The first time I called was the first time I heard about this business and I'm really happy that I did call. Luis/Louise (unsure of spelling) answered all of my questions and provided great customer service. I stopped over right away. When I got there, there was an employee named Ryan behind the counter. very attentive and polite, so I thought he was who I spoke to on the phone. I thanked them both so much for their great customer service. I am definitely going to recommend this place. I really do appreciate the guys fitting me into their schedule and making it a stress-free environment. Top notch service with employees who actually care. Keep eyes on those two for sure when considering career advancement within the company. read more

My car is very dear to me, and we both recently to Madison from coastal North Carolina. Ryan, at Ziebart, was quick and clear in his communication and everything went as promised. Very clean operation! read more

I originally contacted them via e-mail as we live an hour away from their establishment. I needed to get a quote for Ziebart rustproof and undercoating, on our new 2019 Ford Edge, SEL. Ryan replied the next day along with 1 day car rental of $25.00. Upon my 8am arrival the following week, everything was set up to sign the contract papers and the rental car was ready to go. Around 2:30pm, they called to let me know the car was ready. The front desk staff were most polite and energetic to help. All went like clock work on August 5, 2019 and I couldn't be happier. I highly recommend them for Ziebart rust proof and under coating. read more

I came in to get a remote start installed in Nov 2017. The staff was knowledgeable and professional. They were able to sneak me in that day and have my car ready in a few short hours. I have had no problems with it and I LOVE not having to go outside to start my car in the early mornings! I will be returning soon to buy my Weather Tech floor liners!! read more

These guys did some work on my car, and left a huge mess of burnt plastic and shit all over my floor mats. I asked them to ShopVac it really quick before I took it, and they refused. They looked at me like I was retarded or something for wanting my car back at least NEARLY as clean as when I left it. Very rude people here. Forget it. read more

This is more like a 1 star of pity. I would give them 0, zero stars if possible. I spent good money on having my new truck undercoated and having the clear shield installed. First off, they put the clear shield over hood and tailgate decals, there were large bubbles throughout that didn't go away, and fingering in the material that collected Road grime. So I took my truck back to have these things fixed. They only cut back the fingering on the bumper in which they cut into the paint. Pete the Manager said it will buff out but I had body-men and painters look at it with me and said that is too deep. Along with cutting back fingering on the bumper they cut back around the fog lights leaving a lot exposed in vital rock chipping areas. They didn't fix any of the bubbling in the door jambs as I asked (and according to Pete, the owner even looked it over himself). I left very frustrated for a second time. Lastly, I took my truck in for a third time, also a yearly warranty maintenance on the undercoating. I asked them to redo the door jambs that have collected road grime in the bubbling areas. As a result, some were untouched and others looked worse than when I took it in. To top it off, the undercoating looks like it was sprayed over the road grime, they didn't tell me there was a yearly cost to the warranty, and THEY LEFT TRASH IN MY TRUCK! Never again! And I hope you won't waste your money here either! There are a lot of better places in Madison. Luckily one of the competitors in town said they would fix everything they screwed up at no cost! Now that is customer service and future business. read more

Okay, this is the first time I have ever left a place and rated it in the same day, but I am so shocked as to how I was treated, that I can't resist. I've had Ziebart undercoating on my vehicle since 2009 and have it checked religiously every year. It is the same process every time: take it in the morning, they respray the entire vehicle, let it dry, and wash it before I pick it up. This year, before I made my appointment, I saw there was a $30 off detailing coupon on their website - literally when you click on their site, it tells you to watch a video about detailing and it offers $30 off. Long story short, I called to schedule the check and a full detail but was told a day before I brought it in that they will not honor the coupon because it is a corporate coupon. My business model would say, give the customer the $30 off - $169 is better than $0.00 - and then call corporate and tell them to remove it immediately. That did not happen here and the coupon is still available online as of now. On principle, I found a different detail shop to give my money to. Nonetheless, this is the only place to get your Ziebart undercoating rechecked unless you want to drive 60 miles (which I will do next time, as a call to a different Ziebart provider this afternoon confirmed that my undercoating wasn't done properly). I dropped off my car at 8 am and by 10:30 I was called and told it was finished. The entire undercarriage wasn't sprayed, it wasn't even dry, and my car wasn't washed. When I asked why the wheel wells weren't sprayed, I was told that once I left, I would get a call later with an explanation because the person in charge had gone to lunch. Voicemail explanation: "We only do touch-ups. It's fine. Thanks." Well, that wasn't your policy a year ago, but congratulations, this whole experience means you have lost a customer - it's only once a year, I will make the drive somewhere else. read more

Do not go here at all! The manager Pete Luedke is a liar, and a scam artist. They should take down the Ziebart sign too, because they are not backed by corporate. Nothing about this facility is legitimate. Here is my account of what happened. If you do decided to go here, make sure they give you a print out of the cost of exactly what they are doing, because all he had me sign was a paper that said they could bring in my car, (liability paper). I called on Fri the 18th to set up an appointment. I spoke with a gentleman and he said that, there were two service we offered. The rust proofing which was $119, the undercoat was $400,and the full package that included the rust proofing and overcoat, for $549. I told him, I would do the full package. I dropped off my car on 9-22-15 at 8:30 a.m. I emphasized that this car was going to be a show car, and that everything needed to be perfect. I was reassured by a gentleman, Pete Luedke, and he said it would be. I told Pete Luedke that, if it takes longer than a day and a half, that his shop could take all the time they need to make sure it was done right. He told me the cost would be about $549 dollars for the job. That's the complete package. Later that same day around, 5 p.m. I called and just touched base with how my car was doing, and to see if they could again pay really close attention to how they do this. They said, that the first protective coat is drying and it won't be done till tomorrow. I inquired a little bit more, and asked if they could put plastic sheeting over the wheels, to protect from overspray on the brakes or wheels. They said they didn't remove the wheels, and that they use special "wands" to prevent overspray from happening. He told me, "that it would be good, and we will take special care". At 3:03 P.M. on 9-23-15 I received a call that my car was done. I was currently at work, so I paid over the phone with my credit card. At 4:30 I went to pick it up on my lunch, since I couldn't get a ride anymore after work to pick it up. I arrived there, only to find out, they were still spraying my car, and "touching it up". Why would you tell me the car was done if it wasn't? I looked over the bill, and it was $200 over what he quoted me. I asked about it, and he said that is the cost. I didn't agree to $722 bill. i said I will inspect the car when I get back to my shop and let you know. I'll just wait here about a half hour. He commented "it won't even be that long!" I waited outside with my friend for another 20 minutes, till finally it was brought out to me. I left around 4:50 p.m. I had another ten minutes to get back to work, so I grabbed the paperwork, and left. When i returned to work, I racked up my car, and noticed all these scratches and dents, that were not there before. I immediately took pictures and called the shop, and I believe Tracie answered. I explained my concerns to tracie about the poor job and she told me that the manager was not in, and wouldn't be till tomorrow. I called everyday for the next few days, and it literally took Pete Luedke 8 days to get back to me. I immediately emailed Ziebart corporate office, and told her about my experience. She explained to me that she would get a hold of Pete Luedke's boss and she would get back to me, or the store manager would get back to me. Now a couple weeks have gone by and still nothing. I have been emailing corporate every few days and they still haven't been responding. Their corporate office needs almost as much work as their shop. So I finally get a hold of corporate again, and they said Pete Luedke boss is still out, and will get back to me as soon as possible. In the meantime, Pete Luedke emails me a very nasty email, placing all the blame on me. Do not go here, at all. Corporate ended up telling me there was nothing they could do since this place is not owned by Ziebart, and that whatever the store manager says is final. Needless to say I was furious, and this place needs to be shut down. Take your business elsewhere, so what happened to me, doesn't happen to you. This place is a joke! read more

Really regret using these guys to install a remote start system in my 2012 Scion tC. While they did it at a fair price, after the installation, my check engine light has not turned off, the traction control no longer works, and my vehicle that was equipped with "slap shift" (aka the option to switch between automatic and manual transmission) mysteriously no longer works. None of these problems EVER popped up before these guys touched my car. Yes, it is still under warranty, but that is not the point. Then when I call to complain, they push off fixing the problem for a week, and say that they might charge me for the labor to fix the problem. What?!? No, you won't get another penny out of me. I should have known better since I had issues with another franchise location, but decided to give these guys a chance. I just hope no one else makes the same mistake I have trusting these clowns. read more