Update in response to zip driving school:
I wasn't your student and never said that either in my review. It was my wife's experience with your school, of which I was a spectator at every step that I detailed. You were not driving around for 20 mins as you said, but were simply waiting at the Starbucks which was at the other end of the apartments.
The address and cross street was provided to you the night before and on the day as well not once but thrice, but you simply refused to drive over. If we hadn't had a toddler, we would have spared you the trouble and walked over.
It was highly unprofessional of you to just wave and leave when you finally saw her standing. A common courtesy would call for you to stop and say that you are late and the class has to be cancelled. I don't think that's much to ask for.
----------------------------------------------------
Review:
This is with regards to our interaction with Sue from The Zip driving school which is diametrically opposite to the ones mentioned here. I don't usually write reviews, but I felt the need to share this experience with the yelp community. I realize that a low rating would hamper a small business, however, even small businesses need to maintain a sense of decorum when it comes to interaction with their clients.
Short version:
Our experience with Sue, was unacceptable and I would have given 0 stars if I could. Highly unprofessional, with traits that are unbecoming of a teacher, like rudeness, yelling, screaming, constantly interrupting and utter disrespect for others, I am surprised this school has such great reviews. But, again, this is strictly our experience with Sue and not Ray, who seems to be shining in the reviews.
Long version:
It started with my wife getting her learners permit a few weeks back. I realized a good driving school would do a better job than me trying to teach her, and so the hunt began. After reading the amazing reviews about Zip driving school, we contacted Sue. She pointed out that there would be a 10$ overcharge for the pickup, which we agreed too.The meeting location and cross streets were informed via text the previous night and confirmed. From the outset, Sue came across as a bit brash over the phone, but we assumed it was the teacher in her (dealing with teenagers probably), making her behave that way. Disregarding that, we set up a 2hr driving lesson on 3/29(today) at 11.30am.
Around 11.07, we got a text from Sue that she was on her way to pick up my wife. At 11:30, my wife messaged asking where she was, and at 11.32 she received another text that she's a minute away. My wife and myself were downstairs to wait for Sue from 11.25, so she wouldn't have to wait at all. We live in a large apartment community and had given exact location and street intersections for Sue to find us, as the main entrance is a good long block away. Sue texts again and says she's by the starbucks. We inform Sue that Starbucks is all the way on the other side, and it would be easier for her to drive a block to our intersection, rather than us walking there as we would probably miss each other.
She called, and said you can't be inside the apartment for the pickup and you have to be outside. My wife explained that we were standing outside since 11.25 and gave the directions again and again. Sue just kept repeating and talking over her and would refuse to move from where she was. I was shocked to see such behavior exhibited by the same person, who's supposed to be an instructor.
After a while, Sue drove over to the closest signal to us and saw her standing outside (I had to get back in for a meeting by now) and honked to get my wife's attention. Their eyes met and Sue just drove a block down on the opposite side. Tired of arguing, my wife started walking toward the car and Sue called. To quote her, "You can't even see? You are not even looking" in a highly condescending tone. My wife explained again that she was in fact walking towards her, at which point, Sue was yelling over and over. At this point, my wife pointed out the rudeness in her tone, despite the fact that my wife had been waiting at the same spot for 20 mins, where the meeting was supposed to happen.
Apparently, Sue didn't like that and she hung up the phone. Next, she drove by and waved her hand. A few minutes later, she sent a text asking my wife to find another instructor.
This was highly unprofessional and unacceptable behavior and I would recommend other yelpers to find better schools around. read more