I was looking to rent a Zipcar this weekend for a 4 hour window. The cheapest car I could find was going to cost me $60. Meanwhile, I could rent a car from Enterprise, right down the street, for $35. If you add in gas it comes out about $10-12 cheaper. I've been a fan of Zipcar and the business model for many years. I guess the days of investor subsidies are over. read more

In this time of Americans trying to be more fuel efficient and less dependant on oil, Zip Car seems like a good idea! Leave that SUV at home or that Hummer and try a more fuel efficient Zip car to get around town! I like the sound of this. Less SUVs and Hummers and more Zipcars please :) Hopefully Zipcar will come out with more fuel efficient vehicles as well, such as hydrogen cars, and electric vehicles. read more

First, let me start by saying that I used to be practically a walking commercial for Zipcar- I loved it. So let me start with the pro's - it's incredibly convenient with cars all over the place. It's reasonably priced, especially if you use a hybrid or reserve a car during off-peak hours. (Weekends can be a bit pricey.). I liked that it meant that my husband and I didn't have to buy a second car. Despite these positives, I'm still giving Zipcar 1 star. Why? The have TERRIBLE customer service. This is a really bad thing, say, when you get in an accident, or have a flat tire. I recently got in a very minor accident with a Zipcar. I had a few questions after the accident. The only way to get answers to my questions was to send an email to Zipcar person, which I did. Long story short, it took me 3 weeks, 4 emails, and two phone calls to get any of my questions answered... totally inexcusable. (To add insult to injury, their 'apology' to me was that they were sorry that I felt I received bad service - not that they had actually given me bad service... grrrrrr.) I also have a friend who (quite a while ago and in another state) got a flat tire while driving a Zipcar. He was stranded on the side of an interstate far away from help, so he called Zipcar. They were rude, told him he would have to pay for the Zipcar, and made him wait over an hour for help. Again, inexcusable. I've had a few more minor problems with Zipcar that I won't detail here. The bottom line is that I am now avoiding using Zipcar if at all possible. I'm not canceling my membership for 2 reasons 1) I unfortunately just paid my annual fee, so it seems silly to cancel now, and 2) Zipcar has a monopoly on car sharing here. I can't wait until a competitor makes it to the Boson market! In the meantime, I'm using the car I share with my husband when possible (inconvenient, but better then Zipcar), and I'm using regular car rental companies - it turns out that they are sometimes cheaper than Zipcar! My advice to you - avoid Zipcar if you can. They might be convenient, but you have to weigh that with the fact that when you really need them in a serious situation (e.g., accident, flat tire), you might not get the help you need. read more

Zipcar, what a great idea. But on my very first rental I got charged $81 for returning the car EARLY! I rented the car for 1 day and thought $81/day rate was kind of steep but it was a nice car, so what the heck. I got finished with the car in the evening so I thought the nice thing to do would be call in and say the car is available. I expected to pay the full day even though I returned the car early, makes sense. The customer service rep said I would be charged an early return fee, maybe $10-$15. It seemed ridiculous, they get the whole day's fee anyway and can rent the car again early. Again, I figured OK, what the heck. Then I got my bill, $167. Now I'm kicking myself, I could've Hotwired a rental for $15 for the whole day, returned the car early and not have to hassle with the crazy Zipcar billing system. Live and learn. read more

I like a few other Zipsters used to be a huge fan. I thought $90 for a weekend day rental was a bit high, but when considering how close the cars were to my apartment plus the cost of insurance and gas... I was willing to deal. It helped that the cars I rented were always there, always clean, and well maintained. And then the shine started to wear off. Zipcar's rates went up and their vehicle maintenance dropped. The cars slowly got dirtier, both inside and out. Covered in pet hair, garbage, chocolate candy... you name it, I've found it on my seat. I understand that this is the result of inconsiderate drivers, but when it's a repeated problem overnight it can't just be my bad luck. On top of that I've now had more than one vehicle in need of routine maintenance like an oil change. Every time someone puts gas in the car they have to punch in the mileage... how hard is it to use that information and schedule service for the vehicle? Now I was willing to deal with all of this because I don't really have an alternative, that is until my last reservation. I rented a car for the day and needed to have it back late that night. I returned to my lot 15 minutes before my reservation was up to find the lot filled with other Zipcars. I called customer service and they were the opposite of helpful. Both customer service agents I spoke to recited the same stupid useless information like script reading robots and refused to provide me with any other options. On top of that they wanted to charge me additional time on my reservation to drive around in a Residential Permit zone to search for parking. The people I spoke with had no understanding of the neighborhood in which I was located nor did they care. I was advised that if I failed to find a suitable parking space where the vehicle could be left overnight and for several hours the next morning, if for not days, before one of their personnel was dispatched to move the car, I would be financially liable if the vehicle were ticketed or towed. In short someone else screwed up and they wanted me to waste my time or foot the bill. Or both... And for all the time I wasted dealing with their lackluster anti-customer service, driving around the city searching for parking and walking back to my apartment, they didn't even offer to compensate me with some free driving time. I've been a loyal Zipster for nearly a year... if you're not interested in keeping me around you clearly have grown too greedy and too corporate for your own britches. Good bye Zipcar. I'll use you only as a last resort. read more

y'all whiny biznatches laying 1 star on Zipcar because you don't understand the concept should really chill out ... of course it's often cheaper to rent a car for a day - if you need a car for the day or weekend or longer - but Zipcar isn't meant for that kind of rental, and they're quite clear about that ... Zipcars are meant for SHORT-TERM rentals - like, "oh I need to go shopping for 2 hours, I'll get a Zipcar" ... also they are meant to be convenient to neighborhood users for that purpose ... so let's say it's 10 p.m. on a Saturday and my uncle has an accident and I need to get over to the hospital 25 miles away pronto ... where am I going to find an rental car then? The answer is, I won't. But unless it's a big holiday weekend, I will almost certainly find a Zipcar - especially since they started creating "hourly only" cars that can't be rented by the day, ensuring there are almost always some cars on hand within a reasonable walk from my apartment. the other class of whining on display here is of the "I can't drive or park so I get lots of tickets, and it must be because cops are targeting Zipcars" or the "I got in an accident; so I have to pay some money" variety ... boohoo, I've had both happen to me in Zipcars ... it's not the company's fault ... no one likes to pay out money for this kind of thing, but that's life ... why give out 1-star ratings in Yelp about it? finally, there are a number of legitimate customer service problems which I empathize with, and have experienced from time-to-time, but I still think Zipcar provides a great useful service at a reasonable price; so I don't see a reason to demote them here ... my latest $.02 on this ... read more

I signed up for Zipcar for the first time this year. I reserved a Zipcar for 27 hours to go overnight to an interview in Connecticut. I used Zipcar (which is quite overpriced!) rather than getting a rental car from the airport, for the convenience of the pick up and drop off location. It was a whopping $143 for the 27 hours. I was dismayed when the morning of my interview the car did not start. I tried for 20 minutes to start the car, tried calling the maintenance number on the key (which was of course, busy, and put me on hold). To try to get to my interview quickly, I left the car at my hotel and called an uber (which cost me an additional $30), and led me to be 10 minutes late to my interview. The day I returned the car, I called up Zipcar to report to the problem with the car starting and to ask for reimbursement for my Uber for the inconvenience. It has now been over one month, I have talked to five different customer service people at Zipcar, and no one has taken my request for reimbursement or complaint seriously. Zipcar is not as convenient as it sounds. It is way overpriced for the type of old cars you may be driving. Also, the worst part is that the customer service team is horrendous. I will never use Zipcar again. read more

I just had my first Zip Car experience and it could not have been better! I walked 5 min. from my house, picked up my kickin Kia and ran errands for the day. The best part, when I was finished I didn't have to spend 45 minutes trying to find parking on Comm Ave. No regrets selling my car, this makes life so much easier. I just wish there wasn't a $10 convention ctr. tax added to your hourly rate. It really jacks up the price. Next time I'll find a car in Brookline, maybe they won't have the tax. Overall, clean, well kept, easy. I'm a Zip Car converter. read more

Very poorly run company. I paid the membership fee for the year and they canceled my membership 5months in. Mind i tell you i was a very valuable and loyal costomer even when the cars didnt work the way they should. But for no falult of my own they canceled my membership for life. What kind of bullshit is that. I did nothing wrong. Its not my fault ir app has glitches and wont let me extend my time. This is the worst i have been treated!!!! I want my membership feee back if tour not guna let me use this crappu service!!!!! read more

As I don't have a car of my own, I use Zipcar for weekend trips, vet visits for the cats, and various other things. I do like the convenience of having cars available without having to provide maintenance. However, the bureaucracy is ridiculous. I was driving along one night when the car behind me tapped (I mean barely tapped!) my back bumper. We pulled over, exchanged business cards, and went on our way, since we were on a busy street. When I got home, even though there was no visible damage except a tiny scratch that I wasn't even sure was caused by the "accident," I called Zipcar to report it. They harassed me for not calling as soon as it happened! Sorry, but I didn't have my cell phone, and hello? Busy street at night! I gave them the business card info of the other driver and figured it would be over-- not so, as it was still a huge hassle to get the whole thing cleared up. Didn't end up having to pay repair costs like they threatened-- good thing, too, as I saw the car later and the scratch was still there. I never should've reported it in the first place. But that's nothing compared to my friend, who was driving a Zipcar when the tire went flat. There was no spare, so she called them and they took hours to get her a tow truck, then refused to reimburse her for the money she paid to a nearby garage until she SENT THEM THE FLAT TIRE that the garage replaced. She called and complained, and they finally gave her a check, but seriously, that's ridiculous. But in the end, having the car available has been more convenient for me than not. If only they could iron out the customer service bugs! read more

Pricy and very bad customer service. One small accident and they closed my account sending me nasty emails and misinformation in the process. I do not recommend them. read more

TLDR - Customer service is non-existent and membership fees are duplicitous. I haven't even used a car yet and I'm furious with Zipcar. I signed up during the 1/2 off offer that ended early July. Instead of only paying $35, they hit me with a $25 application fee. I went ahead anyway. I was trying to sign up for a household membership, but couldn't find where to add anyone else. Sent off an email, got instructions how to add another driver. Guess what - another $25 application fee and another $35 fee for membership showed up my credit card (there was no notification that these would be charged). Since when does household = 2 separate memberships??? I have now repeatedly called, they say someone in membership will call me back in 48 hours. I have sent emails as well. NO ONE HAS EVER REPLIED or CALLED BACK (as several other reviews mention). As I tried to cancel the 2nd membership, they will only refund the annual fee, not the application fee. I'm fed up and will be going somewhere else. I'm still on hold trying to cancel everything. These are unfair practices and truly terrible customer service. read more

I'm a fan. I joined Zipcar over a year ago and God, am I glad I did! I use it about once a week or so. I live in the city and work about a 15 minute walk from my apartment, so I do not need to own a car. I sold my last one years ago after paying a shit-load for insurance, parking tickets, tows, etc. and hardly ever using it. Zipcar is so handy. There's a parking garage right next to where I live that houses about 12 Zipcars, so I can almost always get one on a whim whenever I want it. The rates are $10-$15 an hour depending on what size or make of the vehicle. That includes gas, insurance and parking in certain areas. A friend flying in to Boston that needs a ride to my place? Not a problem.....get a Zipcar for 1 hour and it's cheaper than a cab. Need a Target run? Again, not a problem. Long live Zipcar. read more

I like it that they have more and more cars in walking distance from my house due to high demand. It's convenient and I love the whole car sharing idea and that they have hybrid cars (yay environmentally friendly). Yes there are some people that think 2 min to fill up the tank is a huge deal and I've had my share of garbage being left behind for me to pick up (I'm not going to die of cleaning after someone else so that's ok). There are also some cars that I don't use anymore because after entering the car I was aromatically hugged by either wet dog smell or enormous b.o. that then decided to hang onto my clothes for a while after I dropped the car back off. So there's your 3 stars. My issue is when I called a few days ago because I needed a truck to rent. I've rented a truck before, not longer than 6 months ago, that was within 10 min walk. When I wanted to rent it again, it wasn't there anymore so I called to see if something could be arranged. I explained that the truck was at that certain location before and if it was possible for someone to bring the truck back for me to rent. The lady on the phone began her reiterating of what sounded like a script, not answering my question. So I tried to explain and ask in a different way (however that was possible because I believe my question was fairly simple). Again the same wording of not answering my question. By this time I began to get annoyed because even after a few attempts to stop her from reading the message again, she kept on going. It was as if she just refused to listen to me and didn't want to answer me in a negative way. Really, I get it, customer service can be tricky and you have to make sure you don't say anything that can come back to you in case the customer makes a big deal out of it since the convo is recorded. But come on now, I ask a simple question; if someone can bring the truck back so I can rent it and she kept on saying that the closest truck is 4.61mi away. 1) I know, I saw that when I wanted to rent one, that's why I'm calling 2) No I'm not gonna rent that one, because I have to rent a regular car to actually get to the truck and I'm not going to spend more money than I have to especially when a truck was available before. 3) If it's not possible, why not just say so? Why is it so hard for customer service to say 'no'? I'm not going to cry about it, just tell me and that'll be the end of it. Then she tells me I can go online and put in a suggestion. Ok fine I know that's not going to help my issue but I did it anyways so at least they can see I tried. It's not the first time I had to call for something. But it's a little peculiar that whenever I have to talk to a person, I always feel frustrated after hanging up. read more

I recently moved from Boston, and when i think of some of my favorite times in the city... Zipcar is a very large part of all of them! I was a Zipcar member and then was lucky enough to work for them. I would recommend Zipcar to anyone who lives in the city and feels that they need a car once in awhile or everyday!!! I miss all my zipsters!!! read more

My weekend ended up being rough. So, long and the short of it, I lost my ZipCard, I realized this 10 minutes before my reservation started and I promptly spent 25 minutes frantically looking for it. Now, I was on my way to see my friend graduate from college, her family couldn't make it out and I wanted to surprise her and take her out after with some of our friends. Needless to say, losing my ZipCard was pretty awful. Now, 25 minutes have passed, my frantic searching was fruitless and at this point, crying, I called in and explained the situation. I was informed that if I went to my reserved car, they could open it from afar and there were, potentially, spare ZipCards in the vehicle. So, the guy makes a note in my account of the situation and I hang up and bike the 10 minutes to my reserved car... I arrive at my reserved car and call. The CustomerRep answers and I explain the situation, she verifies my info and the note in my account and goes to open the car and it doesn't open. She tries 3 or 4 more times to no avail. Now, I'm on the verge of panicking again, however, there are two other ZipCars present at this location. The CR switches my reservation to one of the other vehicles, unlocks the car, tells me where the spare ZipCards are, activates the new card, and waits to confirm that the activation works. Then she tells me that because the other car failed to properly respond she is going to waive the $15 dollar replacement fee for the ZipCard. So, 45 minutes after this all started I am on the road. Thank you for putting up with my frantic mess of an afternoon and thanks for understanding about my ZipCard. read more

I'm going to buy a mini Cooper for myself after driving to and from Vermont in one of Zipcars awesome little doo-dads. What an exceptionally fun vehicle to drive. Not to mention fast. I was up to 100 mph...and I couldn't figure out where the speed gauge was on the car (oh...that enormous circle in the middle of the dash!? Found it!)...and when I did, I was like, Holy Jaysus! I slowed down to about 80 and what was amazing is that it never seemed like I was going that fast. The handling was awesome...the car was clean....the tank was full....the ride was fun. Thanks Zipcar...that was the best (and longest) test drive of my life. read more

love it, love it, love it. one of those great ideas that makes you wonder, "why didn't I think of that?" and to answer the previous review - yes, I've used it for one hour at a time. when you've gotta bring something or pick something up at the 11th hour, and don't want to deal with the abysmal wait and travel time of the T, zipcar is the way to go. i've also used it on a weekend trip to new hampshire with equally satisfactory results. and with cars ranging from pickups to convertible mini coopers, you're bound to find the appropriate car you need for the occasion. and free gas, what? awesome. read more

Since their buyout, their unauthorized charges are out of control. Joined in 2007 and used it for a couple of years with no problems. Tried to rejoin in 2017 and paid hefty fee and then never got my activation card. Called them multiple times and they put me off. After 10 months of calling I got a customer service rep who said they would refund or extend my membership and send me the activation card. Well, I did get the activation card but they charged me ANOTHER membership fee (without notifying me, I had to wait to see it on my statement). Currently I am taking to small claims court. Never was able to use it during the entire year. read more

Drive a car, whenever you like - without having to pay for parking, gas, or upkeep. What's not to love? We sold all 3 of our cars prior to moving to MA from NC, in large part due to zipcar! read more

I've been on hold with them for about 3 hours over the past week and have to give up around the half hour point each time. I'm sitting next to my phone right now at the 45 minute point. I honestly just don't know how to get in touch with them any more since they don't have a support email or chat.This is just for a billing issue. I can't imagine what would happen if I was in an accident or something. read more

Wow - I feel bad reading all those 1 and 2 star reviews about bad customer service. This review is about how great Zipcar's customer service is! I've been a member for five years and they've never once screwed me. Maybe one out of every 15 uses there will be a weird thing - the car will be returned late by a previous user (not Zipcar's fault), or there will be some weird last minute rescheduling. Whenever something like this happens, Zipcar credits my account, and I've never been put out for more than 30 minutes. I can't imagine living in the city without it! read more

Awesome. Join Zipcar -- even if you only use it once a year. I will never rent a car in Boston or San Francisco again (two places I travel to regularly). Zip Car solves overnight parking. Just take a taxi or public transportation to your hotel .. and zip car from there. read more

I have been a Zipcar member for almost 10 years, but I have to agree with the vast majority of recent reviews that the customer service is atrocious. I spent over an hour on hold waiting for customer service to simply cancel my account. Keep in mind, this is the same number that you are supposed to call for roadside assistance... read more

Convenient locations, but terrible customer service. I've rented a few Zipcars - and if nothing goes wrong with the reservation, it's fine. But if something does, welcome to hell. Zipcar once had an issue with the car I was renting, so they made me move to another car two miles away. Then back to the original car while we were en route to the new location. Then once more, to a new car. To top it off, the third car wasn't even in the parking lot as promised - we had to scour the neighboring streets to find it! After all that, they had the gall to charge me a late fee, and it took six (no joke) calls to get it refunded. read more

I signed up for zipcar after selling my car earlier this year. I thought it would be cheaper to get around on the train & using zipcar. I tried it out for a few months and I spent a lot more money then I originally thought I would. So,after two months I decided to buy another car. I'd rather spent the money for the zipcar towards a car payment. It was more trouble and money then it's really worth. If you live in the city and only need it a few times here and there then zipcar is a better fit for you. read more

I was excited to be able to give up my car and move to the city with this option around. Our first experience was not that great, the people who had the reservation before us were an hour late and we had to take golf clubs 3 T stops away. They did give us the rental for free, so it was a little better. Their customer service has been really good so far. It can get sort of expensive if you reserve less than a week out and all the $7 cars are reserved and you're stuck with a $13 car for 3 hours. Wish they had more cheap options, especially to drive through and park in the city with. Zipcars can also be sort of difficult to find, I often have to ask the attendant in there where the cars are. I wish an Android phone app could honk the car's horn 200 feet away! read more

So it has been 1 year since I sold my gas hog of a truck and started using Zip Cars. For me is was all about the $$$. My truck was costing me $800 or more each month(loan payment, insurance, gas, parking) that doesnt include if there were any repairs or if the oil needed to be changed. With zip cars I spend $75 each month mabye a little more if I drive more. If you need the car for more than a few hours I dont think it is worth it. Most cars cost about $8 or $10 an hour and to use it for 24 hours it will run you like $75 or $80. They include gas and insurance. Usually twice a month I will get a car for 3 or 4 hours so I can cruise up Route 1 and run my errands. I love the variety of vehicles that are available and they are easily found near a T stop. BMW 328 is less than $14 per hour. Mazda 3 is $9.23 an hour or a Prius is only $7. If you dont need to own a vehicle but you need to drive occasionally give it a try. I am glad I did. read more

I love Zipcar! I sold my 1999 Mercury Cougar earlier this year, and took up the cheap membership fee I have through CIC. Lots of locations in JP and around Boston/Cambridge makes Zipcar really great, and the pricing is really fair in my opinion. $34 for an overnight (7pm-8:30am) during the week, $50-60 for a day...and this includes gas and insurance. Excellent customer service (refunded me a $50 late fee no problem) and they offer deals on their Twitter quite often. So worth it!! read more

I rented a Zipcar from a Leather District location (Lincoln St) - a Kia Soul "Sipos" and it was so smelly and filthy! I could not believe the smell, actually. It did not smell normal. It reminded me a rotten jar of pickles left sitting in the sun for days. It was just disgusting. The rear seat was stained, so I wonder if an animal did their thing there? It was my first experience renting a car from Zipcar and I'm horrified that next time I have to rely on their service it will be just as bad. I hope not, really. Other than that - the Boston office front desk customer service rep whom I met when I went to pick up the card, was very nice and knowledgeable. Overall seemed a good vibe from the website to the in person office experience. Just not when I got into the car itself. The car had a number of nicks and scratches, all of which I had recorded on my camera just to avoid any future headache. Bottom line, had I had the rental car office as close by, I would have rented a usual rental car for the same money really. Another part I never knew about - you can only reserve a car at the 30-minute increment. I needed a car from 3:45 pm and instead ended up getting it from 3:30. Returned at 6:00, whereas had booked through 6:30 just to be safe and avoid the fine. read more

Terrible customer service. We called because after spending the money to rent a car all the zipcar spots to park in were taken. They informed us that in the middle of the night it was our responsibility to find a zipcar slot or street parking... In Boston. After a twenty minute wait on hold, the customer service rep could have cared less, was rude, and told us we would pay for towing fees. A company that couldn't care less. read more

Just terrible and unreliable. They charged me $50 late fee even though I called to extend the reservation. Will dispute the charge with American Express. Used to great. Easy to use and great customer service. Now the cars have problems, gas cards do not always work, and customer service is terrible. Avoid this outfit at all costs. read more

After successfully using Zipcar and spending thousands of dollars since 2013 I have closed my account. They decided, without notice, to not accept my prepaid card. Instead a friend was paying for an upcoming trip and they kept her card on file and would not take it off. After 3 attempts at their automated emails a representative called me. He finally deleted the card and they now have an $18.50 CREDIT they are keeping. They will not even put it back on my prepaid card or refund it. BEWARE; many people use prepaid cards due to the any security breaches with credit cards. Do not be held hostage by corporations who decide they can "change the rules" even when you have been a stellar client. I was so proud to be "green" and never had an accident, never was late, never damaged the cars, played by all their rules. read more

Zipcar charged me $100( $50 per hour) for time I looked for parking space instead of original parking spot taken by some offender. Thank you ZIPCAR! read more

When I've used zipcar its been great! Over the past year I've acquired my own car and forgot about my account untill I was charged for the membership fee. I called and explained the situation and they happily refunded the membership fee and assured me if I did reactiviate my account the sign up fee would be waived. Thank you!!! read more

Grand idea--in theory--Unfortunately, the reality has not lived up to my expectations or met my needs as a driver. EXPENSIVE fines if you bring cars back late, EXPENSIVE fees if you cancel or change a reservation and they do NOT give refunds if car is returned early---you are still charged for the ENTIRE reservation. So I pay extra either way, because who (realistically) can predict Boston traffic???? I ran into two detours for construction just today that cost me an extra 20min drive time! Overall, I would not recommend this car share company unless you have an unlimited income. read more

Completely and totally user unfriendly website and customer service is a joke they are totally uninterested in helping you. I tried to update my billing information and kept getting an error message saying we don't accept this type of card ( a VISA debit card from a bank mind you) or the number is invalid. Go figure ! BUT!!! They are real quick to take their monthly fees and payments with no issue at all. I have used their service and the experience was a good one it's just using the website and customer service that stinks to high heaven. Not a good look for a company that makes millions of dollars. No impressed. read more

I had a reservation and the car was not even there when promised!! I had a doctor's appointment that I could not be late for and contacted customer service. Apparently, they have no idea how to track down a car meanwhile zip cars continued to send email reminders about the reservation to me. What would have been helpful in that time sensitive situation, would have been immediate recognition of the situation, an apology, and possible solutions. I did not receive any of those. The customer service representative told me the best she could do was "offer me a refund for the reservation" . That is just ridiculous. Did she think she was helping me? Of course I am not going to pay for a service that was not rendered. I had to pay triple that amount to get a cab back and forth from the doctors, not to mention the time and stress of getting to the parking lot and searching for the car I was so shocked and disappointed by zipcars service that I asked the representative to have a manager call me. She told me that was not possible! I sent an email to zipcar, but they didn't even respond. The car not available when promised, yet emails confirming my reservation were sent 1 hour before pick up. Instead of investing in constant email correspondence, I suggest zipcars invest in their car tracking programs and training their employees. read more

I had tried zipcar before an did not have any issues, until recently. I echo what some of the other reviews state in that they cannot keep up with the demands. Trying to get in touch with an actual human for an issue or for the upkeep of the car and they fail. Recently, the car started to overheat twenty minutes into the reservation. The check engine light was on when my reservation started. They wanted to tow the car. I booked this car due to a very important event. I was left, barely able to get there and my only option to return home into the city: a tow truck (that dropped me off in a sketchy area) and a taxi fee remaining or a taxi from outside the city with a large fare. Later on, Zipcar turned nasty saying that the costumer "assumes full responsibility of anything that happens during the reservation". Interesting when they are putting us at risk in poorly maintained vehicles. Ultimately, they never refunded for anything. More of the public should know of their policies and extremely poor costumer service. NEVER USE ZIPCAR. Other car rental sites actually offer better pricing as well and better costumer service. read more

Before I buy a car I've been using Zipcar for years. There are many pros and cons, but I am very sad about the fact that customers have to pay annual fees especially customers that may use the zipcar only few times a year. Its not fair. Otherwise I think the idea of zipcar is good and environmentally friendly because people that need a car occasionally don't have to buy a vehicle to meet their needs. read more