I decided to try out this car wash since the Tommy car wash in town had bad vacuums. I was excited until I saw the prices. $19 + for a decent car wash? I think the cheapest car wash you can get is $15 and all it does is wash and dry. Their vacuums were good and my car did look clean however my rearview mirrors came out all folded up which was annoying. I won't be returning back because other car washes have much more affordable prices. They can at least offer other types of vacuums and mat washers if they want to charge that much for a 3 min car wash. I'll stick to Tommy car wash from now on. read more

Zips Car Wash - Car Wash Near Me - Moorhead, Minnesota

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Detroit Lakes - No towels available to wipe down car after wash, had a sign that said they had ordered some because people kept stealing them. However it has been three weeks and still no towels. Also, vacuums are routinely out of service. The Matt washer room is never working and it is impossible to cancel a membership. I do not recommend this site at all. Terrible service! read more

Clean the van ok still had lots of dirt spots all over the van. For the price I paid $20 the van should of been spotless. VAC is ok but not very strong. read more

I have been a member since this one opened and has it gone downhill fast. It's to just get them through as fast as possible. Don't think for one second they will bother with bugs on your windshield, cause they won't and now I will have to wash it at home. If this doesn't get better, save yourself a lot of money and invest in home, new improved, car washing products. Not impressed in the least! read more

Zips Car Wash - Bugs galore - Car Wash Near Me - Moorhead, Minnesota

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3-30-2021 update. Brady Solmon the manager of this location got in touch and asked me to stop by so he could check out the rims. He offered to use "Presta" brand "Ultra 2 step Cutting Compound" on the rims. He did a small area and the spots and water marks disappeared. He then told me I could sit in my car and he was going to grab 2 other workers to come out and help him with the rims. They spent 30 minutes and they look so much better. The rims still need some more buffing and detail work. And even Brady said I need to take it somewhere to get the rims detailed. I am thankful that the manager tried to fix the situation to my satisfaction. And hoping he talked to the "on-site"manager that was working on 3-27-21 for better communication and Customer service... just be nice. But good employees are hard to find. Completely happy with Brady and his resolution to the problem. read more

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I have had a membership with them since they opened. this car wash has greatly declined. I have tried every wash and my car still has always come out dirty. they used to spray all the vehicles down before they entered the wash and have stopped that for a while now. was told the higher ups won't let them spray anymore. I recently went in for a wash and the brushes in the machine were very visibly dirty. My vehicle came out scratched up down the whole one side. I filed a claim and only received an email back that i was not able to respond to. When I contacted there main zips office they refused to let me speak to the claims guy or a supervisor multiple times. I was told to file a claim against my own insurance. horrible customer service. would not recommend. read more

I tried to cancel. They are still taking money monthly and I can't even get car washes. Poor service.

I'd give it a zero if i could. The Moorhead location is probably the worst carwash I've been through. Half the equipment doesnt work. Its dirty and smells like sewer. The workers don't pre wash so the bugs never come off. You can tell the workers don't care. Surprised its still operating read more

Zips in Moorhead MN. On Oct 30th we used Zips car wash. We are not from the area. They automatically signed us up for something, as we were charged 11.48 in Nov. & 21.48 in Dec! We had only authorized a wash on Oct 30th nothing more! read more

The place has gone downhill since switching over from 4 seasons. Most the time barely any soap comes out of the dispenser, it mainly looks like water. They have been closed the past 3-4 days, Facebook and google doesn't say anything about being closed or their hours. Will definitely be canceling our membership and going elsewhere. read more

Katie was a very disrespectful customer service rep. She copied and pasted an email she already sent to me when I kindly asked for an exception to the cancellation policy, as I cancelled 3 days before instead of 7. I felt like an idiot for asking. Customer service 101 is to always validate customers feelings even if you can't give them what they are asking. She could have easily resolved the situation by simply validating my disappointment and saying she can't make an exception. Instead she did not appear to believe I was worthy of a few extra seconds spent on writing a few heartfelt words that would communicate care about me as a human being. Instead she rubbed in my face the contract I signed that states the policy. You can be right and still lose. Zips is losing me as a customer permanently. I will not have good things to say about it to any of my family or friends. read more

This car wash has gone way downhill which is a bummer. Would recommend the workers spray your car off instead of standing there to watch you drive into the wash. Went through twice today and my car is still filthy. Will be searching for a better car wash. This used to be my favorite place and I used to recommend to everyone. I'd definitely recommend spraying vehicles off going forward with your clients you keep. read more

I love the wash but their system first bent my license plates with every wash. I then put a plastic cover over it and their system broke 3 of them. I then moved to a unbreakable cover and now the system tore my entire license frame off and left the screws. This system is tough on your front ends!!! And now I have attempted to call to see if they have my license but no one answers or returned my phone call.... read more

I went to Vacuum my car out today and an employee wasn't in uniform and was riding a motorcycle around in the parking lot he was very disrespectful and swearing at me in front of other customers outside. he also said derogatory names towards me as a woman no one deserves to be treated like that from an employee I feel like this individual should be terminated for talking to customer in that regard! read more

anyone else have one of the guys run out and tell you they'll enter the information for you? look out you too may have been signed up for a membership you didn't sign up for. worse - you keep going there and paying for car washes. i spoke with a customer service person who finally understood I didn't accidentally sign up. we'll see how upstanding this company is and whether they make it right. i wouldnt recommend zips to anyone. read more