I give it a 4.5. We had to arrive super early and wait for them to set up everything. It was cold…read moreoutside and they did provide coffee, hot chocolate and snacks. We the weather being so unpredictable we had to wait. I was fine with wait because i do value my life. I had the chance to cross off a major item from my bucket list. A hot air balloon ride and wow, what an experience! The views were absolutely breathtaking. Floating high above the landscape, seeing everything from a completely new perspective, was truly magical. The sunrise was especially beautiful as we drifted along, and the silence up there, broken only by the loud occasional burst of the burner, was unlike anything I've ever experienced. That said, there were a few things to consider. The heat from the burner can be overwhelming, especially if you're not prepared for it. I didn't wear a hat, and I really wish I had and i am short 5'2 those blasts of hot air can get pretty intense when they hit you directly! So, if you're planning this trip, definitely bring something to cover your head. The landing was a bit of a wild ride, too. The ground was much harder and more uneven than I expected, and we didn't quite know where we'd land until we were almost on top of it. Also getting in and out can be extremely challenging. It's hard climbing into and out of the basket and it's very tightly packed. Not a lot of space to move. I knew the risks going in but the whole experience was so worth it. Even with those little surprises, it was absolutely incredible. Would I do it again? Definitely not! Despite the heat and the bumpy landing, the beauty of the experience makes it all worthwhile and a one timer for me. I highly recommend it if you're looking for something unique and unforgettable to add to your list of adventures. Just don't forget your hat!

Amazing first time experience with a friendly crew. The ride was so smooth it felt like the world…read morewas moving around us. We had to go to a different location due to weather, which is fine. A change in location is preferred than cancellation.

Caitlin was the nicest tour guide. She had us walking through nature and explained a lot about…read moremushroom hunting, and made the experience magic.

We went on the short hike adventure. This hike is perfect for someone who is a beginner who hasn't…read morethought about foraging in a forest before. We all learned something new. The guide was very nice and informative. Meeting at one location, then meeting at another 5 minutes away seemed like a time filler. I would recommend just giving a meeting location and starting on time at the location. People should be able to handle going pee and getting coffee on their own before a hike. Seriously, I would consider dropping that part of the tour. For the price I would have hoped for a location that was a little more remote or wooded. We walked 0.5 miles and could see the parking lot the whole time. A great addition would be to make a little helpful hints guide for all of the participants so they can look back and remember the tips. That would make the price seem more worth it.

Sailing the bay with Captain Kirk was the highlight of our weekend! We went under the Golden Gate,…read morepassed the pier 39 area, over to McCovey cove (Giants ballpark) and then right by Alcatraz on our way back to Sausalito. Knowledge of sailing and of the Bay Area was excellent. Would definitely recommend to first timers, as we were, even though we've lived in Northern California our whole life.

Rod and Nancy were our captain and crew. They did an excellent job. If you are looking for a…read moreprivate boat excursion in the San Francisco Bay, this is your place.

WOW! What a tour! My family and I had the best time on the Segway tour during the Labor Day…read moreholiday, big time thank you, Drew! Seriously, for a group of first-timers, you couldn't have been more patient or more of an awesome guide. We loved hearing all the cool stories about the navigation tree, the redwood forest, the telescope viewing in the Chabot Space center and everything in between. You made it all so interesting and fun. It was definitely the highlight of our trip. Thanks for being such a great guide and making our first Segway experience unforgettable! Cheers, JTC

Absolutely 5/5 stars !…read more We are so glad to find Drew and his Segway tour! Drew is the expert in the Segway industry and also a nicest guy we met in our trip ! First he make sure every one get training and feeling comfortable and safe to ride the Segway. Then he guided us for the 2 hours private tour. He is a great tour guide also the best photographer during the tour trip. He took all of the pictures and videos and send us all the pictures later without any additional charge. Highly recommended to anyone who want to explore San Francisco without walking. (Must wear a jacket and long pants due to heavy cold wind)

I booked a Golden Gate Bridge to Sausalito tour back in March for 6/13/2026. Upon arrival I was…read moreinstantly greeted by the friendly employee who checked me in, provided me a helmet and set me up with an e-bike. All of the equipment seemed well maintained and I had no issues with it throughout my tour. Joey was the tour guide for me and the six others in our group. Joey was knowledgeable about San Francisco and it's history as he provided numerous bits of information at each stop along our route. The views were great although we got a foggy day so never had a full view of the bridge. The weather was great and I was comfortable in a sweatshirt although the drive across the bridge was way colder than I expected! I felt that this tour is well worth the price and it was nice to have a stress free experience being guided throughout the city and across the bridge. Sausalito is also a very cute town with tons of dining options. When the tour ends, you are left to explore on your own and just have to get your bike back before closing time. I prepaid for a ferry ticket (Sausalito back to San Fran) when I booked my reservation. Unfortunately, they forgot to give me the voucher when I left for the tour so I had to purchase my own ticket on the ferry and obtained a refund upon my return. It was $8.25 to buy my ticket for the ferry (includes your bike) but they charged $18.00 online. I consider it a win. I am super glad I rented an e-bike because there is no way I would have made the tour on a pedal bike. It was a pretty long distance with a few big hills. I would say you have to be an avid biker to be able to pull it off although the employees insist people do it all the time.

Super great business! An employee named Chance was the one who helped me out, and he was very…read morefriendly and answered all of my questions! Definitely recommend coming here!

My family and I had an excellent experience. The river was challenging, but it was a very memorable…read moretrip! This is run by a lovely, local couple who almost felt like family in the short time we were there. They boosted the confidence of my son with reassurance and also took the time to help us get back to our vehicle after it unexpectedly broke down on our way to the river. Just wanted to say they are really good people. They also gave us great guidance to navigate the river with quality equipment!

First off, we do this river day trip every year. We -highly- recommend experiencing the river, it's…read morealways fun and rarely disappoints (even as our kids get older!) While we have used different outfits lately - we had a great experience with Russian River Adventures a few years back, so we came in excited to return. Unfortunately, this visit was disappointing, mainly due to poor planning by the staff. We booked for four people on a Thursday - my wife, myself, and our two teens (14 and 16)--with the expectation that we'd have two boats, which is standard for this group size. However, the team miscounted the boats that morning. When we pointed this out, instead of fixing the mistake, they pulled us aside and crammed all four of us into a boat intended for three, squeezing in an extra seat to make it "fit." Visibly frustrated, the team promised to speak with the owner and make it right (it was two high schoolers running it that day). I didn't argue and wanted to at least try to have a good time and not be that Dad. The result on the boat? A very cramped and uncomfortable setup that made the inflatable much harder to steer and navigate--especially on a 9-mile river trip. This wasn't the experience we paid for or expected based on our prior trips. The staff seemed more focused on moving us along rather than making it right. Still haven't heard from the owner. We'll likely explore other options next time around. Disappointed to see the service slip like this.

Raphael goes above and beyond for customers and their events. I have recently used them a few weeks…read moreago for a shuttle to top golf and back, and everyone had a great time. Motor coaches, mini busses, vans, limousines, they got it all and they do a great job at showing up on time and in professional vehicles. I guess only thing I can recommend is to not lose your stuff, as they aren't baby sitters who pickup after you ;) Grown adults shouldn't have any issues working with Umbrella!

What you look for in a bus company is to safely and efficiently get passengers from Point A to…read morePoint B. Umbrella Bus barely got our passengers from Point A to Point B, did not do so efficiently, and arguably didn't do it terribly safely. We booked Umbrella for a 54-passenger shuttle to transport wedding guests from our wedding hotel to our ceremony venue, and then from the ceremony venue to the reception venue ($1050 total). I confirmed this itinerary with their staff by email and phone several times (at least three), because they kept sending me invoices that only showed a partial itinerary, but they assured me that they had the correct itinerary written down and would read off the correct itinerary on the phone when I called. On the first trip, the bus driver got the bottom of the bus stuck on a steep hill, rendering it unable to move. Guests had to walk nearly a quarter mile from where the bus got stuck to the ceremony site. The bus was also blocking the entrance to the park where the ceremony was held, meaning that park visitors and several wedding guests who were behind it were severely delayed in getting into the park. We had a couple of guests who missed some of the wedding ceremony because the bus blocked the entrance for so long. It would've been 3.5 stars if only for this, since it wasn't 100% the driver's fault, though he should really have known what the buses he drives are able to handle. On the second trip, though, despite me confirming the destinations in the itinerary with Umbrella MULTIPLE TIMES, the driver had somehow been given the wrong destination by their dispatch, and took guests back to the hotel instead of to the wedding reception venue. My family members had to argue with the driver, who insisted that he'd been told to take everyone back to the hotel, and "I'm only doing two trips, how will people get back to the hotel?" but he eventually relented and took everyone to the reception instead, but meant that most of the guests were delayed by quite a bit in getting to the reception. This definitely wasn't the driver's fault though, and was clearly the fault of the company/dispatch. He did eventually take the guests where they needed to go, which we appreciate.