I can't comment on the service since that's where most of the bad reviews are, but I sincerely…read moredoubt that this very busy dealership has their good service experiences posted on here. I called Audi Huntsville after visiting Audi Nashville. I had a q3 to trade and had a car in mind but Nashville didn't want to negotiate too much on the price. Eric at Huntsville picked up the phone and after hearing my story quickly found us the right car for the right price. I can't stress enough how important it is to accommodate the reluctant buyer. Huntsville is a haul from Franklin TN where we live, but we came and picked up the car. Mark, the finance manager sat down with us and we had paperwork signed in less than 20 minutes. I know quite a bit about leasing cars and how the money side works, these guys don't put up smoke and mirrors, very straight forward. If you want a great deal on a new Audi, give Eric a call. Make sure you do your research on the car you want and learn to understand auto financing, these guys appreciate it when you understand the very good deal you're getting. I have another Audi and I can't wait to see what we Eric and his staff can do to get me out of it into a new one. Thank you Eric!

Buying the vehicle was smooth -- but the service department is an absolute nightmare. I recently…read morehad a cracked windshield and called to see if our extended warranty covered it. I spoke with someone in service who said yes, he'd start the claim and call me back. He did call back once to get details about the crack, but after that, I never heard another word. I waited several days with no update and had to call back myself. The next person told me there was no record of my call, didn't know who I spoke to, and said they'd figure it out and call me back. No one did. When I called again, I was told no one had ever spoken to me and that the dealership doesn't handle windshield claims -- that I'd have to call the warranty company myself. When I did, the warranty company immediately confirmed a man named Jeff at the dealership had in fact started the claim. So not only did someone at the dealership speak to me, they lied and denied it. I then asked to speak with the manager to address how poorly this was handled. I was told he was out and that he'd call me back. That was September 14th. It's now weeks later -- and no one has ever called me. The complete lack of communication, accountability, and basic customer service is unacceptable. If you ever need service here, document every name, time, and call -- because clearly, they won't. Sales may be fine, but once you're in the door for service, it's a completely different story. This is not how a dealership should treat customers.

I talked to a salesman. I looked at severbal cars for sale and one RV. He was interested in what I…read morewould like in my buget range. I told him in not buying today. but I did buy some JBL Sprakers. they sell audio equipment and other products. I personally recommend. July 2023

Great Customer Service ! Easy and very outgoing. They really mean it when they say ... no credit no…read moreproblem

Mercedes-Benz of Huntsville is a must-visit dealership. The entire service staff is absolutely…read moreexceptional, and while my service advisor, Julie, is outstanding, the same high standard of care applies to everyone on the team. From the lovely smiles to the warm greetings, the customer service here is unmatched. If you haven't been yet, I highly recommend visiting MB Huntsville.

Went in for oil change, staff was friendly and professional. However it really took a long time…read more Other than time it I was very pleased the every one interacted with at this location. Thanks guys for providing a great experience

I cannot say enough good things about Rocket City Motors! Dan and his father were amazingly kind…read moreand accommodating while purchasing our car. The financing was hassle free. The car seemed to have no troubles, until the sixth day (a Sunday). We had noticed that the car was having troubles starting and while at a family friends house, the car died and would not turn over. I called the dealership and got a voice mail (they were closed. I had the car towed to my house and was gearing up for a fight. Dan called me back completely apologetic, and offered to reimburse me for the tow to my house. That Monday he located a mechanic close to my home, (we live about 45 minutes away from Athens) and arranged to have it towed and fixed at his expense. The mechanic took longer then promised and Dan called me every day to assure me that he was doing every thing he could. In the end the issue was resolved with no added expense on my behalf. Dan has continued to go above and beyond and I will be buying every car from him from now on.

This is a extremely terrible TERRIBLE company to buy a car from. Today we looked at a 2003…read moreVolkswagen Jetta Wolfsburg edition that we've been in contact with them for about a week, maybe two on. Dan, the owner, was very nice and polite, at first, to talk to, his father was even nicer. All of that politeness coincidentally fell off when we took the vehicle to an actual mechanic. Dan noted that the car has no A/C and that they had parts coming in to fix it (not a big deal for me personally), they also noted that the vehicle had bad tires and they would get new ones the following day or so (which they did). Anyways, the first test drive I noticed the wheel felt like it was going to fall off, the brakes were decent but not good, the car had a faint smell of oil, there was a check engine light, and the transmission felt like it wasn't hooking properly, also a non working sunroof and no A/C but that's alright. We tell them all of these things, and they claimed that tires would fix the wheel wobble issue (it did kind of) and that the sunroof was a lot to fix and the A/C would be fixed soon, the other issues they blew off. Come a few days (today), we went as we were about to buy the car but took it to a personal mechanic because we're not idiots. So, we bring the car to our mechanic Phoenix Motors on HWY 72, and come to find out the vehicle had been in a wreck (you can tell by the difference of color on each lower control arm and spring) as well as a broken axle that is just SPITTING GREASE EVERYWHERE (this would be the reason behind the wheel wobble that never went away). An finally, the car was burning oil and leaking LOADS of oil out of the cars turbo, in-fact, the car was SMOKING after a short drive to Madison from Athens, and finally the brakes are warped on the car. So, we take the car back to Rocket City Motors where we immediately say that we were unhappy and that they had lied to us, and Dan suddenly became hostile stating that we should go back to a dealership that messed us over before and said, "Wow, it's funny how I just drove it today and there were no issues on the car besides a wobble, now suddenly there's all these issues from a drive to Madison." PATHETIC. That was just my mom talking to him as I'm only 18. I didn't wanna be rude or anything, but as I was following my mom out the door, Dan said, "Do we wanna be rude or nice?" and I was kind of confused so I just shrugged and said I don't know what you mean and told him I can tell him all of the issues on the car that we found (he didn't even listen to my mom he just kept being a complete ass) but he did the same exact thing to me and said I DON'T CARE JUST LEAVE AND GET SCREWED OVER AGAIN. This is honestly one of the worst bets of a dealer you could go too. I would go somewhere else if you'd like a proper working vehicle. Very childish.

Alan and his team are fantastic. Our Flex had an intermittent issue starting and Alan was able to…read moretrack down the issue and get it fixed. The are honest, take the time to explain any issues they find, and don't rush you. Highly recommend!

Allen (owner) is one of the most trustworthy and knowledgeable mechanics that I have ever met. He…read morealways gives it to you straight and honest. Prices are very reasonable and fair. Allen and his team will always go the extra mile to ensure the customer is taken care of.

I recently had the pleasure of working with Adam and Jasmine of A and J Mobile Automotive…read more Fantastic people who not only gave me a good price on my repair, they did it quickly and efficiently. Adam knows everything about cars and is passionate about his work and doing it well. These two have integrity so I never felt like they were giving me the run-around or trying to overcharge me. HIGHLY recommend them.

Wow! A great experience with Adam and Jasmine at A & J Mobile Automotive. We were referred to A & J…read moreby Larry's Automotive in south Huntsville, so glad they gave us the tip. Adam and Jasmine were easy to contact, professional, friendly, and were able to schedule a next day visit to work on our vehicle. Adam and Jasmine were on-time, easy to talk to, and listened to our repair needs. Adam restored electrical functions inside the vehicle, then agreed to install a custom part for us. At the end, everything was function tested while we waited, in front of me. Adam also provided no-nonsense practical advice for our other vehicle, all while talking with me during the visit. It was educational for me to watch Adam troubleshoot and fix the issues, too. Adam and Jasmine also do a wide range of vehicle maintenance and repair, right at your home. Will definitely call A & J Mobile Automotive first for our family's vehicle needs!

This is where you want to take your Toyota or Honda. Daughters car was stalling out so I took it…read morein. Disconnected hose. Fixed, no charge. Honest mechanics for a fraction of dealership prices. 5/5.

Been using DK Auto since 2004 and they are AWESOME! Very honest and reputable auto shop. Highly…read morerecommend taking your autos to DK.

Excellent Service! I…read morehighly recommend Pro-Tech Automotive! I dropped my car off and had it back in about an hour. I originally thought it was my alternator, but they tested everything and found that it was actually just the battery--which saved me money! I really appreciated that they sent me a text before calling with an explanation of what they tested, what they found, and their recommendations for the next steps. Everyone I interacted with was very polite, helpful, and professional. Thank you, Pro-Tech Automotive, for the quick and honest service! Highly recommend!

30 years old and this business holds the title for worst customer service I've ever dealt with…read more If yall are reading this, I'm the owner of the 2014 raptor (black) The people I dealt with sucked ass and we're not knowledgeable