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North Salt Lake, UT

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2 years ago

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Arvand S.

Thank you for your feedback and trust, Sony!

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2 years ago

Ziprent not only provides professional services to solve problems, but also very efficient. Thank you.

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Arvand S.

Thank you, Hailey!

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3 years ago

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Arvand S.

Thank you for your review, Trevi!

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3 years ago

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Arvand S.

Thank you for your kind review, Arian!

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2 years ago

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Arvand S.

Really appreciate your review, Troy!

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3 years ago

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Arvand S.

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3 years ago

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Arvand S.

Thank you for your review!

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Ask the Community - Ziprent

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Sts Properties - Pretty place but awful management

Sts Properties

(4 reviews)

I don't know where to start. This company tries everything possible to keep your deposit, they are…read moreslow with repairs and will try to make you pay for it. A problem with a roommate was never handled and their employees are very rude over email. Stay far away from this company. Very very very very very far away. I want to say I hate them but that is too light of a word.

Let me start by stating that the 231 N 1200 W apartments in Orem, UT are very reasonably priced for…read morethe amount of space. The location isn't bad but you are right by a fire station and across the street from a trailer park if that bothers you. There's a lot of storage, central air and heat, and it's not super outdated. Word of advice, keep an email trail of all and any correspondence with your landlord for documentation.They will not provide 48 hours notice before entering and they will rarely even provide 24 hours notice. Also, if you don't want your landlords whole family coming into your apartment any time there is an issue then this isn't the place for you. Overall, I lived there for three years with minimal issues. However, moving out was a very different experience. You are required to hire a specific carpet and blind cleaning company. After this was done and receipts were provided I was asked if the carpet cleaner actually did the job. This question means that the email with the proof that the job was completed was never read by the landlord and that the mandatory company must not do that great of a job if the landlord questions their own work. Getting the deposit back is a living nightmare. Lets just say 2 days before the 30 day deadline the landlord decided to have a plumber go back to the apartment to assess any issues and charge me for more things. Mind you, this is after other tenants had been living there for at least 3 weeks. I ended up having to threaten legal action since the deposit was not provided within the 30 days that the landlord is given to refund you. Now I can understand if there are deadline issues for emergencies. Planning vacations during the checkout time frame on the other hand, making it very difficult for the tenants to complete things on time, not acceptable. The lack of responsibility and professionalism is out of this world. Good luck to the next tenant that moves out.

Nestwell Property Management - The remodel room was pitch black with the installed lighting at night, It was used as storage. Still very clean when we left

Nestwell Property Management

(204 reviews)

Very organize. They're all doing a very good job. I'm very impressed.Very easy to deal with any…read moreproblem. .

I was disappointed with my move-out experience with Nestwell. I felt several charges were assigned…read moreto us without adequately considering whether the issues predated our tenancy or were simply normal wear and tear. Nestwell ultimately charged us $585 for tenant responsibility, including: Removing an porch bench (there when we move in) - $15 Replacing a "broken" (not broken?) doorbell and removing hooks - $85 Swapping an incorrect privacy lock - $65 Removing carpet remnants (this carpet was apart of the unit?) and tacks from the stairs - $50 Replacing broken bedroom blinds (Also not broken??) $105 Repairing a damaged window screen - $60 Removing adhesive hooks and tape - $30 Disposing of trash/debris (there was no trash??) $40 Blowing debris from the garage (?... we swept when we left) - $40 Vacuuming HVAC duct (Also cleaned when we left) - $60 Replacing burned-out light bulbs - $35 My disappointment is with the move-out inspection process itself. It felt like our disputes were dismissed without supporting photos or documentation explaining why certain items were determined to be tenant responsibility. A more transparent process, with detailed move-in and move-out photos and evidence supporting disputed charges would go a long way toward building trust with tenants. I hope Nestwell continues to improve the transparency and fairness of its move-out inspections.

HomeRiver Group - Leaks

HomeRiver Group

(21 reviews)

We had multiple lights out in the high ceiling and a drawer in our kitchen island was broken. Marty…read more(the technician) quickly fixed our issues. He was very polite and extremely helpful.

Our experience with HomeRiver Group has been one of the most frustrating rental experiences we've…read moreever had. The problems started on move-in day when the keys were not even ready for us, which should have been the first red flag. From that point on, the management and communication have been consistently disorganized. Over the past several months we've had to deal with duplicate billing cycles, unexplained charges, and ongoing confusion around utilities, even though our lease clearly states that tenants are responsible for setting up and paying their own utility accounts -- which we did. Despite bringing these issues to their attention, responses have been slow, unclear, or nonexistent. Trying to get someone who actually understands the account history has been nearly impossible. Calls go nowhere, emails take a long time to get responses (if at all), and the billing issues continue to create unnecessary stress. When you're paying thousands of dollars in rent every month, the expectation is basic professionalism, accurate billing, and responsive communication. Unfortunately, our experience with HomeRiver Group has fallen far short of that. If you're considering renting through them, I strongly recommend documenting everything and carefully reviewing every charge. This situation should not have been this difficult to resolve.

Ziprent - propertymgmt - Updated October 2026

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