I paid extra for meet and greet but the driver was waiting in the car park for my 89 year old…read morefather and not in arrivals. My father had to phone me in Spain to tell me the driver wasn't there to meet him. I phoned the driver and he parked up and went into arrivals and eventually found my father. My father has difficulty walking and needs assisted travel.

This company completely ruined my airport transfer experience and showed zero accountability for…read moretheir own mistakes. I booked a taxi for 2 adults, 2 children, and 4 suitcases -- clearly stated. The pickup was meant to be at 6 PM, but they sent a taxi at 6 AM instead. Not once during the booking process did anyone ask if the time was AM or PM -- which should be standard protocol for any company handling airport transfers. To make matters worse, my confirmation email initially claimed I had no luggage, despite clearly stating otherwise when I booked. I had to call them to correct their mistake, but missed the AM/PM error they made in the process -- and they used that as an excuse to completely absolve themselves of responsibility. On the day of my flight, I had no taxi, no support, and was told I'd need to pay again for a new booking. No apology. No ownership. Just complete disregard for a family trying to make an international flight. This is not just unprofessional -- it's borderline criminal. If you're planning something time-sensitive or important, DO NOT trust this company. They are careless, dismissive, and will leave you stranded without a second thought.