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North Salt Lake, UT

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Nestwell Property Management - The remodel room was pitch black with the installed lighting at night, It was used as storage. Still very clean when we left

Nestwell Property Management

(204 reviews)

Very organize. They're all doing a very good job. I'm very impressed.Very easy to deal with any…read moreproblem. .

I was disappointed with my move-out experience with Nestwell. I felt several charges were assigned…read moreto us without adequately considering whether the issues predated our tenancy or were simply normal wear and tear. Nestwell ultimately charged us $585 for tenant responsibility, including: Removing an porch bench (there when we move in) - $15 Replacing a "broken" (not broken?) doorbell and removing hooks - $85 Swapping an incorrect privacy lock - $65 Removing carpet remnants (this carpet was apart of the unit?) and tacks from the stairs - $50 Replacing broken bedroom blinds (Also not broken??) $105 Repairing a damaged window screen - $60 Removing adhesive hooks and tape - $30 Disposing of trash/debris (there was no trash??) $40 Blowing debris from the garage (?... we swept when we left) - $40 Vacuuming HVAC duct (Also cleaned when we left) - $60 Replacing burned-out light bulbs - $35 My disappointment is with the move-out inspection process itself. It felt like our disputes were dismissed without supporting photos or documentation explaining why certain items were determined to be tenant responsibility. A more transparent process, with detailed move-in and move-out photos and evidence supporting disputed charges would go a long way toward building trust with tenants. I hope Nestwell continues to improve the transparency and fairness of its move-out inspections.

HomeRiver Group - Leaks

HomeRiver Group

(21 reviews)

We had multiple lights out in the high ceiling and a drawer in our kitchen island was broken. Marty…read more(the technician) quickly fixed our issues. He was very polite and extremely helpful.

Our experience with HomeRiver Group has been one of the most frustrating rental experiences we've…read moreever had. The problems started on move-in day when the keys were not even ready for us, which should have been the first red flag. From that point on, the management and communication have been consistently disorganized. Over the past several months we've had to deal with duplicate billing cycles, unexplained charges, and ongoing confusion around utilities, even though our lease clearly states that tenants are responsible for setting up and paying their own utility accounts -- which we did. Despite bringing these issues to their attention, responses have been slow, unclear, or nonexistent. Trying to get someone who actually understands the account history has been nearly impossible. Calls go nowhere, emails take a long time to get responses (if at all), and the billing issues continue to create unnecessary stress. When you're paying thousands of dollars in rent every month, the expectation is basic professionalism, accurate billing, and responsive communication. Unfortunately, our experience with HomeRiver Group has fallen far short of that. If you're considering renting through them, I strongly recommend documenting everything and carefully reviewing every charge. This situation should not have been this difficult to resolve.

Sts Properties - propertymgmt - Updated October 2026

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