They're awesome very polite on the phone very willing and helpful very knowledgeable and affordable.read more

Absolutely unacceptable and mind-boggling experience. I…read moredropped off three area rugs and paid $370 to have them cleaned. After waiting over two weeks, I finally had to call because they had lost my contact information. No big deal. When I went to pick them up, the receptionist, Crystal, cheerfully told us the rugs were "all fluffed up" and ready to go. I also noticed one invoice listed one of our rugs as 120 square feet, even though our largest rug is only about 80 square feet. As soon as we got home and unwrapped them, I was stunned. Not one of the three rugs had been properly cleaned. I could maybe understand if one rug had somehow been missed, but all three? Every single one still had the exact same stains, the same dog hair, and even the same pieces of bark mulch that were on them when I dropped them off. They were in the exact same condition as before. It honestly felt like I was stuck in the Twilight Zone. We took them back first thing the next morning and showed the rugs to the receptionist in person. We were told they had been steam cleaned once. Based on the condition they were returned in, I do not believe for a second that happened. They looked like they had simply been rolled back up, wrapped in paper, taped, and handed back to us. That's it. I honestly don't know whether they thought we wouldn't notice or simply wouldn't question it, but anyone looking at those rugs could immediately see they hadn't been properly cleaned. To their credit, they did agree to issue a full refund. However, after losing our contact information, charging us for an incorrect rug size, returning all three rugs in the exact same condition they were dropped off, and then telling us it would be another two weeks because they were going on holidays, I have absolutely no confidence in this business. We've already booked another rug cleaning company with an excellent reputation for a lower price, and we're expecting a much better result. I would not recommend this company!

From the owner: We have been doing business as Sears for the last 30 years. When choosing New Look you will…read morecontinue to receive our award winning service and great guarantees. You will also be supporting a local business with all local employees. We look forward to working with you on all your home maintenance needs. Call to set up an appointment today 604-792-0900.

Very knowledgeable these guys, the best in the business, I'll be recommending to anyone that comes…read moremy way, skilled, meticulous, and great overall value.Incredible work in all regards and showed up 15 minutes early, 10/10 on service and punctuality!!!

We have had Tim come to clean our carpets and he does a fantastic job. His work ethic is excellent…read moreand works hard together satisfy his clientele. Highly recommend!

Booked a cleaning Friday for Tuesday afternoon. When booking, asked the price to clean 2…read moremattresses. The person I spoke to could not find a price and said she would get back to me shortly. 1 hour later, I phoned back for the price. Between $75-100 each mattress. I said can you be more precise for a Queen size. Put me on hold again and finally came back and told me that it won't be more than $80 each, and that she will put it on my file. I said OK, book me in for Tuesday. Tuesday afternoon comes and no show. I phone and I'm told that there is no booking. My file is there, Tuesday afternoon is there but I wasn't booked. I said OK, somebody screwed up, when is the next time slot? Thursday and 2 mattresses will cost you $170. I said I was quoted $160 and I was told that it was put in my file. I was told that there is nothing in my file for $80/mattress and their price is $170. Not smart......I went to another cleaner for only $70/mattress. Very poor client relations.

Great company to clean your carpets. We've had a number of carpet cleaners over the years with…read moreless than stellar results most of the time. When Jeremy arrived (early which is a huge plus!) they got right to work walking through our house, noting the stains and high traffic zones. We left them to their work and went out. They did a fantastic job and then locked up and left right on time. When I got home the first thing I noticed was the clean fresh smell permeating throughout my house and perfect, stain free carpets! If you need a carpet cleaner look no further....call Clean Evolve!