I wouldn't bring a duck with a broken wing here. Look at the turnover. This will tell you the…read moreestablishment and how they do business. My truck took months to repair and went back five times for warranty work. Finally I gave up and paid a shop to fix their work. Never again.

I was treated unbelievably badly by Collision in Middleton. I took my car in and was told that it…read morewould take 2 weeks to finish the work. The car was declared a total loss by my insurance company, but Collision said that the car could be fixed for about $9,500. Since I had an extended warranty on the car and liked it very much, I decided to have Collision fix it. At the end of the FIFTH week, long after the coverage of a rental car had expired, I was told that Collision is not licensed to repair cars that have been declared a total loss and then put them on the road. This is inexcusable. I should have been told this immediately when I trusted them (and they agreed) to fix the car. In the meantime, I was out several thousand dollars in rental car costs for having trusted them to fix my vehicle. I would NOT have been out this money if they had told me they couldn't fix the car. I would simply have purchased a new or used car. I would never trust Collision to fix a vehicle for me. They clearly have little regard for the customer.

Ball Body Shop is fantastic. Our car needed massive repairs and their technicians did a miraculous…read morejob. Our car is beautiful and the paint job is seamless. The office staff were so friendly and professional, keeping us updated twice weekly during the 5 week process. We highly recommend Ball Body.

I shopped around for my window repair and settle on Ball Auto Body. I was given assurance that…read morecustomer service was a priority. My experience was time consuming and not positive. It involved a windshield replacement. Within the first couple of weeks of the replacement I noticed the window had something on the lower passenger side. At first I thought it was some kind of adhesive left behind. I contacted Ball immediately when I saw the scratch (within 10 days). I brought the car back so they could look at it right away. There was associate from an another location who looked at the window and agreed it was scratched on the outside. He said they would contact "Glass America" , their glass subcontractor, and arrange for the replacement. Then the hail storm hit Madison and the employee I was working with was on a personal leave. Understandably, I was put on the back burner. This week I went back to Bell so they could inspect the scratch and make arrangements for the replacement. The owners looked at the scratch they said it was no longer under warranty. He said he was unable to verify that the scratch was made during the repair. He then said he suspected it was made after I left...perhaps at a car wash???. He concluded he would not replace with new glass. He also said they no longer work with Glass America. My conclusion: Their first assumption is the customer is dishonest. They do not value customer loyalty and represent integrity. They do not stand by the work when it is subcontracted. Multiple trips, phone calls to the body shop, inspection by other associates and multiple reassurances that it would be replaced. Only to have them decide not to take responsibility for a damaged brand new window they installed! To make it more painful this was NOT an insurance claim. I paid a deposit before the repair and also paid in full $1300 when the work was completed. I held up my end of the deal I wish I could say the same about them. I counted on them to do the right thing which I still believe they can. At this point though based on this disappointing situation I cannot in good conscience recommend them. Find a company which makes the customer experience #1. They had an opportunity to have a loyal customer instead assumed the customer was dishonest and wanted to do something nefarious. I would encourage you to base your decision not what they say but how they actually take care of customers!

M&M auto body did fantastic work on my vehicle. my vehicle came back cleaner then when it went in.read more

Absolute disappointment …read more I trusted this shop based on past experiences because they used to be helpful. We are not just returning customers. We have used them several times over the years and have referred many people to them. I sent my child there for a second opinion after he was sandwiched in an accident, and needed a second opinion because the first shop couldn't find parts. I made an appt last week and explained the situation and that this was a second opinion and we needed also help finding parts. Steve told us to come back today, so we did. My son went in, Steve completely forgot the purpose of the visit, started questioning my son, then my son told me "the manager guy is angry and calling you" I said ok. Steve calls me, I re explain the situation, he says "your son says he doesn't plan to fix the car" (all while having a rude tone with me). I let him know that obviously we will be fixing it-- that's why we are bringing it to the body shop, to which "Steve" replied, "I'm not doing an inspection for free." I calmly asked (in my raspy voice because I'm sick), "How much would you like me to pay for the inspection?" He immediately snapped, "I can sense a tone in your voice so I'm not doing the inspection because of your attitude," and proceeded to yell at me (with my son standing in front of him) so I hung up. I am currently recovering from pneumonia, so no, I don't have a chipper, lady-like voice right now. The fact that he chose to yell at me in front of my child over "tone" is completely unacceptable and unprofessional. To be treated this way as a loyal, repeat customer who has supported and referred business to this shop is beyond disrespectful. It is also worth noting that the only person who replies to negative reviews appears to be the very individual I am describing here, which makes this experience even more concerning. I will not be returning. If you value being spoken to with basic respect, I suggest you take your business elsewhere. I will also be filing a complaint with the BBB.. And all the recommendations I made for them with my community, I'm retracting. Never again.

We have had my car repaired several times with Gerber Collison & Glass on the beltline in Madison,…read moreWisconsin, and have been very pleased with their services! The staff are very professional and work with you to get an appointment set up, arrange for your rental car if needed, and keep you updated on their progress throughout the repair. They are also very supportive by working well with your auto insurance company. I would recommend considering them if you have damages to your vehicle!

This place is a joke!! Brought my car in for hail damage, and they damaged my car by scraping the…read morequarter panel during repair. The manager on duty, Joshua Kooiman, told me to bring the car back, and he'll be happy to repair it for me and get this figured out. I brought it there immediately, and he refused to take responsibility for it. He brought one of his employees out who looked high on something and tried to buff it out, but created more scratches. I told them to fix it because they kept damaging my vehicle, and they didn't want to take responsibility for it again. Until I called corporate, they were happy to repaint the bumper for free after Joshua provided a $621.40 estimate for the damages his team had created. This place is a joke. Joshua will not take responsibility for his actions, and he was too embarrassed to see me in person after I called corporate. It took them two weeks to repair the hail damage on my car, but when it's corporate's money, it only took them half a day.

Helped an elderly neighbor get her car fixed there and Hugh did a great job. It took about 10 days…read morelonger than they expected to get all the parts needed but once they got them, had it done in 1 day and it looked great. My neighbor felt like the cost was reasonable and was very happy with the outcome and value received.

My experience was bad here. The estimate guy that looked at my car must have been new and was…read morepoorly trained He didn't ask the right questions and did no follow up on my repair issues. Two weeks later and not a word. I know others say they do good work here and I believe them but to turn an amateur loose on me without guidance was unprofessional. A job they didn't get. If only they had a phone number for the owner I would have called them but there was nothing I could find. This rating is only for this experience not for the work they do here. Very disappointed in them.

Point blank, the head manager said he would check the alignment and never did, then he told me it…read morewas the box cause I drive a truck, and he never dead. I went in there for one thing and one thing only. He lied to me multiple times and then played dumb. I wasn't pissed I was livid with him, because when I went to pick up my truck, three weeks later, he tried telling me that the tailgate was bent. The man's a fucking idiot I wouldn't go there ever again. I wouldn't recommend it to my friends. I wouldn't recommend it to my worst enemy.

My 85-yr old mother was rear-ended and Gerber Verona was contracted to do the repair (paid for by…read morethe other driver's insurance). Not only did the simple repair take a month to complete, but when the car came back someone at Gerber had stolen her almost-new tires (less than 10,000 miles) and replaced them with tires so horribly treadworn that they failed to pass inspection when we moved her down to NC a few weeks later. Unbelievable. I guess they figured a little old lady who rarely drives would never notice the difference. Just sad.

I have brought my 1974 Camaro to them. They always treat me right. Honest place to get your car…read moreworked on. That's hard to find today.

Thank You Shawn & Brandon I'm on the older side of life…read moreand have been to many auto shops in my time. The honesty and kindness they showed me, kind of took me by surprise. I thought the days of caring for and showing respect for a paying customer was a thing of the past. Shawn and Brandon not only solved the stalling issues the car was having in a timely manner at a very reasonable rate, but also made me feel welcome while in the waiting room. Even enjoyed reading the sports page. Go Pack Go! Sincerely, Bob

Unprofessional, rude and hostile. I was charged a ripoff price, the quality of work was poor and…read moreincomplete, I was yelled at, swore at and threatened by the owner. I will never come back here and strongly suggest to anyone reading this to AVIOD State of the Art Auto Body.

I've been asking for years for a referral for a good, affordable, honest, local body shop. I've…read moretried Gates, Advance, Maaco, Abra, all the big names and even a few smaller local ones. Abra was always the cheapest, and while I had no issues with them, I always wanted to find a small town local option. My aunt told me about State of the Art and I brought my car there today. It's off the beaten path, technically in Sun Prairie, but I didnt see anything nearby except farms and a few homes. There's a no frills parking lot and a circa 1980 office where you walk in. The shop itself is more modern looking, and clean, but still very no frills. Chuck was very friendly and knowledgeable, as was Jack. They were very concerned about giving me the best value as a customer. Since my car was over 10 years old, they didnt want me to pay for anything unnecessary, unlike the chain shops that are more concerned about bringing everything back to factory condition. Jack is the owner, and Chuck says he's been working for him for over 30 years. They said most of their business comes from repeat customers and referrals. It's easy to see why. I'll definitely be going to them first in the future.