Fitness Direct recently provided me with the most outstanding customer service imaginable and I…read morewant to recommend the company wholeheartedly and also provide an enthusiastic shout-out to three individuals I interacted with for going way above and beyond any realistic ecxpectations. I needed an old but pristine piece of athletic equipment (a chrome plated multi-station Universal Machine weighing in at over a ton) in my garage moved in order to create room for my two automobiles to fit in limited space. Lou, the customer service agent, absolutely bent over backwards to make this possible for me, and made it happen with a pleasant can-do attitude to accommodate my needs and schedule. At his direction, two very strong, skilled, smart, and experienced men, Ro and Billy, showed up exactly as scheduled and proceeded to make what I thought was going to be a near-impossible task (akin to a proverbial root-canal...) look simple and easy. Moreover, they did so with courtesy , respect, a smile, and an approach that seemed to repeatedly shout out "What more can we do to help you and make your life easier and better?" They made some suggestions (and carried them out) that I had never before (in fifty years of using the equipment) imagined available and possible so that when all was said and done, I not only had my machine ideally positioned but also way more functional for my needs. Finally, after all of this was accomplished to my satisfaction, Lou, Ro and Billy all suggested that I only be charged a very reasonable amount for this service! Best money I ever spent! In sum, the customer service I received from Fitness Direct was the epitome of what it should be in a world when and where it is difficult to buy a smile, let alone true value. I recommend this company (and these three men) to anyone in need of help with athletic equipment and service! Corey Marco, MD JD 11/11/25

These guys definitely give you that used car salesmen vibe. After buying over $15k worth of…read more"Quality Commercial Gym" equipment for my garage, I had one cable snap on my cable machine while my teenage son was doing leg extensions. Reached out to Mark. No reply. Reached out 20 days later, and he tells me to reach out to Sean because he's on vacation. Called Sean, left messages, no call back. Reached out to Mark again, he said Sean is the only one that can order parts. Called Sean a few times and he's never in his office nor does he return calls. I been trying to get this fixed since April 2025. So I'm just gonna fix it myself. Just beware, they are quick to return your call when you are ready to buy, but as soon as u have issues, they are hard to get a hold of or give you the run around. They literally sell the same stuff a few other places do but like 30-40% more. I figured if I paid the extra premium I would get better service. I was wrong. In this instance, you DONT get what you pay for. I will never come back here again. Highly recommend you shop around as these guys never have the lowest price. And I'm all about supporting local business as you can order this stuff on line for literally 1/2 the price since you don't pay taxes. I also called last year about another piece of gear I bought because the rollers on the leg press machine started to bind. Again, no response.

Fitness Warehouse USA ‍…read more I had visited several fitness equipment stores prior to the pandemic, but Fitness Warehouse USA was the only shop that sold Powerblocks. These are adjustable dumbbells from 5# to 90# that can be adjusted in 2.5# increments. I own a set at my Chicago home and believe these are the best adjustable dumbbells on the market. The owner, Gary, answered all my questions and provided an estimate of several pieces I was interested in. I told him I'm working on organizing my garage and would make the purchase when ready. Then the pandemic closes the gyms. This motivates me to finish my garage, but when I contact Gary to complete the order, he tells me that he's sold out AND there's a back order for months! It was a number of months later and quite frankly I forgot about them, but Justin from Fitness Warehouse USA contacts me to say my main items are available. Justin is very personable and was just as excited as me to provide the items ordered. He helped me load my items in my car and helped me decide on some additional equipment. What struck me most about Gary is his integrity. Dumbbells and many other types of exercise equipment are scarce and in high demand. There is a lot of price gouging and delivery favoritism occurring in this industry. Gary has a queue of when product arrives and who takes delivery. He also stayed true to his estimate, though he's fully aware of the price gouging (Especially Powerblock dumbbells) with fitness equipment and treated me exactly the same as where we left off when we initially met over 6-months ago. If you're looking for Powerblocks or know anyone who is, I highly recommend Fitness Warehouse USA. I believe he's an exclusive distributor of all their products. He also carries many other types of weight lifting and commercial gym equipment as well as used equipment.

First and foremost I want to say how awesome and pleasant it was dealing with Gary! As soon as we…read morewalked into the store he came to greet us and was able to locate the equipment we were inquiring for. I had some small talk with the spouse while Gary was grabbing the items and he actually provided some additional insight on some limitations I may not have originally thought of when getting equipment so I appreciate his knowledge on the items and informing us before making a purchase. The transaction went smoothly and he even brought a dolly to help transport the equipment into the car for us. You can tell he cares a lot about his business and I am glad to have purchased my equipment here than anywhere else. Should I need any additional equipment I'll be sure to inquire here first! 11/10!

This is my go to store for athletic shoes. I browse the sales and often find just what I need at a…read moregood price. Service has always been polite and efficient.

Came in for baseball gear. 1st helper was great but had to ask another person to get something…read moredown, he looked suuper annoyed. Called to complain but just got a "we'll take care of it" which makes it seem like maybe he was the manager. Will not be back to this location for my kids in year round sports. Love the Chula Vista location, where I literally walk through & get asked if I need help my whole visit.

James with Fitness Equipment Specialist did an awesome job fixing my treadmill! It was doing a…read morebunch of weird things - getting stuck on an incline or decline, not showing the correct incline / decline (showing 0% when it was heavily declined), and refusing to speed up past 5.5 mph. I use my treadmill every day so this was. . . not great. FES got an appointment on the books for me ASAP, at a time that worked around my schedule. James came on time, fixed my treadmill, and performed some additional maintenance. HIGHLY recommend!!

We had an excellent experience working with James. He was highly responsive, punctual, and…read morestraightforward. My son managed to get an Apple pencil stuck inside our Peloton Tread, and the Peloton service staff were completely unhelpful over the phone, and even went as far as suggesting we would have to buy a new one because it was unserviceable. James, on the other hand, disassembled the equipment, retrieved the Apple pencil, reassembled the machine, and tested it for proper function--all in about 30 minutes. Outstanding service!

We used Thomas many years ago to fix our Eliptical after a belt broke and will be calling him back…read morefor maintenance on our ProForm elliptical. He was punctual, reasonably priced and fair. His phone number changed and it's now: 1 (858) 899-1100 Hopefully Yelp will change his info to update everything. Give him a call for your fitness equipment needs!

Do NOT use this guy! We paid him $100 ($80 for the visit and $20 for the next visit) He took our…read morereplacement belt that we paid $150 for, to use on another customer and left us high and dry. We had to purchase another belt and pay for someone else to come out in install and put the machine back together. He has no idea what he is doing. He "over disassembled " which wound up costing us extra in labor. He also changed his phone number. He extremely unprofessional.

This is one of the smaller Big 5 stores in my experience. It is a bit tight to get around. Staff…read moreare very helpful with finding merchandise. And it's conveniently located in Mira Mesa.

This Store was much better when the other store manager was here. I came in trying to get a few…read moreitems and immediately was met by the store manager Alexa having a personal conversation on the phone behind the counter near the ammo. This lasted a few minutes until she went behind a door to continue her conversation for pretty much my entire time in store (over 40 minutes, and yes I could hear her laughing on the phone while I was walking out). There was only 2 other people in the store working, and maybe 3 other customers. The staff that were actually working were very helpful, and helped my wife find the shoe she was looking for. I wasen't going to write a review, but we came in on a separate visit trying to get a duffle, the Same Manager was actually on the sales floor (surprise) and we had asked her if she could bring us one down one so we could look at it. She was right next to them, and instead called a younger employee to grab it down with some big stick that was by the front door. Why were we made to wait??? Why couldn't you do it??? I've seen stores that were going out of business with more attentive management. I advise going to the other big 5's as this one has poor customer service starting from the top!

Don't know how they get such positive reviews…read more I called on a Wednesday, spoke to Nicole about someone coming out on the following Wednesday or Thursday. She told me she had to confirm availability for the next week and she would have to get back to me. Left my name and phone number and patiently awaited her return call. Nada. Following Monday I got in touch with a competitor via Thumbtack by leaving a message through their service. Got a text response within 2 hours from Tom saying he was on a job and he would call me soon. He called me within an hour after that message. He was able to come out that Wednesday. Showed up on time, did his diagnostic exam, and actually called the manufacturer (Lifespan) for assistance when he couldn't determine the exact cause of the problem, an act that impressed me because he went the extra mile in trying to determine the problem. Ordered a new belt (told me it would be 5-10 business, it arrived the following Monday) and he installed it on Tuesday. Treadmill worked like a champ. Got clear explanations from him every step of the way and his communication was excellent. Unlike Synergy....

The reviews don't do this company justice. Responsive, came when they said they would and fixed my…read moretreadmill. Smooth sailing when working with them which is a breath of fresh air these days.

Went to buy a pair of 60lbs dumbbells and turned out to be way too bulky for my workout (impulsive…read morebuying and didn't think too much into it lol). I called to apologize and asked if I could exchange.. thankfully the owner was understanding and went above and beyond to help me getting what Id need for the workout. Awesome dude, great service, great product and great pricing! Will definitely go to them when I'm ready to set up my home gym!

I purchased a brand new stair-mill from FS and I absolutely love it. It isn't a brand I recognized,…read moreso I was hesitant at first. I've had it for a week now, and both my bf and myself absolutely love it. It's solid, sturdy, and quiet. It's working beautifully. I'm so happy I gave them a chance. They delivered, and set it up. And they lmk if I move in the future, they have services to move it for me. Amazing! They also provide services to maintain the equipment if there's any issues beyond the warranty. Super happy. Thank you to the FS team.

One year ago I set up a home gym and purchased most of the equipment & supplies from Johnson…read moreFitness. I couldn't be happier and one year later all the equipment is still just as new with daily use (I purchased mostly hoist brands). Roth (like the IRA) was super helpful and friendly. The install people they work with were also great. This store is a gem in Encinitas ... it made such as difference shopping in person instead of online. They are also next to a very nice French bakery ... and I don't consider myself to be a snob or anything (also just near a Chik-fil-A)

I just received my at home gym and I wanted to get some gym accessories for my Beast Cave! I found…read morethis little location and saw that it had good reviews, so I decided to give it a shot. Once I arrived the business was easy to find. It is located in the corner of a shopping center that is easily seen from the main road. Once I pulled in parking was decent, and it wasn't too busy. I'm pretty sure on a busy day it would be a little harder to find parking but non the less it was good. Once I walked inside there was numerous gym equipment to choose from. From the free weights, to the cable machines. It had a good selection to choose from. If anything was to be complained about, it would most likely be the size of the business. I wish it was a little more big and had more to choose from. But all in all it was a nice business.

I got my entire gym from there. The team helped me choose the right machines for my location. They…read morealso helped me with installation. I really love the machines and I'm truly thankful for the service. Thanks Team Gym bro!

DO NOT BUY FROM THEM ONLINE!! I placed an online order and haven't been contacted, no order has…read morebeen shipped, nothing has happened other than being ignored. Their phone goes straight to a busy signal. I had to dispute the charge with my bank.