid for. read more

Very disappointed in the transition from Rain Tunnel to Zips. We gifted Rain Tunnel cards and now totally embarrased our family and friends cannot use them. No bug pretreatment on windshield and bumpers and rinse leaves spots. Membership program is too convoluted and purchase kiosk sucks. Sorry to see the decline of a great carwash. read more

Very poor. Used to go there when it was rain tunnel express. I have a few of their car wash coupons left and need to use them up pretty quick. I've noticed that just recently the amount of water they are using is absolutely insufficient. This last time the attendant did not even wet the hood or the trunk of my car and there was absolutely no water or lubrication of any sort before the car hit the first set of brushes. I don't know if this new management thinks that that is acceptable but it is not for me. On top of that they raise their price and are trying to get people to buy their more advanced carwashes. But even when I tried one of those the car went through the whole thing and had residual soap on the glass in the rearview mirror's. They better up their Game because with this level of service I will not be going back. read more

This place gave me the worst car wash I've ever had in my life. The caked pollen & sot were still around all the trim and windows. Unwashed spots every where. No wonder you get unlimited monthly washes for 14.95! And they run the place with only 2 people no where to be found after the wash. I used to go to ran tunnel which was a fine place. WARNING: Stay away!!! read more

Wow. I guess zips bought out the people that had several washes. I was only familiar with 3 locations. Watson in Crestwood, Gravois and Tesson Ferry. They were all good, in my opinion. Zips apparently installed some "better", actually worse equipment. It's upsetting to see a business that I liked so much go to hell. My car has not been clean since z' s took over. Always residue, soap and untouched areas. I bought a monthly membership and there was always a mountain of confusion with them trying to squeeze additional charges out of me. In conclusion, if you enjoy being frustrated and having a dirty "clean"car you found your favorite new car wash. read more

Same quality car wash as previously, but now the personnel are rude. Sad to lose Rain Tunnel Express.

Was a long time customer of Rain Tunnel Express at this location. Unfortunately they were sold to Zip's. I could never have imagined how great a negative impact that sale would have. Loved Rain Tunnel as customer service was great, would always pre-spray car before wash, plenty of great smelling soap and water used, car came out clean, pricing (especially when you purchased their money saver cards at 1/2 price) was fair. Well all of that ended with the sale. They changed the whole washing system and the new seems to be much rougher on the vehicle (in fact, it ripped off one of my rear mud guards), they no longer pre-treat the vehicle, the soap actually stinks so maybe it is good that they barely use any, the rinse is poor and my vehicle is no where near as clean. To make matters worse, the price is higher and even worse they stopped honoring the money saver cards from Rain Tunnel Express. Very poor decision to stop honoring the cards as I know many folks including myself and 5 members of my family that were left stuck with the cards that they had purchased. I for one will not be going back! read more