The snow cones always taste great but the last 2 times i've gone to the location on 1178 East 3300…read moreNorth, Lehi I ordered ice cream and haven't received it. I paid for it both times and the cashier wrote it down both times but there has been no ice cream in my snow cones.

Hi! My name is Sasha, and I used to work for Lucky's. The experience working there was awful, as my…read morelast manager had us working hours that were past our normal time, as well as breaking the child labor laws. Most girls who I worked with were around the age of 14-15. In the shacks when I was working, it was so hot and nowhere near a good temperature to be working inside. A girl I knew actually had heatstroke from working all day in a hot shack. Our manager would not let her leave unless she got it covered or finished the shift. In order to work with food, you need to have a food handlers permit and most of these girls didn't even have one. Our manager didn't even care to have that a priority either. The shack is disgusting and at North Lehi and Main Street, as well as American Fork are growing mold and collecting dirt puddles of water without it being cleaned. In my experience working there, I constantly cleaned the floors to keep a clean environment in the shack and for everybody, however it would just get dirty again. Our manager would also make us go in two hours early before shifts to deep clean the shack. We are here to make snow cones, not deep clean a moldy shack. I understand it is also our responsibility to keep the shack cleanly, so I will admit to that. Our current manager/owner does not care about the cleanliness of the shack like our last manager kind of did. It is absolutely disgusting and unacceptable especially with the hours that we are having to work. In the syrup bottles, there are fruit flies inside and mold growing inside of them as well. Those same bottles are still being used to flavor the shaved ice. I have found various things inside the shack like mold, rat poop, and dead bugs, as well as ant colonies living inside of the shack. The manager/owner has also stated that we have to calculate our own checks, but when he does it is incorrect. I have no problem calculating my own checks, but he has gotten checks wrong. He also has taken money out of one of the workers accounts and acted as if he didn't do anything. Our last manager and him were dating for awhile and he and her would get into a lot of arguments at the time. There is video proof on the iPads that we use to charge customers about how he will abuse her. On the iPad, it was logged into our last managers Apple ID, and she would take videos and photos, as well as voice memos about her being domestically abused. I am fully aware this has nothing to do with me or the shack, yet there was video footage of him pushing a table inside of the shack and hitting her hand very aggressively and hard with the table. Again, I am fully aware that it has nothing to do with me whatsoever, but do you really want to be supporting and giving money to this abuser? That same manager would also write very disrespectful notes about people she was interviewing, as well as dehumanizing them. I know this because she had a note on the iPad that is connected to her Apple ID. This is disgusting and I hope every customer who comes here can notice and see that this place is terrible and a disgusting environment. If you are wanting a job, or someone you know is wanting a job, please don't work here, it's not worth the amount of time you're putting into, or the hardship of working. You are only getting paid a maximum of $7.25 an hour plus tips, but it's very unprofessional and just an awful experience. If you have any questions please email me: sashafujiko1@icloud.com If you need me to provide any photos or videos or anything, please let me know.

Best shaved ice in Eagle Mountain! Very reasonable prices! Fantastic flavor choices and…read morecombinations! And the service is great! Highly recommended!

Tired of the inconsistency. Such a great product. Such a…read morenice place to grab a treat. But the inconsistent hours and limited time it's open really soured us. When you drive from 30 minutes away and they appear to be closed even though the hours say they should be open the inconsistency loses our business. We went on a Monday night, two weeks before Labor Day, and the hours say they are open until 9pm, but it was closed...

Such an excellent shaved ice shack! Tastes so similar to Uulanis my favorite spot in Maui, Hawaii!…read moreMust try "the nick" flavor as a glacier. The glacier is with ice cream! Well priced, and very clean tables to sit and enjoy your ice at. The crew are super nice and friendly!

I had to leave before I actually got my snow cone. Might be the slowest snowcone booth I've ever…read morebeen to.

From the owner: Escape the ordinary and dive into a world of icy bliss at Sno Shack Twisted Chill! We're not just…read moreanother shaved ice place; we're shaking up the dessert scene with our innovative Real Fruit Lava toppings. Imagine a mountain of fluffy shaved ice, drenched in vibrant syrups, swirled with creamy delights, and crowned with a luscious drizzle of real fruit. Craving something a little lighter? We have sugar-free and reduced-sugar options, too! Discover shaved ice, reimagined – a refreshing, flavorful, and uniquely Twisted Chill experience.

Flavors are good and pretty close to traditional. Worth it if you don't mind waiting for the young…read moregirls taking their sweet time. They have a few young girls who work this business and they were socializing and chatting away causing orders to get backed up. Especially didn't like the fact they didn't tie their hair up or back as I saw it going into the shaved ice a few times. Luckily it wasn't my orders. When I asked what flavors included Tigers blood, both girls inside the food trailer didn't hVe a single clue. I get that they are both kids but how does this business expect people to come back when the service doesn't match the quality of shaved ice. Did bring memories of Hawaii. Mahalo.

LEGIT - THE VERY BEST snow shack in Utah COUNTY!! I loathed…read moreshave ice until I tried Hokulia. Everyone told me to come here, and I was like noooo. Shave ice is gritty and crunchy. This is uniquely different....it's soft...smooth and melts in your mouth!! I have an addiction to this stuff now...I can't go more than a week without my shaved ice fix. . Pros: Super friendly staff, cute little shack. . Tips & Faves: Ask for a straw when it's a really hot day it melts fast. Then you can slurp it up. Mmmmm;) . What I get - Tigers blood, mango, pineapple with coconut ice cream. Then top it all off with that sweet creamy snow cap! Also yummy- Blue raspberry, strawberry, tigers blood w/ vanilla ice cream + snow cap ;)

The shave ice is awesome! It's really smooth and the flavors are great. The ice cream is good too…read more The kids who work there could really use some improvement though, and for that reason I won't go back to this location unfortunately.

Love me some Hawaiian shaved ice during summers! This location is a pretty perfect location right…read morein front of a splash pad and at the park! We got the short board with vanilla ice cream add on. Pretty huge serving for a kid! So I had to share with my little one. The flavors of pina colada, blue raspberry, and fruit punch was a hit with the little one! Staff was friendly and accommodating. They have TONS of flavors to choose from! I mean, your creative mind will be in paradise with this place. They also offer smoothies and ice cream besides the traditional shaved ice. Also, they have gift cards available for purchase!!

Lightning-fast service and top-notch shave ice! They're using a premium Hawaiian-style ice shaver…read morethis year, and the texture is amazing. Plenty of seating available, and the vibe at night is great too.

My ABSOLUTE FAVORITE snow cone joint!! Out of the millions of little snow shakes around, this one…read moreis my absolute favorite. The ice machine they use actually makes the ice creamy. I love ice chewing but not in a snow cone; it has to be smooth sailing in my mouth, so that's why I typically pass on every snow cone place ever - except this one! The best flavor is Mango with cream -- oh so good! FYI: there are no bathrooms. There is little shade with the umbrella tables. Coming in the evening is very refreshing after a long day in the sun. :)

Amazingly delicious dessert. The flavor, texture, ambiance of the place - everything is perfect! On…read moretop of that, the workers are very kind :) The dessert I get is the coconut cream. I've tried the original coconut flavor, as well as their special flavors that change from time to time. I think blueberry is my favorite! Regardless of what flavor coconut cream dessert you get, they are not too sweet. It is perfectly flavored. I really enjoy the natural fruit flavors the desserts offer. You can add toppings to your desserts. I chose to add fresh fruit - strawberries. I hope this place thrives because I want to eat here all the time!

We ordered the vegan cookies and cream pie, the salty sweet cookie, and the raspberry coconut ice…read morecream. Everything was just okay. The cream on top of the pie was yummy, but the cake part of the "pie" was real dry. Kinda dense and hard. The cookie was the yummiest thing but I was pretty disappointed when she handed it to me and I realized it was cold. Why am I spending $5+ on a cold semi-hard, medium sized cookie? The ice cream was the worst though, it was like 1% raspberry and 99% super strong coconut flavor. The service was fine except the girl working there was just hiding in the back until she heard us come in and then she retreated to the back again after we ordered. Sorry to say that overall it was pretty disappointing.

Thee smoothest shaved ice I've ever had! I think about We I've quite often because of how good it…read moreis. I like how tucked away it is from the busy road. They have a few tables with umbrellas. My favorite is the southern belle, no whip, cherries or sprinkles. We've tried a few others but nothing beats that one. Pricing is decent. Not too expensive but not to cheap either. I usually get a medium and it's $4. They have tons of flavors and even tons to choose from on the menu. The second time I went, the menu had moved all around. I didn't realize the menu is magnets lol! I went a few weeks ago and I was a bit disappointed in the guy working there. You can get ice cream with a medium or large. I didn't want the ice cream in my cup but wanted to give it to my daughter (she's not a fan of shaved ice). I asked if I could have my ice cream on the side and he said he couldn't do that. Not sure why because I was going to pay for it regardless - as if it was in my cup. They have a bingo card right now and when he gave it to me, he had stamped the free square...I recently went yesterday and the gals were so nice. I asked about having my ice cream on the side, and they said no problem. I handed her the bingo card and she was confused why the free box was stamped so she gave me a new card. Overall, I'll be back because it's literally the smoothest shaved ice out there.

We went here to get a cool treat after a long hot four wheeling ride. I got the lava flow with…read morecoconut cream on top. Most of them come with whipped cream and a cherry but you can sub it out. The ice is so smooth it just melts in your mouth. A little pricey but great cool treat on a hot day. I was a little confused if they were open, I had to go all the way up to the window for an employee to open the ordering window. They should have a big sign out with their hours or when they are open.