This carwash used to be good. Now not so much. Only half the vacuums work…read more Today I went and had to move three times before I found a working vacuum. There weren't any towels either. I had to ask for a towel and they brought some out a few minutes later.

I was glad to see this location show up in the area - it's relatively new from my understanding (i…read moresubmitted the business page based on their details from the website). As far as comparing it to wash quality that i'd get from a company that offers hybrid (in-person and wash tunnel), i'd say it was probably not as great overall...but it still got about 75% of the day to day grime off the car. The vaccum area was really nice as well; was sad to see the 5$ price point on wipes (whereas a local business just 5 minutes up the road has it complimentary). Additionally I had a snafu with one of the floormats getting stuck in the mat washing machine. A nice (free) amenity, but had to wait about 15 minutes before someone would help me...i guess they're told until all cars have went through to not go help? idk, seemed odd to me. Will try it again soon when it's not as new to see how it's doing. Maybe a fluke.

4/5 for me. Overall the better place nearby for the automatic wash / available vacuum experience…read more Staff is attentive and works to get or answer whatever to help you. As posted in a couple of spots, there are some things you need to consider before going through the machine: - check your mirrors. If they are loose in any significant way they will face some natural resistance with brushes - check your windows and sun/moon roof. A cracked or lowered window may let in - remember the free spray is glass cleaner and may not give you the best performance if you use it anywhere else on the car They do offer gift cards or monthly plans to keep you from having to do the purchase so much at the kiosk. Worth it if you wash weekly or Bi-weekly for sure.

I simply don't enjoy washing my vehicle any more. What once was a joy, a weekly rite of passage,…read morehas become a tiring chore. Yes, there was a time when I could happily spend a morning or an afternoon, busily cleaning and polishing, accompanied by special soaps, tire cleaners, glass wipes, cloths, chamois, waxes, and various muttered incantations. Those times are past. Maybe it's because I'm older, and an awareness that life and nice mornings and afternoons are finite in number. Maybe it's because I just don't 'hunker' as easily as I once did, maybe it's because standing up from the 'hunker' is in itself, an onerous task. Maybe it's just EASIER to let it slide? After allowing the White Mule, (aka, my vehicle), to descend into a colourless morass of gray-black grunge over the course of two years, I recently decided to seek professional help. Well, semi-professional. (For White Mule; I am FINE!) More than a quarter-eating 'stall and a wand' - less than José and his 'hand wash' studio. Something in an accessible, convenient 'drive-through', please! The White Mule and I auditioned several facilities in my area of town with less than satisfactory results. Some cleaned one side quite well, while barely touching the other. Some left icky streaks of foreign gunk on various body areas. (The White Mule; I am FINE!) Some were tunnels of stench! Some ignored the tires and wheels. More than a few had poorly maintained 'wheezing, asthmatic' vacuums! More than a few had access drives that were not designated for full-sized vehicles, which successfully negotiating would be a weekly hassle. (No one likes that feeling when you 'curb' your tender sidewalls!) Cut to TIME TO SHINE on 592 East Emory Road, near an Arby, my Ingles Grocery, my fav gaso, my favourite liquor store (see a pattern, here?). It's access is twisted behind the Chick-Filla, but it's made for real vehicles, not just those scooter-sized urban wheelers. TIME TO SHINE passed its audition with flying colours, cleaning two months of snow grime from White Mule's finish with ease. The facilities are clean. The prewash guy actually scrubs the bug splats! The vacuum area is super clean, with plenty of large, fresh, micro-cloth wipes and bottled spray solutions. The vacs are POWERFUL! (If Light Sabres were vacs, the FORCE would be with you!) The trash receptacle easily contained a couple of cardboard boxes, two months worth of junk mail, numerous handi-wipes, and a mound of fast food containers gleaned from the White Mule's passenger a We auditioned a mid-level cleaning package, one that covered the basics as well as cleaning and treating the tires. (No hunkering anymore, remember?) After inspecting the job, I signed up for a monthly package. A quick bit of math sussin' showed that after only TWO visits per month, White Mule would be ahead of the cost curve. When I mentioned I had just successfully auditioned their facility, the attendant applied my visit price to the first month's fee, a nice bit of customer relations, that. ADA is excellent. Unisex restroom is accessible from the vac area or office. VISA, MC, AMEX accepted. Is it just me, or does a clean vehicle drive 'better'? So yesterday I noticed the fellow with the pre-wash hose and brush was missing. And I noticed the 'travel speed' through the wash tunnel seemed to be faster than usual, reducing the 'wash-time' for each vehicle.Then, I noticed the little cloths at the vac stations were greatly reduced in number, as was the bottles of glass cleaner. The convenient pick-up baskets at the vac stalls for soiled cloths are gone, also. THEN I noticed the logo had changed, now the former Time to Shine is ZIPS car wash. So the new owners have already reduced the quality level and convenience at this location. -----Later...... several months to be exact. The degradation of service continues: No trash cans for patrons. Fewer and fewer fresh wiping towels. Stains that were removed in the previous wash cycle now require 'hand wiping' to easily remove. Closed today- a Thursday at 10:30 a/m. I want anyone to reach a decent return on their investment. But a reduction in hours AND service quality should be accompanied by a reduction in service rates, don't you think? I'll give Zips Time to Shine another month or so, but till then, another rating 'star' slides into to sea of poor quality.

We went through the wash and Owen, a sweet young gentleman washed my car with ease. he scrubbed a…read morefew places that needed it but was still very cautious of what he was doing. He spoke to us and was very friendly. He is definitely an asset to your company. I will def return for the friendly service.Great job Owen!!!!

I visited today, august 11 2024, and already left a detailed review on google and facebook but just…read morewanted to put one on here as well in case anyone is looking for a place that does a great job getting your car or truck clean. There really is nothing they could improve on. Customer service was great. The wash itself did an excellent job and the drying station is well stocked, clean and well appointed to even include compressed air guns to blow out all the nooks and crannies that your little dirt merchants have left behind with their greasy little fingers. I wont be visiting any other car wash when i am back in town in Knoxville.

Today I wanted to use the auto wash and put in my $12. Stupidly, I hit the refund button versus the…read morebutton for the $12 wash. I figured okay I'll hit refund again but no dice. Also, there is no longer a phone number posted and the two listed on the internet are not good. One goes to a car repair company in Oak Ridge (865-294...) and the one 865-938-...no longer rings. Goodbye to this car wash. Last week, one of the bays took my quarters and then I couldn't get it to soap, only rinse.

I was impressed by the deluxe $12 automatic car wash. Will be my go to if it doesn't change.read more

I've been looking for the best hand wash in Knoxville and as kind as this crew was I have to say I…read morewas very disappointed. I paid the tip wash of almost $65.00 leather conditioning, under carriage wash, wax, tires the whole nine. When I got to my car the door jams were visibly still dirty, the trunk not vacuumed, there was clearly bird poop on the hood and numbers, streaks all over the car and I guess I'm disappointed all that on this level wash had to be pointed out. If you are going to charge for a top "package" then I'm Expecting top service. While they were kind and attentive I'm not sure this service is worth $65 plus tip. Really disappointed

Fast, professional, and friendly. What more can you ask for? My car was cleaned well and all the…read moreemployees I interacted with were very friendly and professional. It's the best car wash in Halls...

I'd been to another location of this wash so I decided to try this location. My vehicle was left so…read moresoapy, including inside all the door jambs. The back end was especially bad and so many suds when I opened the trunk to dry things off. There was an area across the top of my vehicle that didn't look clean at all. I'm disappointed and also do not like leaving soap/chemicals dried on my vehicle. I would not recommend this car wash and will not be taking my car here again.

Please stay away from PureMagic!!!!!!…read more I was interested in a basic carwash, was directed through PureMagic's automated car wash system. Upon exiting I was missing several parts to my vehicle. One of the young workers had a huge box full of random vehicle pieces from several vehicles. I was unable to find any of my missing pieces in the box, because the pieces to my vehicle was still on the ground as several vehicle filtered through the car wash not knowing what damage to their vehicle was ahead. I was instructed to return the next day, after clean-up crew had gathered the daily missing vehicle parts. I returned the next day, after searching through the box of missing vehicle parts. I was unable to locate or identify any of the many parts located in the box. At this point, the young serviceman took photos of my vehicle to submit to their damage claim department. It has been three(3) months, still absolutely no response from PureMagic damage claims department, at this point I call the damage claim department to followup. I was told currently no decision had been made on my damage claim to PureMagic. I would 've rather driven around with a dirty vehicle than a vehicle missing parts due to a "basic" carwash. PureMagic NEVER again!!!!!! What a RIPOFF, I literally paid to have pieces of my vehicle ripped-off!!!!! THE MAGIC IS YOU WILL EXIT MISSING VEHICLE PARTS!!!!!

Nic is wonderful! My vehicle looks brand new, terrific communication and service, very thorough,…read morecan not recommend him highly enough!

From the owner: What sets us apart from the others? It’s our obsessive attention to detail, the top-tier products…read morewe use, and personalized service that treats every vehicle like it’s our own. Whether you’re bringing in a daily driver, a luxury vehicle, or a classic car, we go beyond the surface to deliver showroom-quality results every time. We specialize in interior and exterior detailing, ceramic coatings, paint correction, and more, all with an unmatched level of care and professionalism. Our team is trained, passionate, and always up-to-date with the latest techniques and technologies in the industry. But what truly makes us the best? It’s the trust we build with our customers. We listen, we deliver, and we stand behind our work. That’s why so many of our clients keep coming back and they refer us to friends and family. Book with us and experience the difference: Detailing done right. Service you can trust. Results that speak for themselves.

I paid 50 dollars! And the car is still as dirty as when I brought it! Neither the interior nor the…read moreoutside has been cleaned! Everything is still the same as it was!

Clean it!! The inside looked like a toddler had done it. They took it back again and came back just…read moreas nasty as before they did little to nothing to outside and the inside!!! It was slow that day so 3-4 men to a car. Ridiculous!!!!

I had such an amazing experience at Pure Magic Car Wash in Oak Ridge! The manager, Desean (I hope…read moreI'm spelling that correctly), truly went above and beyond for me. My car is a 2006 Lexus GX 470, and I hadn't washed it in over a year. It had thick, old dirt caked on that I honestly didn't think would ever come off. Desean personally stepped in, used a stronger liquid solution, and carefully worked it in with a brush to help break up all that buildup. After that, she had my car run through the wash a few extra times to make sure every bit of that old dirt was gone. She was so kind, patient, and friendly the entire time. I never felt embarrassed -- just genuinely cared for. Because of her extra effort and attention to detail, my Lexus looks absolutely beautiful now. I couldn't believe the difference! You don't see customer service like that very often. Desean clearly takes pride in her work and truly cares about her customers. I'm so grateful for her help and highly recommend Pure Magic Car Wash in Oak Ridge!

On Friday May 3, 2024 at 9:09 am I treated my car to an amazing spa vacuum…read more I even used the upscale car mate machines to clean my floor mats. Jeff, went above and beyond customer service, he was pure magic!