I've never felt more belittled or disrespected as I did at this place. The store manager is very arrogant and sarcastic. I took my new Jeep Wrangler there Friday, January 17, 2014, for undercoating, auto start and protective film over rear fenders. I picked it up at 5 p.m. On Saturday I noticed it had undercoating overspray all over the aluminum rims, bottom sides of the doors, front and back bumpers, and several other places. I returned to Ziebarts on Monday the 20th. The store manager wouldn't walk outside with me to look at the overspray but was adamant that it wasn't their product. It was their product, I'm not an idiot. I have a white Jeep, their undercoating is black. The overspray is the same material they sprayed on the bottom of the Jeep. After he stood there arguing with me for 15 minutes, he agreed to "clean it up" and said he would need the Jeep for the day so he could spray it off with a pressure washer and clean up the overspray. I made my appointment for January 31, 2014. I arrived and the manager again denied the overspray being their product. He told me it was from the transmission, road spray or brake dust. I didn't go there to argue with him again. I told him it was his product. He was very arrogant and walked around the counter with a spray bottle and rag and said to show him the areas in question. It was 8 below zero, we had 6 inches of snow the day before, the roads were a mess and my Jeep was dirty. Now he wants to spray a liquid on my dirty Jeep, covered in snow, road spray and wipe it with a rag??!?! WHAT!??! The store manager spoke to me with great disrespect. My hubby was standing just inside the door and had about all he could take of his tone, attitude and the BS he was feeding me. Words were exchanged; the store came around the counter, got in my husband's face, nose to nose, and said "get out of my store!" I didn't trust them with my Jeep so I returned home with it. I will never use their service again! The store manager needs to educate himself on customer service and adjust his attitude. I never wish ill on anyone so I hope his wife, sister, mother, daughter or granddaughter never experience anything like how he treated me. Thank you Terry S at Ziebart - you are a true gem! read more