I want so much to like this place! It's cozy and the music is great. But the way I've been treated here has been consistently poor. The source of the problem is the reservation system, which prompts the managers to be dismissive and unwelcoming. Last week I came in with a friend at 8pm for a show at 9pm, we were among the only people there, and we started looking for a place to sit. Immediately the manager came over and said aggressively, "Do you have a reservation??" We didn't. Continuing his unnecessarily antagonistic tone, he said he couldn't help us (as if it were our fault for wanting to be there, rather than a good thing), and that we would just have to stand.... In a still nearly-empty place. This is absurd. At least his manner could have been accommodating, offering perhaps that we could sit at the bar until the people who had reserved arrived. Which we did anyway, of our own accord, and ended up staying the whole evening there, because GUESS WHAT, not all those people with reservations showed up. Generally, punishing your customers -- especially the eager earlybirds -- is just garbage.
This is the third time something similar has happened to me here, which means EVERY TIME I have been here. I've had enough and am never going back. I hope there is a change of management and abolishment of the reservation system so that I can go back someday and have a nice time. read more