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    Zips Car Wash

    2.0 (21 reviews)
    Open 7:00 am - 8:00 pm
    Updated 2 months ago

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    Car wash

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    Lillia A.

    If I could give this place 0 stars, I would after what happened to my car Saturday, April 1st, 2023. My hood was damaged as you can see in the pictures. I heard some crunching/grinding while my car was going through the car wash, and when I came out and drove around to the dry bay and started drying off my car, I immediately noticed the damage to my hood. One of the guys name Chad insisted that if the damage was done during the wash, my car would've been scratched all up the hood. I told Chad I know for a fact there was ABSOLUTELY NOTHING WRONG WITH MY CAR BEFORE I ENTERED THE WASHING BAY. The young man who directed me to drive onto the guide rails, I asked him if he noticed any damage on my hood, and he said there was nothing wrong with my hood as well. I was told to file a claim and unfortunately the manager, Valerie, would not be on site until Monday. Well it's Monday morning, and their hours are 7 a.m. to 7 p.m. but unfortunately when I call the (346)644-6342 number, I keep getting a recording. When someone did finally answer the phone, they gave me an email address supposedly to the manager of the Zips at the New Caney location. One of the guys that work at the location also supposedly gave me an email for Zips Human Resources department, which I'm very doubtful that it's a real contact email. Well as of today, Thursday, April 6th, the site manager Valerie, sent me this b.s. email Good Afternoon, Lillia This is Valarie the Site manager for Zips Car Wash in New Caney. I do apologize for responding late to this claim as I have been sick with the Flu. After reviewing your claim, it appears this damage was made prior to entering our tunnel. It is impossible for our equipment to only hit one spot of your vehicle. Our equipment moves in a single path all the way across the vehicle which would mean the path of scratches would be an almost perfect straight line down the car, starting from the front bumper finishing at the trunk of the vehicle. If you any further questions or concerns, please feel free to contact me at this email. Have a blessed day, Valarie Gonzales Now, how can she tell me to have a blessed day when she knows she is straight up lying to me. Has anyone else experienced this? I'm trying to contact the Corporate Office, and the CEO directly to make them aware of my damage claim because I know without a doubt, I am 100 % sure, the hood of my 2023 Chevrolet Malibu was not damaged before I went through the Zips Carwash on Saturday, April 6th, 2023, between the hours of 11a a.m. and 12:00 p.m. I will not rest until Zips Carwash takes responsibility for their equipment damaging my vehicle.

    Tire and rim destroyed!

    If I could give this place negative stars I would!! DO NOT Go to Zips Car Wash in New Caney!!! Half the time their equipment half a$$ works and last night they DESTROYED my rims and tires with their janky rigged up equipment! Im not the first customer this happened to and they still have it running! Plus while I was filling out my claim form another customer came in with the same issue. My car wasn't even clean!!

    Another example of why faulty equipment makes it impossible for this machine to clean your car.

    Another example of why faulty equipment makes it impossible for this machine to clean your car. There's leftover mud is because the green lower spinning wheels are not working. This is after going through the car wash.

    Video of when my truck was off the rails in the car wash

    UPDATE!!! I can't give it It has been since December that this incident has occurred and after many times of going back to Zips over and over and asking for general manager he is never at Zips in New Caney so then I call customer service and they tell me the same thing: THAT THEY ARE STILL INVESTIGATING... no one has called me or sent me an email about fixing my truck they have video they know what happened and I'm driving around with my GMC Denali deeply scratched from their machine that rolled my truck off and kept going....I'm still waiting and I'm documenting everything. I took my truck to a body shop near Zips in New Caney and they told me that they have had other customers with the same "incidents" from Zips Car Wash so y'all BEWARE OF ZIPS CAR WASH!! I'll keep everyone posted and see if Zips Car Wash does repair my truck....

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    10 months ago

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    9 months ago

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    6 months ago

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    5 months ago

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    2 years ago

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    1 year ago

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    2 years ago

    Vacuum caps where broken. Popped right off as I grabbed to use. Suction pressure is garbage for a car wash spot. Cat drive through was okay

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    4 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    3 years ago

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    2 years ago

    The price is wayyy too high. It is $5 more that other places that have nicer vacuums.

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    3 years ago

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    4 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    It's a good car wash and free vacuuming and have micro cloths for the costumers to use honestly this is the only one i go to

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    Zips Car Wash

    We're so glad to serve you. We hope to see you again soon.

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    3 years ago

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    Porter Car Wash - Our Dog Wash has warm water, blow dryer, soap, flea and tick soap, conditioner, cage, and gated wash area.

    Porter Car Wash

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    My wife's Tahoe was dirty. Really dirty. Like West Texas mud roads dirty. That's exactly where she…read morehad been. She went to the nail spa to get a pedicure and I told her I would take care of getting her car washed. I was looking for a place that had self service and automatic because I wanted to get the biggest globs of muck off with the foaming brush and high-pressure spray. Porter Car Wash was perfect for both. The self-service bay worked perfectly. They even took my credit card instead of making me rummage around for quarters. I got the worst of the mud off and made the car looking decent with one swipe of my credit card. Step 2 was to go to the automatic wash and have it get the rest of the residue off and run it through the dryer. I opted for the $10 wash. The owner was hanging out and watched my car go through the cycle. When I was finished he said the wax did not properly dispense on that side and invited me to go to the other bay and he would run me through again on his dime where the wax would work. I really appreciated his wanting my car to be right. I don't know what it is with somebody who gave them a really bad rating but I found the place to be clean, everything in working order and well serviced by staff. In fact the owner was the one who helped me. I will happily return. Her truck looks great!

    This place needs to be able to give a ZERO rating to! Their…read morewater is awful, I've never been to a car wash that left so much residue on my vehicle. I used the soap rinse, the foam brush (dismal amount comes out, waste of time there too), and their "spot free rinse" The soap was already leaving streak marks the high pressure rinse couldn't remove. The streak free shine left me wiping my car down for fifteen minutes afterwards to try to remove the spotting and still couldn't do. When I talked to the woman who ran the business she proceeded to argue with me about the results and did NOTHING to compensate the $8 I wasted on their sub-par equipment. I DO NOT recommend this place to anyone!!

    Kenneth's Car Care - Kenneth's Team

    Kenneth's Car Care

    (66 reviews)

    We have had our vehicles serviced here for over five years. They have fully detailed required…read morerepairs and operational ones that can wait. We never had to bring a vehicle back after a repair to fix it again. I had always done my own repairs starting in the 1960s! I am too old to continue so I selected Kennth's as they have been in business for decades in the same location with great reviews. We also had one vehicle in the body repair shop when a large tree limb fell on the windshield and hood. This repair cannot been detected from the rest of the vehicle. I is very hard to match White pearl paint and they did it. The waiting area is clean with drinks and snacks for customers!

    ZERO STARS. Do NOT bring your car to this place because they will steal everything out of your…read morebrand new vehicle; meaning all the extra pieces that comes with one once you drive it off the lot. I love to clean and keep piece that came in and with MY VEHICLES in its original place. But everything was stolen from the trunk of my suv. I take pride in leaving my shit looking just the way that i bought it. Once they got their filthy hands on it. i might as well had just let them have it. by the time after half a year of them having my vehicle and i got it back finally from them. they had stolen everything. yes, everything that would come up out of my vehicle. how is this not an invasion?! fucking thieves. i pray that they get everything bad that could happen to a business to happen to them!!!! Had I known they had thieves working for them I would have just had it taken to my original carlot. I regret knowing about this place and having been talked into having my vehicle sent here. I pray that this place gets EVERYTHING horrible that could happen to a busibess to happen. They purposely stole from me but still took my money when finally giving me my vehicle back, knowing all my belonging and car pieces were taken BY THEM. I pray nothing but bad things on this place. Just as they stole from me. I pray this business eventually goes out of business and that they struggle just as they hurt already struggling people who works hard for their stuff!!!!

    Zips Car Wash - carwash - Updated May 2026

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