Do not use this Company, they will charge your card, tell you that you agreed to the ToS but then…read moretell you your tags do not work but you have to keep paying! Store says call customer service and they say call the store!! Had to file a dispute with my bank to get it to stop!!!!

Don't Waist Your Money!!! worst car wash ever and my car was as dirty as I came in!!! when I…read morecomplained to the guy he said per management there is nothing we can do. won't ever comeback!!!!

This carwash used to be good. Now not so much. Only half the vacuums work…read more Today I went and had to move three times before I found a working vacuum. There weren't any towels either. I had to ask for a towel and they brought some out a few minutes later.

I was glad to see this location show up in the area - it's relatively new from my understanding (i…read moresubmitted the business page based on their details from the website). As far as comparing it to wash quality that i'd get from a company that offers hybrid (in-person and wash tunnel), i'd say it was probably not as great overall...but it still got about 75% of the day to day grime off the car. The vaccum area was really nice as well; was sad to see the 5$ price point on wipes (whereas a local business just 5 minutes up the road has it complimentary). Additionally I had a snafu with one of the floormats getting stuck in the mat washing machine. A nice (free) amenity, but had to wait about 15 minutes before someone would help me...i guess they're told until all cars have went through to not go help? idk, seemed odd to me. Will try it again soon when it's not as new to see how it's doing. Maybe a fluke.

I had such an amazing experience at Pure Magic Car Wash in Oak Ridge! The manager, Desean (I hope…read moreI'm spelling that correctly), truly went above and beyond for me. My car is a 2006 Lexus GX 470, and I hadn't washed it in over a year. It had thick, old dirt caked on that I honestly didn't think would ever come off. Desean personally stepped in, used a stronger liquid solution, and carefully worked it in with a brush to help break up all that buildup. After that, she had my car run through the wash a few extra times to make sure every bit of that old dirt was gone. She was so kind, patient, and friendly the entire time. I never felt embarrassed -- just genuinely cared for. Because of her extra effort and attention to detail, my Lexus looks absolutely beautiful now. I couldn't believe the difference! You don't see customer service like that very often. Desean clearly takes pride in her work and truly cares about her customers. I'm so grateful for her help and highly recommend Pure Magic Car Wash in Oak Ridge!

On Friday May 3, 2024 at 9:09 am I treated my car to an amazing spa vacuum…read more I even used the upscale car mate machines to clean my floor mats. Jeff, went above and beyond customer service, he was pure magic!

4/5 for me. Overall the better place nearby for the automatic wash / available vacuum experience…read more Staff is attentive and works to get or answer whatever to help you. As posted in a couple of spots, there are some things you need to consider before going through the machine: - check your mirrors. If they are loose in any significant way they will face some natural resistance with brushes - check your windows and sun/moon roof. A cracked or lowered window may let in - remember the free spray is glass cleaner and may not give you the best performance if you use it anywhere else on the car They do offer gift cards or monthly plans to keep you from having to do the purchase so much at the kiosk. Worth it if you wash weekly or Bi-weekly for sure.

I simply don't enjoy washing my vehicle any more. What once was a joy, a weekly rite of passage,…read morehas become a tiring chore. Yes, there was a time when I could happily spend a morning or an afternoon, busily cleaning and polishing, accompanied by special soaps, tire cleaners, glass wipes, cloths, chamois, waxes, and various muttered incantations. Those times are past. Maybe it's because I'm older, and an awareness that life and nice mornings and afternoons are finite in number. Maybe it's because I just don't 'hunker' as easily as I once did, maybe it's because standing up from the 'hunker' is in itself, an onerous task. Maybe it's just EASIER to let it slide? After allowing the White Mule, (aka, my vehicle), to descend into a colourless morass of gray-black grunge over the course of two years, I recently decided to seek professional help. Well, semi-professional. (For White Mule; I am FINE!) More than a quarter-eating 'stall and a wand' - less than José and his 'hand wash' studio. Something in an accessible, convenient 'drive-through', please! The White Mule and I auditioned several facilities in my area of town with less than satisfactory results. Some cleaned one side quite well, while barely touching the other. Some left icky streaks of foreign gunk on various body areas. (The White Mule; I am FINE!) Some were tunnels of stench! Some ignored the tires and wheels. More than a few had poorly maintained 'wheezing, asthmatic' vacuums! More than a few had access drives that were not designated for full-sized vehicles, which successfully negotiating would be a weekly hassle. (No one likes that feeling when you 'curb' your tender sidewalls!) Cut to TIME TO SHINE on 592 East Emory Road, near an Arby, my Ingles Grocery, my fav gaso, my favourite liquor store (see a pattern, here?). It's access is twisted behind the Chick-Filla, but it's made for real vehicles, not just those scooter-sized urban wheelers. TIME TO SHINE passed its audition with flying colours, cleaning two months of snow grime from White Mule's finish with ease. The facilities are clean. The prewash guy actually scrubs the bug splats! The vacuum area is super clean, with plenty of large, fresh, micro-cloth wipes and bottled spray solutions. The vacs are POWERFUL! (If Light Sabres were vacs, the FORCE would be with you!) The trash receptacle easily contained a couple of cardboard boxes, two months worth of junk mail, numerous handi-wipes, and a mound of fast food containers gleaned from the White Mule's passenger a We auditioned a mid-level cleaning package, one that covered the basics as well as cleaning and treating the tires. (No hunkering anymore, remember?) After inspecting the job, I signed up for a monthly package. A quick bit of math sussin' showed that after only TWO visits per month, White Mule would be ahead of the cost curve. When I mentioned I had just successfully auditioned their facility, the attendant applied my visit price to the first month's fee, a nice bit of customer relations, that. ADA is excellent. Unisex restroom is accessible from the vac area or office. VISA, MC, AMEX accepted. Is it just me, or does a clean vehicle drive 'better'? So yesterday I noticed the fellow with the pre-wash hose and brush was missing. And I noticed the 'travel speed' through the wash tunnel seemed to be faster than usual, reducing the 'wash-time' for each vehicle.Then, I noticed the little cloths at the vac stations were greatly reduced in number, as was the bottles of glass cleaner. The convenient pick-up baskets at the vac stalls for soiled cloths are gone, also. THEN I noticed the logo had changed, now the former Time to Shine is ZIPS car wash. So the new owners have already reduced the quality level and convenience at this location. -----Later...... several months to be exact. The degradation of service continues: No trash cans for patrons. Fewer and fewer fresh wiping towels. Stains that were removed in the previous wash cycle now require 'hand wiping' to easily remove. Closed today- a Thursday at 10:30 a/m. I want anyone to reach a decent return on their investment. But a reduction in hours AND service quality should be accompanied by a reduction in service rates, don't you think? I'll give Zips Time to Shine another month or so, but till then, another rating 'star' slides into to sea of poor quality.

I went here with a coupon to try this wash out. Afterwards the wash still left bird droppings and…read moredirt on my van. Didn't clean it enough. Tried to go back thru. The owner says no, u can't go back thru but u can pay for a basic wash. I said but the wash didn't clean my car. He says, yeah because it was dirty. I told him it's a freaking car wash. It's supposed to clean ur car. Other words was said, but NEVER GO TO THIS WASH. STAY AWAY. AND IT LEFT HEAVY SCRATCHES ON MY HOOD. I MENTIONED THAT AND HE SAID NO IT WASN'T MY CAR WASH. NEVER GOING BACK.

Worst car wash I ever had told manager he told me there is a new car wash a mile down the road if I…read moredid not like the wash I got.

Great for my schedule that they are open 24 hours all week. Machines are quick and effectiveread more

A good value! Also has a convenient car wash on site so I can kill two birds with one stone! I will…read morebe back.

Good spot, only one ever opened during cold weather to be able to wash snow and salt off vehicle so…read moregood enough for me there

Absolute waste of time. NO tire cleaner OR presoak !!! High pressure soap has barely any soap at…read moreall. Owner clearly isn't looking out for your satisfaction. Only his pocket. Shouldn't have to call and complain to get the job done.

I've been looking for the best hand wash in Knoxville and as kind as this crew was I have to say I…read morewas very disappointed. I paid the tip wash of almost $65.00 leather conditioning, under carriage wash, wax, tires the whole nine. When I got to my car the door jams were visibly still dirty, the trunk not vacuumed, there was clearly bird poop on the hood and numbers, streaks all over the car and I guess I'm disappointed all that on this level wash had to be pointed out. If you are going to charge for a top "package" then I'm Expecting top service. While they were kind and attentive I'm not sure this service is worth $65 plus tip. Really disappointed

Fast, professional, and friendly. What more can you ask for? My car was cleaned well and all the…read moreemployees I interacted with were very friendly and professional. It's the best car wash in Halls...

Staff went beyond expectations with suggestions on the best wash to get rid off excessive winter…read moreroad treatment grime on my jeep. Was honest on what to expect and given the amount of residue. Prepped my jeep at the entrance to tunnel and power washed it to get the areas the brushed would not reach. I was amazed how great it looked after the wash. Thanks for going the extra mile and taking the time to care! Great work!

From the owner: As the preeminent car wash, we're on a mission to spark joy and pride in every ride by delivering a…read moreclean, dry, and shiny experience - every time. Backed by a friendly, professional team and a world-class environment, our brands are built on convenience, quality, and care. Whether you're a member or just stopping by, we make it easy to love your ride again.

Josh is one of the most meticulous and hard working individuals that I have ever met! His attention…read moreto details and customer service is unmatched. He is extremely knowledgeable, friendly. I promise that there is no better place on the planet to take your car. He will not only make your car look better than new, but it will protect your investment! Take your car to Josh regularly and it will always look it's best. Investing in the right professional to keep your car looking it's best is like buying insurance for your car's image!

Highly recommend Josh and Katie Hyne. They just finished our truck and car and I could not be more…read morepleased with the results.