Don't ever go here. They signed us up for a membership after we had already said no and you can't cancel or get a refund in person you have to call a number and when I called they could not find any information regarding a supposed membership so my card number is just floating around being charged monthly for something I don't have! This is ridiculous and fraud read more

I've been coming here for years and all a sudden the machines don't work and you have to pay manually with a person. Which sucks bc I'm sitting here waiting for someone to come help me.... I wanted to back out. Until a worker looked around the corner... waited a min... then came over to help me. Def didn't seem interested to assist. WHAT A JOKE. Do NOT COME HERE! read more

If I could give zero stars I would. I ran up to this car wash because the hours showed they were open until 9 PM. I went through the drive-through and was helped by a black lady with colored red hair who didn't tell me that they were literally about to close and I would not have time to use the vacuums and all the amenities I just paid for. They turned the vacuums off while me and three other people were mid vacuum and they were still here! And they are still here at 6:45 right now. There were no trash cans no vacuums no nothing by 6:20 and when I asked them to turn it back on the guy wouldn't even ask anyone. He just looked at me and said oh we've never done that before so I don't think so and then just stood there and I'm like OK great thanks so I guess that's a no? This place is a joke and just be sure if you're gonna come here your car will not get very clean and heads or tails you'll get to use the damn vacuums. What a waste of time. Enjoy the trash I left for you because there were no trash cans to put it in. read more

The Ramon was so rude and nasty towards me rushing me to move. I guess cause they were about to close and then I asked for his manager he got even madder if he doesn't like his job he doesn't need to work there. Point read more

Everyone here is SO nice! It appears the store is under new leadership from when I first started coming, and they are doing great. This car wash is on my way home from work and it has always left me satisfied. The free vacuums are a great addition to the experience as well. If you're in need of a quick, quality wash, then Zips in Hurst is your place! read more

I was very satisfied with my car wash, it did the job and I was in and out. I felt it wasn't too pricey compared to similar washes. good overall experience. read more

HORRIBLE l...!!? $18 for what? To wash my tires good?? See pics! I drive around and was told "what's wrong with them? We offer towels so you can get them clean". Are you f*#king kidding me?!?! I would give zero stars if I could!!! read more

Zips Car Wash - Dirty tires! - Car Wash Near Me - Hurst, Texas

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I use to come here before when it was under a different name but stopped coming because my car never got washed properly. I recently got a deal on membership and decided to come by again since it was under a new company and honestly not much has changed. The few times I have interacted with an employee here have been ok, short and to the point. They do power wash the front bumper of my car but never the back. Before I go in I take in my mirrors and my back wiper blade because the first time I went in it flew off during the wash! I manage to get an employee to go looking for it and she brought it back, which was really nice of her. I have not seen her since I was back. The problem I have with this was is that it almost always misses the back area of my window. I have a hatchback and the little nook off my breaks always gets missed by the rollers. The vacuums are ok but they could be better, the other location in Arlington has condensed air pressure hoses and this location does not. I do like that they have clean and dry terry cloth hand towels to detail your car. I also saw cleaning solutions in spray bottles available for everyone but no matt cleaning machine. Half of the vacuum spots are under the shade and those seem to be the most popular so I suggest trying to get into one of those. There is only one way to enter and leave so be careful pulling in/out because drivers in this area do not care and will run you over. read more

don't come here ! poor customer service got a basic wash and couldn't pay by card payment thought I was just stopping to get a quick wash ?

I went in to get a basic car wash and the cleaning equipment was so heavy it was slapping my car so hard and loud. I went in with a perfectly fine passenger side mirror and exited without it. Their damage claims are a complete joke and ran by idiots. I don't understand how a broken off mirror gets confused with minor scratches and denied immediately the next day. They made it very clear in their message that they didn't do any research on what happened. Didn't apologize and didn't even offer a refund at the very least. I can't even understand their responses they make no sense. DONT COME HERE unless you want your mirror gone. This happens because they don't clean the inside like they're supposed to so that makes the cleaning equipment heavy and that's also why so many people are complaining their cars don't get cleaned right. You can't clean with a dirty rag. read more

Went to get my car washed on 1/17 and it broke my mirror, they are refusing to fix the damage. Pretty ridiculous I paid them to break my car! They said I should file a claim on MY insurance to get it replaced. NEVER go here all they do is take your money and damage the car read more

Advertise $5 car wash but it's with water only. Minimum wash is $12 and no one wipes your car down or anything. Vacuums seldom work and you have to move around spots to get a full vacuum. There are much better options around town than this place. read more

Every time that I come here, I ask for Christopher Flores. He cleans my car to perfection each and every time and he is the reason that I love coming to this car wash. read more

Now that Turbo Jet has sold all its car washes to Zips they have gone down hill!! Everything I joined for has been taken away and the employees could care less. Then just try to get a hold of someone in corporate-cause there is no way to!! They took away the mat cleaning machine and they turn off the vacuums when it's drizzling outside? They claim they don't work in the rain-but they keep the wash open? Terrible!! read more

For $24 I'm not impressed. The roof, back window and trunk on the driver side were not clean afterward; you could just see drag marks through dust/pollen. My car is washed fairly often so this was not weeks or months of build up. I'll stick to the do-it-yourself car washes that are less than half the amount charged here and I can make sure it's spotless. read more

This place is awful. We got it a deal for a membership for $20. The actual car wash is super mediocre. The entire back of our car was still dirty when we went through. It didn't get any dirt out of the corners of the car, and there's were lots of spots after it dried. Also, we always ended up waiting 10 minutes in the membership only line because someone would be signing up for a membership and it takes forever. We like Tidal Wave Auto Spa so much more than this place. read more

I was told about signing up for a membership fee for only $14.95/month when I was going to purchase the $8 car wash. It sounded like a great deal so I signed up. Only to be charged $34.95 the following month. I tried to get a refund and cancel the membership I was DECEIVED about and won't be receiving a refund. This place hires scammers. Do not purchase a membership fee. They said i won't get a refund because it says the membership is $34.95 on the receipt. Sure. It does. But I was told it was ONLY GOING TO BE $14.95 a month. It doesn't say anything about it being $34.95 every month after the first month. It just shows the total on the receipt. Disgusted and disappointed. read more

Zips Car Wash - Car Wash Near Me - Hurst, Texas

Paid $24 for my car to be just as dirty as it was before. You know it's bad when even the windows are still dusty. My car wasn't supee dirty before but to pay $24 I expected more. read more

Waiting 10 minutes for someone to get signed up for your service. Please either speed up the process or allow an express lane for long term paying customer, please read more

First time customer and I did the Works and Wow. $20 and I wasn't Wowed at all. It didn't take 2 minutes to go thru it and my 2021 Silver 4 Runner came out covered in white spots. I had to hand buff them out. Sorry Zips, won't be back and won't recommend. read more

It's a great local stop to detail your car! I come here monthly! The lighting in the wash bay is interesting and my 10 year old son says it looked like a dance party! Lol! It's strength does a great 90% clean. We will be back! read more

Zips Car Wash - Full wash & wax! - Car Wash Near Me - Hurst, Texas

Zips keeps charging us even after we have proof that our account has been cancelled. Below is an email extract from a month ago where it was cancelled, but just got charged again. So we just called Zips and they say - we don't see that it was cancelled, you have to pay. DON'T SUBSCRIBE TO ZIPS MONTHLY CAR WASH PLAN - YOU WILL BE SORRY! jasmin (Zips Car Wash) Jul 31, 2022, 9:59 AM CDT Hello Sabrina, Thank you for contacting us! Per your request, your membership has been canceled. Please reach out if you need further assistance and have a great day! Best regards, Jasmin Gary Nettinger Jul 31, 2022, 9:42 AM CDT Cancel my membership. Price has increased from $10 to $40 per month and I don't use it that much. Customer Support Zip Car Wash support@zipscarwash.zendesk.com www.zipcarwash.com read more

I wish I could give this place zero stars. First of all, you cannot cancel your service at the location. You must call there main office. I've called probably 50 times and only gotten someone twice. Both times they told me that they canceled my membership but I continue to be charged monthly!! This is honestly the worst service I've ever experienced by any company. read more

The pictures speak for themselves. We both bought the pricier washes and got home to see both vehicles like this. What a waste of time and money. read more

Zips Car Wash - My car and my husbands truck, we both got the pricier washes. Ridiculous. - Car Wash Near Me - Hurst, Texas

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This wash is in bad disrepair. Damaged my left front wheel. As being pulled through this car wash it was bumpy and there was a harsh grinding noise. On inspection I found the tracks were grinding on the inside of my left front wheel damaging the lip and knocking off the wheel weights. Last visit (last visit forever) 3 of the rollers brushes didn't work, left side of the car did not get wiped at all. Worse, the wash left a thick film on my car that left it hard to see through the glass. I had to drive it to another wash as I was concerned this stuff might damage my paint. There is a nice new one on Davis. It did an excellent job. I fear they will have to gut this location and rebuild all new to make this wash worth another visit. Everything I said on here is true, visit was 3-27-2024. read more

In Nov 2023, Zips Car Wash caused significant damage to my truck. They admitted fault that their equipment was rusted and faulty. This caused my truck to come out of the track and ended up falling through a metal grating. It caused a lot of damage to my front left tire, bumper and underbelly. They admitted fault and my insurance company finally got in touch with in around March 2023. They sent a document to the insurance company to complete and send back but the document could not be opened. Insurance asked them to resend in a different format. Here we are in July and Zips has yet to resend that document. AND they ghost me on every email I send to them directly pleading for them to get this resolved. I'm out $500 deductible under they pay and we are now 8 months later. And to make it worse, Zips reopened the car wash immediately after we finally got our truck out of the bay (and our own expense). They care more about profit than they do about safety. read more

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Not a bad car wash place. We have the membership and use it pretty often. My boyfriend has the top level membership. The power washer is supposed to get done before his car enters the actual car wash but it rarely gets done unless you tell them. Maybe you're supposed to tell them each time but we were never told that when we signed up. My membership is the basic one and I'm pretty satisfied with it. Their machines to pay sometimes do not read your membership sticker. The past 3 times we haven't had any issues. Hopefully that problem is fixed! The vacuum cleaners are pretty strong and get out the majority of the dog hair we have in our car! I greatly appreciate that. Some vacuum hoses are broken or don't have a strong suction and it's a little hard to go to a new one on the weekends. The car was itself is clean and there's never trash on the ground or over filled trash cans. The employees have always been helpful and tried to fix any problem (the pay machines) that arose. read more

Zips Car Wash - Vacuuming area - Car Wash Near Me - Hurst, Texas

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I hate that this is the closest quick service car wash to my house. I've been here about half a dozen times since moving to the area about 3 years ago and I regret it ever time. Whatever I'm having washed there somehow ends up looking worse then when I pulled in. Not sure how that's possible. You're better off not spending the money or driving through a mud hole.... read more

Zips Car Wash - Post wash filth. - Car Wash Near Me - Hurst, Texas

I bought a promotional membership at Zips car wash on April 25th with the intent of only keeping it for one month. I was told by the car wash attendant that I was required to give a 7 day notice for cancellation. On April 16th, I told the attendant to cancel my membership as I was getting my car washed. On May 25th, I was charged $40 dollars for another month of membership. I tried to call the number on the website to talk with someone about a refund, but was never connected to a live person. I emailed the customer service address and was told without a cancellation receipt, I could not get a refund. Of course, I was given no such receipt upon canceling my membership. I suggest anyone doing business with this company to read the reviews and get everything in writing when doing anything with Zips. Steve Maryville, TN read more

After reading other reviews looks like I'm not the only one with this issue. One of the guys there signed me up for a membership as well. I pulled up, he asked me if I wanted a membership, I said no thank you just a regular wash and he hit some buttons and I entered my card not thinking he was going to just add something I didn't ask for nor wanted. Weeks later I get a $30 charge. Called customer service and they cancelled the membership but she almost wouldn't give me my $30 back. Let's just say I had to go all Karen on her and she finally refunded me my money. Needless to say, I won't be going back there. Bunch of Crooks working there. read more

I've used this car wash 3 times before today and always have been extremely happy. Today I payed for a $30 wash that was supposed to include a hot wax. My truck wasn't prepped before I entered the wash, the conveyor sent me through faster than I remembered in the past and my truck was actually dirtier when it was done. It didn't even look like wax was applied. I feel ripped off. read more

SCAM!!!!!!! Do NOT GET MEMBERSHIP!!!! They sell you it's only a $12 for a year or something and then they up the price to $30. They billed me almost 6 months before I noticed!!! My fault for not catching! read more

Canceled my membership yesterday. Just awful! When townhill quick with the new owners (all the great employees already left)and the replacements have no personality and are slow as Moses. Also they will overcharge your account and you're going to have a hard time getting a refund happened to me twice now. Going across the street to the new car once they open . read more

I signed up for unlimited basic washes three years ago($9.95 per month, per car.) Lifetime guarantee the price wouldn't change. Today we got billed $20 per month per car. We were told "corporate raised all the prices." They recently remodeled the wash itself and did away with the brushes that clean the hood, roof and trunk lid! Why? it was OK at $9.95 a month but is absolutely not worth $20 a month. Go somewhere else! read more

I have given this place multiple chances because it's close to my area. They continue to blow it. I paid for bug prep & tire shine. What I did was waste my money. I spent more time getting dirt off my car after it was washed that I actually did going through the wash itself. read more

Zips Car Wash - So this is the tire shine I paid for?? Looks like a toddler did it. - Car Wash Near Me - Hurst, Texas

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Too high pressure. Took paint off brand new car! Will never recommend. Not worth it for damage dinet

Just had my car washed here today, was giving them a 3rd chance.... still fell short. Pros: great location, quick service. Cons: the tire shine needs attention wheels had zero gloss on them after the wash!!!! over priced for top tier wash, attention to detail by the staff upon entering and spraying vehicle, stopping the entire wash because the idiot behind you doesn't know how to drive, spacing out of vehicles when running through the wash. My biggest hangup is that the machine does not have something capable of really getting your bumpers down below like on the rear if you have a diffuser. If the staff were supplied with an extender brush they could easily scrub back there since they spray it with soap before the car enters the wash anyways. I say thats fair for $20. But then again, if you are taking your car to an automated wash you shouldnt expect great quality.... only reason i brought it here is this heat is just too hot to be doing it yourself, which i normally would. Much better for your paint. They immediatly put a car on the next rung and had zero time to get proper air drying... read more

Went to get my truck washed. I was just going to get an express wash, but the guy told me for a few bucks more I could get unlimited premium washes for a month. So $14.95 vs. $8. I said ok, I'll do that. So for that month I went once a week, my truck looked awesome, it even put on tire shine, and the vacuums had awesome suction. The next month I see a $34.95 charge on my credit card. I called the corporate office # on my cc statement and asked what the charge was for. She said I had signed up for automatic monthly billing, for a wash plan. I said no I didn't, the guy never said I was signing up for auto billing. I had my spouse with me and neither of us heard that. I told her the way he presented it was sketchy/ bad business practice. She refunded my $34.95. I liked the wash, would probably do it at $14.95/ month, but the $34.95 is way too steep for me...so beware what you are buying... read more

This place is terrible. Don't waste your money here. Ya your car gets a basic wash. The free vacuums just push around dirt. There aren't any trash cans either. I'll drive 25 minutes and go back to my old one literally right now so I guess I'll pay for 2 car washes today. read more

I am a new member to Zips in Saukville, WI for about a month now. Last Wednesday (11/3) around 8:45am, I took my brand new car to get washed. While in the car wash, I heard an odd noise. Upon getting out of the car, I noticed that there was a area of the back passenger side window piece missing - basically ripped off. I went to speak with the manager right away & filled out an incident report. While still at Zips, I asked the manager to look for the missing piece in the car wash area while there were no cars going through the wash. She looked, but could not find the piece. She did however explain that Wednesdays are 'pit night' and if she found the piece she would give me a call. Otherwise, I should just wait to hear back from someone within 72 hours. I have yet to receive a call regarding the incident.  As I explained to the manager, I hold Zips accountable for the piece of my car that is broken and I expect it to be paid for. Please note that not even 15 minutes prior, I dropped my children off at school and the piece was intact. This is not a windshield wiper, a mirror sticking out, or an antenna. I should not be concerned about a fully intact piece of my brand new car from being torn off in a car wash. read more